Strada Services

Chris Kelley was very professional from start to finish. He arrived at the early point of our service window, talked through everything he was doing, and shared advice on what we can always do to keep our unit healthy. This was our first experience with Strada, as they honored a contract from a previous company. We will definitely be signing up for a new service plan with Strada and requesting Chris for maintenance.

The technician who came to my home was very professional and helpful. However, I would not recommend this company and will no longer use their services because they acquired One Stop in 2022 and I had an auto-renew warranty with One Stop that Strada would not honor. As a customer, I was never notified by Strada that they were being acquired and that my warranty would not be honored by the new company and that I would need to set-up a new plan if I wanted coverage. When calling the customer service line and speaking with the supervisor, Lolly, I was told a number of reasons why they would only honor the first year of warranty which expired last month. I had paperwork contradicting all the excuses including auto-renewal information necessary to bill and contact me. I know Strada had all my information too because when the technician arrived he asked to confirm all my information that they had on file and I had not provided anything other than my address and phone number but they had my One Stop profile. They did not offer to even help me get set up on a new warranty or service to assist, only indicated that they would be billing me full charges for services and parts as if I was a brand new customer - no exceptions.

Chris Kelley was very professional!! from start to finish. Chris shared advice on what we can do to keep our unit healthy with the products to purchase. We appreciate your service thank you for going above and beyond.

Great friendly responsive business. My AC unit in my new build home has been having trouble almost on a yearly basis. While minus 1 star for a bad AC system (built by Trane), Strada (formerly One Stop) has been good about getting it fixed quickly - which is essential in Florida. The tech, Serge, is great at troubleshooting, explaining the issue in a manner that I understand, and working with me on timing and price. I may have brought my business elsewhere if it weren't for Serge and the office people who have been so accommodating. Get on the maintenance plan, just like a yearly physical, an ounce of prevention is worth the cure.

Strada maintenance tech Christopher Kelley is a real professional, easy to talk to, and ensured I understood everything he tested to keep our 2 AC units running. I’ll be asking for him by name when I need service in the future

They installed a mini-split for me about four years ago. It stopped blowing cold after about two years and then I called them. They came out and charged me over 800 dollars to find a leak and replace the refrigerant lines. It worked for just over a year (conveniently past their warranty) and then did not work again. It seems like the company has reasonable install prices and then just robs you blind with repairs. I just can't be confident that they install quality products and make a living off of repairs.

Brian Bernier best technician ever! Excellent, high-quality job! Absolutely will request him again for any upcoming appointment.

We were without AC, Henrique showed up within the service window. He was very courteous and thorough. He had the system running in fairly short order, and the price was fair. I would use Strada again, and would request the same technician.

Strada took over when One Stop Cooling and Heating when out of business. I called for my yearly maintenance and they had a tech out to me next day. Julio Nieves was my technician and he was on time, friendly, accurate, and very helpful in giving tips for good maintenance. 100% recommend.

I called them as they are listed as vendor for Toll Brother’s house. Never again!
It took me 3 calls to finally get a call back to set an appointment 2 days after my initial call. I spent $400 on the repair, it worked for about 24hrs. So after the regular 3 calls I finally got a call back, the lady on the ph told me that she was going to get someone here the same day. Another guy called afterwards and said that he was aware that they had done some work here but that they would come in two days! We settled for a next day appointment, which didn’t happened either. They gave a 1-6pm window to call before service. Didn’t call, didn’t show. Very unprofessional, and inept.