The technicians that came out were polite, courteous, and professional! They explained everything to where we completely understood what was happening with our system. I love how the company let me know when they would arrive and who was coming! I would recommend Country Air a million times over again!! Thanks for making our first time painless!
Zac at Country Air was an awesome technician. He took the time to explain everything that needed to be repaired on my a/c unit at every step. He was also upfront about the cost of repairs so I was not blindsided when he completed the job. I appreciated that he offered us a service plan and an assessment for a new a/c unit. It was late on a Saturday night, and he didn’t try to rush through anything. It was a great experience, and we will definitely call Country Air again. Thanks so much!
Very prompt and courteous service. We felt the assessment of the issue and quote for cost of repair were both very honest and fair. Thomas was great! Very professional and knowledgeable. Provided same day service which I did not have to beg for! I have used this company many times over last 15 yrs and every service call has been handled in the same manner with quick appt scheduling, trustworthy assessment, fair pricing, and GREAT customer service all the way from first call to schedule until repair or annual maintenance of equipment completed.
I am surprised that there are still companies that know how to treat customers well. This is one of the few! Tom, Andres, Reed, Sarah... thank you for providing such a professional and honest experience. The high ratings you guys have do not lie. As a general contractor, I am used to every excuse in the book from trades; I received no excuses from the country air team— only a job well done!
I am a HVAC contractor licensed in Texas. I called these guys out because I didn't have time to diagnose the issue myself. These guys came out and did a thorough and correct job of diagnosing the issue. I will definitely use them in the future.
This is our second time to use Country Air, once for the heater and once for AC. Both times were outstanding and professional. I highly recommend this company for your AC and heater needs,
Showed up after closing hours, great attitude went directly to diagnosing the unit that was not cooling. Our Company works different hours daily, we needed our offices cooled and Country Air made it happen. Thank you! You are on our vendor list now.
We were very pleased with Morgan, and we learned that he has been with you for only a couple of weeks. Our service call this morning was his first solo service call for Country Air. We could tell Morgan is very knowledgeable. He also has excellent communication skills with the customer. He did find a couple of small issues which we agreed to have done but he did not push them on us. We would likely ask to have him again when service is needed.
Andres responded quickly to an after-hours call when I had a clogged pipe and water leaking thru the ceiling. What a fantastic experience under the circumstances. He was extremely polite, helpful and dedicated. He left no stone unturned - triple checking everything. I was so impressed with his professionalism. I hope the owner of the company reads this to understand how valuable that young man is. I've had bad experiences in the past with other technicians and this gentleman blew them all out of the water. THANK YOU Andres for being my hero last night! I will recommend Country Air going forward because of him. You are the man and thank you again truly, for all you did last night! 10 stars to Andres and Country Air!
Lisa Speed
The technicians that came out were polite, courteous, and professional! They explained everything to where we completely understood what was happening with our system. I love how the company let me know when they would arrive and who was coming! I would recommend Country Air a million times over again!! Thanks for making our first time painless!
Regina Meeks
Zac at Country Air was an awesome technician. He took the time to explain everything that needed to be repaired on my a/c unit at every step. He was also upfront about the cost of repairs so I was not blindsided when he completed the job. I appreciated that he offered us a service plan and an assessment for a new a/c unit. It was late on a Saturday night, and he didn’t try to rush through anything. It was a great experience, and we will definitely call Country Air again. Thanks so much!
Monti Hughes
Very prompt and courteous service. We felt the assessment of the issue and quote for cost of repair were both very honest and fair. Thomas was great! Very professional and knowledgeable. Provided same day service which I did not have to beg for! I have used this company many times over last 15 yrs and every service call has been handled in the same manner with quick appt scheduling, trustworthy assessment, fair pricing, and GREAT customer service all the way from first call to schedule until repair or annual maintenance of equipment completed.
Miguel Gonzalez
I am surprised that there are still companies that know how to treat customers well. This is one of the few! Tom, Andres, Reed, Sarah... thank you for providing such a professional and honest experience. The high ratings you guys have do not lie. As a general contractor, I am used to every excuse in the book from trades; I received no excuses from the country air team— only a job well done!
Kent Gregory
I am a HVAC contractor licensed in Texas. I called these guys out because I didn't have time to diagnose the issue myself. These guys came out and did a thorough and correct job of diagnosing the issue. I will definitely use them in the future.
J D
This is our second time to use Country Air, once for the heater and once for AC. Both times were outstanding and professional. I highly recommend this company for your AC and heater needs,
Paul Bundick
Showed up after closing hours, great attitude went directly to diagnosing the unit that was not cooling. Our Company works different hours daily, we needed our offices cooled and Country Air made it happen. Thank you! You are on our vendor list now.
Hakeem Pedro
The technician was very professional, personable, thorough, and efficient.
Jim Tidwell
We were very pleased with Morgan, and we learned that he has been with you for only a couple of weeks. Our service call this morning was his first solo service call for Country Air. We could tell Morgan is very knowledgeable. He also has excellent communication skills with the customer. He did find a couple of small issues which we agreed to have done but he did not push them on us. We would likely ask to have him again when service is needed.
Anthony D'Angio
Andres responded quickly to an after-hours call when I had a clogged pipe and water leaking thru the ceiling. What a fantastic experience under the circumstances. He was extremely polite, helpful and dedicated. He left no stone unturned - triple checking everything. I was so impressed with his professionalism. I hope the owner of the company reads this to understand how valuable that young man is. I've had bad experiences in the past with other technicians and this gentleman blew them all out of the water. THANK YOU Andres for being my hero last night! I will recommend Country Air going forward because of him. You are the man and thank you again truly, for all you did last night! 10 stars to Andres and Country Air!