Kaufman Fuel

I have always found the representatives to be knowledgeable and pleasant to deal with. I had multiple questions and each was answered efficiently and with appreciation for our long time patronage. One dropped phone call is all that kept this from being five star.

Jessica was outstanding. She addressed all my Heating concerns. She explained how all of their programs work. As I am new to oil heat. As a former customer service oriented business owner I would be happy to have Jessica as one of my employees. Thank you

Jessica is fabulous. Spent all the time we needed to figure out some complicated billing and warranty issues. Thank you, Jessica! Congratulations, Kaufman for having her on your staff!

We had our annual boiler service today. Technician explained everything fully. Very satisfied with the service.

Furnace had a soot issue. Service showed up within an hour and took care of the problem quickly and professionally. Super nice guy.

The customer service representative Ms N. Wilson was very professional and helpful.
My experience with Kaufman fuel is excellent . They always are responsive and caring

They are always there for us when we most need and more importantly, they are gentle, polite and show genuine interest to promptly attend us.

I have been a customer for several years. Today I received a call from customer service that was a little unsettling because it seemed I was in arrears and I didn’t understand why and how. I was made to feel that I was trying not to pay my bill which was furthest from the truth. I was disconnected from the first person and had to call back. I was ready to find a new company. With oil prices high and anxiety over future prices I wasn’t feeling confident that I was getting the best deal and I was being over charged. When I called back the customer service representative was extremely patient and helpful. She explained everything to me and we were able to rectify my account. She took the time to make sure I felt confident in the money I was paying and services. I truly appreciated her help and the third customer service representative that I worked with later in the day that reviewed the previous notes from the day and continued to provide great customer service. Not sure what the issue was with the first call I received today from Kaufman but I’m glad it worked out in the end because they were going to lose a customer today had I not called back and received better treatment. I called them back because they have been a reliable company in the past and usually have great customer service.

I have been a customer of Kaufman Fuel for more than 5 years and i have to applaud their technician, Ed, he has been great at servicing and maintaining my furnace. All my experience with Kaufman has been good. The office reps have always been kind on the phone and ready to help with questions and resolution of any account issues. I have found their pricing to be fair and competitive. Thank you Kaufman Fuel for your customer service and still caring about us as a customer.

A year later 2023. I would like to thank Christine for helping me with a billing issue. I am most grateful for Her diligence in straightening out the problem. Thank you Chris. As always Kaufman has given me great service in all areas of their expertise. Thank you for employing people who care about customer service.
Donna Anderson

Had a wonderful discussion with Jessica in customer service earlier today. She was kind, knowledgeable and very helpful. Pleasure working with her today