Strada Services

Chris Kelley from Strada was very helpful when it came to our AC units. Had insightful tips and answered all questions we had.

Serge was our Tech that came out for maintenances on our A/C.
He was Excellent, very professional and knowledgably! Wonderful doing business with this company!

To be clear; This review is for STRADA and not One Stop since Strada took them over.

Terrible communication and whenever you call no one seems to know what it going on. Had them come out on a Thursday and they were happy to charge the visit and give the quote of which I accepted. they let us know it would probably be Monday they fix it Well we call Friday to make sure everything is okay and they told us we were scheduled for a visit that day. yay! Well someone must have read things wrong because they did not.

Fine. We expected Monday anyway.

We call Monday and we are informed they are waiting for us to accept the offer. Umm whut? I let them know I was happy to share screen caps of the date and confirmation (I come from a receipts or didn't happen generation) and that seemed to kick them into some gear but not the correct one. They let us know the part is ready and we are scheduled for Tuesday 8am to 10am. So of course no one shows up.

When we called twice they said to be patient and someone would call when they were about a half hour away. Yeah okay, so I call a third time. By this time the story is "oh we ordered the wrong part. It probably won't be until Thursday but lol you know sometimes these things take a month" ....not with a COMPETENT Company it doesn't.

Save yourself the hassel, stress, and overwhelming feeling of hopelessness and being taken advantage of and seek help elsewhere. They obviously don't care or are inadequate at the basic form of communication. It's called a phone, use it.

Thank you Strada services and Chris Kelly for keeping our a/c well maintained. Preventative maintenance is key!

We've called 8 times in one day trying to reach someone to repair our AC under our service contact. Finally got someone and find out they're going out of business. Weren't planning on telling any of their customers. Service contracts won't be honored by the company buying them out. They've been very poor quality and unresponsive lately. This explains it. No way that we are giving the new company a chance if this is how things are handled in the transition.

EDIT TO ADD: You care so much about your customers that you reply 7 months later? And never call any of the existing customers to notify them of the transition? Got it. It's still a no for me.

This company provides great service and has extremely knowledgeable staff like Richard who was entrigule in helping me fix my air circulation issues in my home. Before One Stop I had over a 5° difference between the area where my thermostat is located and my master bedroom. Now the difference is only around 1° in the summer during the middle of the day. Richard did not seem like your average sales person, but more like an expert on HVAC systems. I highly recommend One Stop services.

Purchased a brand new townhome in 2020. The AC unit has had multiple clogs and issues requiring service in 2 years. This should not happen with a brand new instillation.

After the first repair they informed me an entire piece was missing during install resulting in poor cooling and higher bills and may be why clogs were continuing. They would order the part and replace it free of charge. This was over a year ago and no part has been installed.

Four days ago the unit went out for a 3rd time. I was told the earliest appointment was Thursday (4 days with no AC in FL summer is totally fine). My appointment window was 1-5. At 5pm I called since nobody showed up. I waited on hold 50 minutes before anyone answered. They informed me the tech was behind and would be headed my way in about an hour placing his arrival at 7:30 or 8 PM!? Can't imagine many people plan to wait around all day and all night in hopes someone shows up to try and fix the AC unit in the dark.

I asked if he had the missing part I have been waiting for a year for and I was told "no they need to order it and they will have it in a few days'.".... ITS BEEN A YEAR.

I would use any other company if it was not under warranty for the new install and you should too.

Chris is excellent. Efficient and performs service professionally and completely as per required by contract. I have asked for him to do my service for the past several years and my AC system has been running perfectly.
I cannot say anything negative. I just hope the company rewards him for Outstanding Service.

I had One Stop come out to do a service on our air conditioning unit because it didn't seem to be running as cool as it should be (keep in mind this was the first time we've *ever* had it serviced, so that makes sense!). Their staff was professional and pretty quick with the work. They were running a bit behind but, with today's workforce shortages, I was expecting that from the beginning and it wasn't a huge deal to me. They did a full service of the unit, installed a UV light to help with my allergies and overall air quality. There was a slight problem in the fact that the original technicians didn't install or upgrade the capacitor as well, so the system was struggling to distribute power between the new UV light and the cooling overall. When I noticed the problems (very loud unit running out back and air not being cool like it should be), I contacted them again and explained the issue. They had a tech out within two days and he corrected the issue completely free of charge.

Overall, I had a great experience with One Stop and will continue to use them for my AC needs. We also signed up for their yearly service plan as well as their filter plan. Quite satisfied with their work and definitely recommend!

Never answer phone, emails, or inquiries. Employees have a strong attitude and recommended I get window AC units after waiting 3 days to get in contact with them. I was told the techs are booked so I will have to wait to have my AC repaired. Oh and this is a brand new AC installed by them, you can assume the quality in which they installed it.