Desert Tech Air Conditioning & Heating

Miguel the owner, is very knowledgeable and will remind you constantly that he is an engineer. However his customer service is terrible. They installed a unit in my house that didn’t work for 10 days. They finally came and fixed it. Then after less than a month it started malfunctioning this according to a third-party that diagnosed the air conditioner they put in was fatigued and not working properly. It literally stopped functioning. They came back to the house as it was still under warranty and tried to blame the existing air conditioner, the vents, a tree that was removed, everything but owning up to their faulty system. When he tried to sell me another AC unit, I knew they were full of it. Beware!!!

Based on a recommendation from a neighbour and the reviews I read on line, I hired Desert Tech Air Conditioning & Heating put in a new Ac/furnace in my home. Miguel came out and did a through analysis of my home and its needs. He then provided me with comprehensive report on what he recommended and what the cost would be. We then determined a date for installation. His crew was there on time and did an excellent job to putting in the new system. Once it was complete, Miguel return and checked the system out and went over all the things I need to know. It has now been in for several months and I am extremely happy with it and would recommend Desert Tech to anyone considering purchasing a new AC/furnace system.

I needed to replace my home's original HVAC and water heater, and after getting vague quotes from several companies in Palm Springs, I found Desert Tech—when a neighbor recommended its owner, Miguel. Miguel patiently explained what would work best in the condo, and after I made a choice of systems and products, he and his men speedily addressed the situation. The condo presented some complications along the way, but nothing threw Miguel; he handled every twist and turn with aplomb. Miguel even helped us address a minor change we needed our home owners association to make in terms of lawn watering that had been negatively impacting our condo and its HVAC system. Desert Tech goes above and beyond the call of duty.

Very professional company! When I woke up one morning, it was 87 degrees in my house. I called my previous AC company that I had used in June, two months prior. I called 5 times and left messages. No reply. I called Desert Tech and the receptionist answered right away and was very cordial. She set me up that very day within 2 or 3 hours. Robert was the technician and he explained everything and checked every part of my AC unit, including Freon levels. The part he replaced was the capacitor for 64.84. It was the same part that was replaced 2 months prior only it was priced at 160.00. I recommend this company. They are very honest and reasonably priced.

When I put out the RFP on the Internet, I received 7 phone responses within a day. Miguel's was the 7th. The first 6 were the big guys. No one was an engineer, they were all inexperienced polite customer service types who didn't know FREON from CONDENSATE. I am an engineer type who taught chemistry and physics for 13 years back in NJ. I wanted someone who could talk shop and get into the weeds. Miguel was more than happy to oblige, and he sold me on a contract before I even met him or did research. Subsequently, I met his staff and was even more impressed. The installation was a complete replacement with some architectural modifications so that filter access was easy and visually pleasing. The entire installation began within a week, and was finished in 2 days! I was in awe of such a service. If you want a fair price, professional evaluation, good options, and other recommendations, then Miguel and Desert Tech is #1. They are exceptionally professional and honest..

What a great experience! It was a pleasure working with Miguel and the entire team. Received good advice, a great quote, and the multi-room mini-split system with hidden ductwork was installed beautifully. Whisper quiet, perfect temp control, - works great. Especially appreciated the friendly response to questions and the willingness to adjust the work schedule to meet my needs. When there was a small problem with line condensation they promptly took care of it at no cost. You cannot do any better than this level of quality, service and price!

Desert Tech installed a dual mini Samsung heat pump system with professional precision that truly impressed me. With little extra cost they moved my original mini system to a new location. They were truly willing to please not only with the installation but also with tutoring me and my wife with a wireless system and the manual remotes. I have nothing but respect for this company and its employees. They accomplished exactly what I expected (which was a lot), even new variations that needed to be exchanged or upgraded. With all this in mind I agreed to have them service my systems annually with peace of mind. I recommend highly!

I did comparative shopping, and this company beat everyone’s prices. The technician arrived on time and was friendly and professional.

We worked with several firms to choose which would replace our three 20-year-old HVAC systems. Miguel at Desert Tech provided the most comprehensive information and performed numerous complementary tests to help design the best system to work with our high-velocity duct system. The actual installation experienced some problems, but they were all addressed promptly when brought to Miguel's attention. We are very pleased with the resulting new systems.

I met Miguel and was wonderfully surprised with his outstanding customer service and followup- not only was Miguel great, each staff member and installers that I met or spoke with were all very professional and knowledgeable. The installation went great and the new A/C works fantastic, not a hiccup or a flaw. I researched and had a few quotes from various installers and of course I made the right choice choosing Desert tech !! Thanks team.
Dianne