Ben Maines Air Conditioning, Inc.

Absolutely spectacular! I first called the company on Friday afternoon. They let me know that I could save money by having the repair done during the work-week instead of the weekend, so it was nice to see that upfront honesty instead of them trying to squeeze every dollar out of me. When the technician arrived on Monday, he was very knowledgeable and experienced, and was able to identify the problem with my A/C system very quickly. Within just a few minutes he had corrected the issue as well as checked the other components of the system to make sure everything else was working correctly. I was pleased with the promptness of the service, the quality of work, and it was great all-around. I'll call these folks up next time I need HVAC service, for sure!

Terrific service and same day! Called several companies for a weekend service after noticing our outside unit had an issue. Most companies were either booked up or had a crazy charge for the weekend. Called Ben Maines because they service my building at work and it was great from the phone call to the completed job. Alex came out to our home in Lindale from Longview and had great customer service skills and was able to diagnose the issue and go out of his way to source a part for us he didn’t have. He also replaced another component and did a tune up as part of the service for free. Wonderful service on the weekend and while I wasn’t home so that my wife and two girls could have A/C again. Thank you!!

First time AC service using Ben Maines. Very pleased with the tech Glenn. He was on time, friendly, professional, and efficient. Glenn explained what he was going to do and answered any questions or concerns I had. Very satisfied with Glenn and Ben Maines company. Highly recommend!

I have been using Ben Maines business for a long time. Daniel was the technician that repaired my air conditioner. He was very nice and explained things well. I felt the price was steep but being cool is VERY important to me.

Maines’ AC came immediately when my system was not cooling properly. It was getting very warm inside and they came to my rescue and had my unit up and cooling promptly! I really appreciate their fast and professional service!
Jeanie Stevens

Technician was professional, courteous, & timely. Office personnel always reaches out about 1 week ahead of maintenance due date to set up our PM appointment which makes it easy for us to coordinate. I certainly recommend using Ben Maines services.

So Ben Maines Air Conditioning is simply great! Mark, the guy who repaired our furnace was thorough, did a great job keeping us posted while waiting for parts and was quick. I would highly recommend them to everyone.

The state that I moved from experiences earthquakes, and we had a very strict building code to build by, all trades included. As an inspector my job was to enforce theses codes. So, with regard to my own personal experience I would say this; I could take the average homeowner and show them 20-30 details done with my install that they would never even know to look for. Well, I do, and I'm telling you that Ben Maines Air Conditioning did as good a job, with all the attention to details, as I've ever seen in my career. Halfway through day one of the install I completely forgot about the cost, because I could tell what I was getting. So take it from a former expert witness, you can trust these guys, you have my word!

I called Ben Maines after hours because my daughters a/c quit. I told them she had three children five and under and could l get some help. Within ten minutes Mark called and l told him my needs. Within an hour Mark was there and didn’t take long he had me fixed up. Mark was very professional and kind. I have used Ben Maines many times and they do a good job. Thank you Mark for taking care of my grandkids.

Yesterday my a/c quit working late morning on what was going to be a very hot day. I've been in Longview for less than 2 years so I didn't know who to call. Ben Maines did the installation according to the sticker on the outside unit. I quickly checked reviews and found them very highly rated so I gave them a call.

I expected to have to wait at least a day for service but I was told someone was returning to the office and they'd have them stop by to have a look. Less than a half hour later the serviceman arrived. It only took a moment to determine the cause. He replaced the capacitor on the motor, did some clean up and was done and I had cool air again.

Very professional and friendly service man and a very fair price. Based on my experience I highly recommend them.