Dean's Shop

The office staff to the service techs are very friendly and knowledgeable. No one has tried to up-sale me or sell me anything I didn't need. The work they do is first class not halfas*. I believe they are a very honest company.

Dean's Shop has been very easy to work with on HVAC installs in the past 3 houses. Their follow up and professionalism is unmatched in the industry. Great group of folks to work with.

Dean's shop provides services to our AC / Heating system and we receive check-ups twice a year. Though we haven't had anything major done, we have experienced very friendly and knowledgeable technicians who answer all of our amateur questions with patience and respect.

Dean's Shop did a/c and electrical repair for us on several occasions over the past few months. We have been pleased with their work and their customer service is wonderful.

I needed a quick estimate on a/c repair and Dean's was able to check it out the same day. They responded very quickly to my emails and gave me a very detailed quote for both repair and replacement.

On time, repaired my air conditioner and quickly got the house cooled off. Inspected my 2nd conditioner also. Explained everything they found and how it was working. Highly recommended.

Had a clogged primary and secondary drain lines. Water pan overflowed and caused water to leak on ceiling. Called Dean's Shop due to high customer review rating. Tech came out and said the pan was not good and had to be replaced. Only problem, pan was no longer in stock, and we needed a custom made one. Left without unclogging drain lines to go work up a quote. Got call next day. Replace the water pan (a $50 part and not truly a custom item), $900+. Unclog the drains, another $100+. Put a float switch (a $20 part) on so AC would shut off next time the water pan filled up, $350+. Whole job, $1,500. Thankfully, my dad knows an AC guy in Houston and he told us a reasonable cost for everything was $300. Called second AC company, he came and unclogged lines immediately, total quote $350. Big difference between $1,500 and $350. Shameful business practice if you ask me.

Dean's Shop is a great place that I'll recommend to anyone that needs it done right and also a big Thanks to Mr. Walter Mott for doing a outstanding job on my AC to get it back running again. Also I really appreciate it very much.

I work with numerous Air Conditioning contractors around the great state of Texas and its always a pleasure to work with Dean's Shop. If you're looking for a professional company that offers the highest quality products and services they should be at the top of your list.

This place does not even deserve one star! The worst customer service I have ever experienced in my career in Retail Operations. We have over 60 retail stores throughout the state of Texas, and I have dealt with many vendors...this one by far is the WORST! The girl/lady in the office that goes by Danetta is extremely rude and unprofessional. She even suggested to have the "uncompleted" work undone and call someone else out! WOW...what a way to represent the company you work for lady! If you want to get ripped off, and disrespected...this is the place to go!! They are charging us over $700 for refrigerant. They 'say' they added 8 pds...Ha..lets see how true that is...We are paying someone else go out to check that.)
If you want to get treated the way a paying customer should get treated, and get charged a reasonable price, STAY AWAY FROM THIS PLACE!! You wont be sorry you did!!!