Pacific Air Heating and Air Conditioning, Inc.

After a bad experience with a previous company, I was searching for a new business for my gas furnace maintenance. One company had told me, if they didn't do the install, they won't do the maintenance. Another one that I dealt with for many years sent a kid out to do the maintenance and when I asked for the price at the end of the job, he was unsure, but gave me an estimate. They I got a bill later for about $20 higher. I called Pacific Air, and oh my, what a difference! First, I dealt with Araceli on the phone. She was very pleasant to deal with, respectful, and let me know, they would work on my furnace, and I even got a price quote up front. Jon came out to do the maintenance on my furnace and safety inspect my water tank, and he was excellent! He put on covers over his shoes right from the start. He also explained what I should watch out for as my furnace nears the end of it's life. He also explained what choices I might have for a furnace in the future. At the end of the job, there was absolutely nothing for me to clean up. He had a mat under him while he worked, so there was no mess. Other businesses could learn from Jon as to what customer service is all about. I highly recommend Pacific Air for your heating and air conditioning needs!

Excellent service and reasonable pricing. They evaluated all concerns for a home sale and didn’t try to trump up charges for unnecessary work. I highly recommend.

Great experience with Eric he was the tech. It was very hot and he had no problem finding the solution to fixing my heat pump in the 90 degrees. Jim was very helpful with scheduling and talking to me about what I may need and it being a warranty issue. Fixed and nice and cool!

THANK YOU PHIL BROWN! He installed a new AC unit for my daughter and son in law. I was staying with them and had to review! He was AMAZING, courteous, timely and am extreme perfectionist in his work! We feel so thankful and confident to know it was installed correctly and his skills were obvious! We all certainly appreciate his efforts!!! He went above and beyond to assist and work around a full house, as well as educate them on the use of the new AC!!!! THANK You Phil Brown🦾😀

Really impressed with customer service - probably the best service in Olympia in seven years of living here. The staff on the phone are professional and thorough. They don't just help with scheduling, they ask questions, listen, and explain what to expect during the service visit. We were interested in converting a wood-burning fireplace to a gas fireplace. Pacific came out and did a quote, carefully looked at our fireplace, mapped out our gas line and options to go to the new fireplace, and explained the options to us and next steps - informative without any pressure toward any option. From the quote to installation, Pacific was fast, thorough, well coordinated among several staff, and really good at communicating. From that experience, we are really happy to have them service our furnace regularly. It's clear they train staff on good customer service. I am excited to recommend Pacific!

We moved into a new home and it was recommended for us to perform maintenance on our heating/air conditioning unit. Eric came out and cleaned our units and performed a functional check. He went beyond the servicing and gave us advice on things to look for and improved functionality of unit. I highly recommend Pacific Air Heating and Air Conditioning.

I had a ductless heating and cooling system installed last year, and we ran our heat so much more this winter. But my utility bill was still lower!!!!I am super happy about the savings. But I am even happier today when it is a billion degrees outside. My home is a cool 70 degrees. I'm in heaven. The Mitsubishi system has no carbon emissions so it is so it is better for the environment and safer for my family. They are awesome, and energy efficient. The install crew is top notch. And the install manager is thorough and helpful. I can't say enough nice things about Pacific Air.

They were able to get me scheduled in a reasonable amount of time. They were friendly. Eric did a great job getting our gas fireplace working. He was able to quickly troubleshoot the issue. Will definitely use them the next time we have an issue with the heating and cooling.

Pacific installed a new heating and air conditioning system about three years ago. We were pleased with their work and delighted with the result. We have an old, drafty house but the new furnace warms it nicely and the new AC is even more welcome in hot weather. Pacific recently performed maintenance work, including cleaning, changing filters, and some adjustment to the thermostat--important because we have mobility problems and cannot easily do this ourselves. Scheduling the work was easy and the work was done with courtesy and efficiency. Would definitely recommend Pacific.

Shopped around for an AC unit and got many quotes and walk through from 4 local businesses. They gave me the best price and were also the most down to earth technicians. I reccomend you give them a chance to give you an offer if you need any AC work.