Keith Powell Heating and Cooling

Eddie came out same day yesterday on an AC emergency. Secretary who missed my call at 7:50 when house was already nearing 80 degrees called back a short time later. She was very polite and said they could fit me in between 1 and 3 pm. Eddie arrived at 13:22 right on time with the text alert I received at at 13:00. I explained to him what was going on and before he even made it to the AC unit he knew the capacitor was the problem. He replaced the part and had my AC running in minutes! He was professional, knowledgeable, on time. Met or exceeded all expectations and fair pricing. Will be calling them from here on out for HVAC needs. Side note had called Henshaw first (carrier AC unit so found both numbers on carrier website) and some man named Andy said he call back at 8 am. He called back at 843 I asked what their pricing and availability was because I had reached out to other companies since it was an emergency. He replied “oh you’ve called other companies that’s fine screw you I don’t need your business go with someone else.” With horrible customer service like that, it made the friendly staff including Eddie at Keith Powell an easy decision for my future business.

We have these guys multiple times for our D1 Hardin Valley facility along with my personal HVAC needs. Always courteous, professional, and quality work!

I had to leave a review - the owner Keith came to my home personally on Christmas Eve so I could have heat for the holidays! Great company, fair pricing, and the absolute best customer service!

We live in a new construction house and our AC unit was installed by a different company. Once we started having problems, Keith Powell sent a tech named Xavier out to us. He was very quick to respond to us and came out late at night to try and help us out. They have great customer service and are very professional. He told us the entire time what he was doing and what was going on. We definitely recommend this company.

Colin came out to our house on a Saturday evening to fix our air conditioning. He saved the day (and our sleep) in this 80 degree weather. We are so thankful! 10000% recommend using this company!

Anthony was absolutely amazing. We can’t thank you enough for helping us out. He worked very hard to find the issue we had with our HVAC system. Our upstairs unit went out at 1 am and he came that morning and even went out of his way to get a part for us to fix the problem the same day. Make sure to ask for Anthony. Absolutely love his personality and he is very very kind and we will definitely ask for him again. And highly recommend him.

I called this company at nine in the morning on February 17th 2020. I not only got a person to talk to but she was very courteous. She made me an appointment the same day at one to three in the afternoon. I got a txt when my repairman was on his way a few minutes after one. Jerry arrived and completed the repair in less than thirty minutes. The price was very reasonable and Jerry was very knowledgeable about my unit. I recommend them overall...I have had other repairs done to this unit and was very expensive ...Keith Powell is the only one I’ll recommend again..Thanks again for your awesome service.

We have been using them for 4 years and they're great! They installed our lower a/c unit and then our upper unit has needed work and the day they was supposed to be here they had to cancel. But they came out and on Monday and fixed it and gave us discount on the repair bill for the cancellation. Like I said before great people and great service. Highly recommend!!

The technician who responded to my house to install a new unit was extremely knowledgeable and efficient. He thoroughly explained the process, how long it would take and answered every question with confidence and ability. I recommended Keith Powell heating to my mother and she has already called to get an appointment! I will definitely use them in the future, but I know it will be awhile before u need them because of the quality of the product and installation! Thanks again!

Editing to resond to the business' response: This is not an issue about collecting payment for services rendered. This is an issue of an employee's mistake of when payment was expected. Rather than try to peacefully and politely resolve the mistake that YOUR EMPLOYEE made, Keith Powell himself resorted to threats. Now, as a result of those threats, I am left to believe that an employee from this contractor came onto my property, while no one was home, to remove freon from my unit. Due to the widely dishonest business practices that I have already experienced, who knows what else his employee might have done to my unit.

Completely unprofessional. Horrible customer experience. I would recommend staying far away from this company.

Scheduling took about a week, but it is Summer so I understood, plus it is a home warranty contract so I'm sure I am not on priority scheduling. The technician was nice. While at my house, we didn't communicate a whole lot after introductions, he just got straight to work. He said he needed to add freon and went on back to the unit. After he was finished he explained that he repaired a leak and added 3 lbs of freon. I told him thank you. It was at this time the technician told me that it was $100 per pound. I was shocked, but he said not to worry because they bill the warranty company first, and then we get a bill for the remainder. That was it.

This was on a Wednesday. On Friday, someone from the office called and said that I would need to pay immediately. I explained what the technician told me, and she was rude and abrasive as she said, "He's new and doesn't know how we do things." I rarely have my card on me at work, so I explained that I didn't have a way to pay over the phone and to call me Monday. Today, I received a call from Keith Powell himself. His opening words were literally, "Kayla?" I confirmed, and he replied, "This is Keith Powell of Keith Powell Heating and Cooling, you have some of my freon, and I need to collect on it." Wow. I explained what the technician told me, and that I would gladly mail him a check if he'd provide me with a bill his response was that he was going to come get the freon out of my unit. I said, "If that is what you feel like you need to do." He is now planning to come to my house, while no one is home, and removing the freon from my unit because his employee was not properly trained. This is very suspicious. What else is he going to do to my unit while unsupervised? Not sure how a business' mistake becomes the customer's problem. Extremely unprofessional and poor business practices.