Pro Cool Heating and Air

Thank you Don Blount for the review you gave me. Unfortunately the only thing said was being asked why it took me two days to do that job during that holiday weekend. As you seen first had this company is not organised and mismanaged. Always making promises that put their techs in awkward positions (show up on a job and customer is already hostile over stuff and you just met) which isn't the way i like to do business. I always strive to make whoever i install for happy no matter who i am employed with. Stuck it out in hopes they would get better organized and not run a company as if it was not going to be around the next day. I am no longer with pro cool but i will continue to do the same great work as i always do i refuse to allow experiences from sorry employers to ruin my work ethics. Thanks again for you honest review.

We had entire 5 ton system upgrade. The first 2 guys from Houston couldn't get the air handler, evaporator and furnace through attic opening in our 1926 house because of a drop down ladder-it was 1 1/2 " narrow. A friend and I removed the ladder and frame to make room around an hour later. I called but they were already on their way to Houston. The next guy, Paul Kris, came out the next day by himself and I wondered how he was going to do this big job by himself. I took him part of 2 days but he was able to manhandle all that heavy equipment by himself, remove all the old stuff and do an Expert and professional job. He should get a bog bonus from Pro Cool for doing an excellent job that should have been done by 2 people!

DO NOT HIRE. Procool was hired to do a commercial job at a shopping center in Houston, Tx to install a brand new HVAC system. Procool then had a hole cut and installed a mount to hold the physical hvac unit.

The problem is this was done on the wrong building and on the wrong roof. To make matters worse Procool used a plastic bag over the hole to keep water out until the unit was installed.

This ghetto rig wouldn’t have kept out a cup of water from getting in.

This 2x3ft hole was cut in an area no one was aware of other then Brad from Procool because it was done on a different building than was requested. This new gaping hole in the roof ended up flooding the tenants space below and ruined all of the new flooring and multiple pieces of consigned furniture inside. not to mention, it also ruined all of the ceiling panels and paint.

This is the best part- When we go to contact Procool to have this disaster they created resolved NO ONE answers any form of contact, no email, no phone, no text. We still have no completed HVAC work for the hired job on top of this massive hole in the other roof.We are now dealing with water damage and much more. still no word from Procool.

Replaced my 3 ton AC system(condenser and evaporator) for less than most company would do just the condenser. Fast and professional! 5 star!

Definitely recommend giving these guys a call. My experience had been excellent with this company. I have used their service a couple of times and found them to be very knowledgeable, honest with a fast response time. Thank you ProCool

Pro Cool is incredibly knowledgeable on AC/Heating! These guys know their stuff and do great work. Highly recommended!

Great value! Great work! I am super happy and cold! :)

These guys backup what they sell. Top notch.

Solid company. Great value for their quality of service!

Real good people to do business with.