RS Andrews of Tidewater

Shane serviced our unit and he was extremely professional. He actually took the time to educate us as first time, young homebuyers, which we sincerely appreciated. I highly recommend this company and Shane specifically as he did a stellar job and went above and beyond in educating us on what these systems do. Thanks Shane!

As promised, RS Andrews' representative and installers professionally equipped my home with a new HVAC complete system; it is performing well and we are looking forward to continuing our maintenance agreement partnership in the future. " Job well done".

Tech did not fix issue. Had to call back reschedule. So far been 2 months of having repeated times a tech has came out. But RS Andrews wants survey after completed not fixing my concerns till I make repeated phone calls

Khalif did a good job as always. Provided me some tips with questions that I had. However I was just looking at my invoice and read where an air scrubber and ac renew was recommended. I don’t recall that being mentioned. So I don’t know if that was a misprint or not. Thanks

The technician that came to my home yesterday (6/20/2023) was polite and knowledgeable, however I felt that the cost of the replacement part was excessive and advised the technician of this. I paid $10,000 for a new HVAC unit in 2020. I called to have my unit checked because the day before the HVAC unit stopped generating cold air. After he performed a diagnostic test I was advised by the technician that a part (45/5 capacitor) needed to be replaced, at a cost of $300.00. Given that the warranty was only three years into the 10 year duration I believe that being charged $300 to replace the capacitor (which took a matter of minutes) was excessive as the original part obviously did not come near to meeting the performance standards duration indication by the 10 year warranty.

Would recommend as well as use again!! Tech was Rashawn R. Gilliam, he was awesome, will request him by name for any future heating/ac repairs.

Very understanding helped so much stayed as long as they could and got my HVAC up and running in one day and my water heater gave me the phone number to call the shut off my gas cleaned up after themselves amazing group of people they left at 8pm temperature in my house was 76 (72 out side) it is 9:15 pm and it is 70 in my house now

I got my central AC and heating replaced due to old age. The installation was supposed to take only one day, however after wiring several components incorrectly or not at all, the process took about 5 days from beginning to end. I was orginally told these problems were going to be addressed the first day after the initial installation and a technician would come out to finish the work, but was then told the following day that they couldn't get someone out for two more days. That was then canceled as well and someone finally came out on the 5th day. At the end of all of that, I was given a rather insignificant refund. The one good thing I can say is that all the technicians were very friendly and personable, and the ones who helped on the final day and fixed the initial installers mistakes were very capable and competent. UPDATE: After I have now run the A/C for only a couple of hours, condensate is now dripping through my ceiling from the attic. Apparently some of the duct work was also not installed properly and seals were not properly put in either. Causing a third technician to have to come out for repairs in less than a week.

Chris is a real professional and knows his stuff. Cannot thank him enough for expressing my urgency to not only determine the problem but also made calls back to his scheduler and have his work adjusted to allow time to repair the leak, evacuate the condenser and recharge the system to within spec. When he left the system was pulling down the heatload within the house.
His use of digital equipment was impressive and I will highly recommend "RS Andrews" to all my friends and associates.

Paid a lot for a complete unit two years ago. Now at the beginning of the heat season we he unit fails. My thoughts the unit still under warranty only two years old. Wrong I was told parts are under warranty but not the labor. How is that when RS Andrews installed my entire system too to bottom. Long story short they wanted to charge $1,200 to pinpoint the leak the unit registered 10.8 lbs and should have been reading about 140 lbs. Then I was told that coil had went bad. The part was said to be free but the labor for installation $2,400. The bottom line they wanted $3,600 to fix a problem that was caused by poor craftsmanship on a unit that’s considered still under warranty…. I have two older units that I was considering replacing but I will not be using RS Andrews due to the fact that they do not standby their work and products sold….. Dissatisfied Disable Vet.

Update: After my post I did receive a prompt response from the owner expressing his sincere concern and willing to see how we could fix the situation. He provided the info to get I contact with his QA Manager to resolve the issue. I called the QA Manager twice and got no one. On the third call someone answered but stated they could no help me that their supervisor would need to help after I explained the owner told me to call the QA Manager. So the person said they would pass the message and have the manager get back in contact with me. A week passed no call back then I went on the BBB site and filed a complaint. The next day the QA Manager called asking to schedule an appointment to look at the system. I was give an appointment time between 0800-1200 noon. The service called at 0835 on my work phone I missed the call I called them back at 0850 explained I had my personal phone on me and not my work. They stated the tech was on another job and would get to me next. I said ok and then told the operator I would be home the rest of the day just send the tech no need to call I’m here waiting. I put the phone on charger go to order some food and see I got a missed called again at 1015 I call the number it the Officer person again that I previously spoke with and told to just send the tech stating the tech had been sent to another job that I would be next. My patience starting to ware thin at this point. I say ok and reminder her that I’m at home waiting for her tech and will remain here until I get this situation corrected. At 1513 I receive a text of the tech that was coming to service my unit. Tech arrives around 1623 or so. Must admit the tech was very professional and determined to find the problem. He proceeded to trouble shoot and located in the attic a bad joint on the supply line that was leaking. He made a few calls back to the office at first he was told he was to only identify the leak. He and I had a conversation and I and him to call his supervisor. After talking to the supervisor explaining what he had found the supervisor authorized the joint repair.

The moral to this post is not to bash RS Andrews because personally I think they’re a great company that just as any other company has some people in the wrong position. Their compassion for the company in which they work for is not in line with company mission statement. If we’re going to put certain people in position to potentially be the face of any part of your company make sure they understand and share your vision because if not they can potentially do more damage than good.

I like to personally thank the owner and tech for commitment to great service and I hate the fact that this situation had to be handle in such a manner!