Installation of new furnace and accessories was bad. Did not work from the start. No air coming in but ac was running all the time. Guy who came out to fix the problem was very good. He figured it out but ha to come back with parts. He said he would be here today but has not called or showed up.
This company is punctual, responsive and performs quality work. The technician, Dustin, spent time describing any issues identified and clearly suggested a remedy to any problems. I would definitely recommend this company for your HVAC needs.
I am very happy and satisfied with the service Joe Reyes provided today from Advanced Heating and Cooling. I was having issues with 2 bedrooms reading 61 degrees while the rest of the house was set at 68 degrees. Joe knowledge and experience was able to fix the issue and get the room temperature back to 68 degrees making it more comfortable to sleep at night. Joe did a thorough inspection on the furnace unit taking the time to make sure everything was working properly. Finally his customer service and kindness was one of best I've experienced in a while, he was polite and explained what he was doing each step of the way and gave me pointers on how to adjust the airflow. I would truly recommend Joe Meyes to friends and family members.
My relationship with Advanced began in the 2011/2012 time frame when, having moved to the Homedale area in 2010 and not knowing any companies, I purchased a Groupon deal to have them come service our Heat Pump system. From there the relationship grew when the heat pump died in the winter leaving us with no heat for the weekend. Advance installed a new one and updated a few other components at the same time. The technician they had then was awesome, and he was the one who regularly serviced the system twice a year until a couple of years ago when he left their company. The other techs who came out were always friendly and professional.
Why the 3-star rating? Well, after our spring service this year, I asked to renew the agreement for the upcoming new cycle and was told I needed to call the office. Upon doing so, I was left speechless. After years of being a customer, they wanted to raise the price from $158 to $600/year. I would have expected a slight increase, but the $600 was something I just couldn't handle.
I did send a note to the company thanking them for doing a good job all these years and informed them that I couldn't believe what they wanted to charge us for future work. I received no response.
I would like to think that if you live closer to the Boise/Meridian area, you'll have much better luck at pricing, and should receive the service we had grown accustomed to. We simply had no choice but to find someone else with more reasonable pricing for our needs, which as of today, we did.
Love this company! Daniel was great! He tested the system about 5 times to make sure it was working. We somehow have a wasp nest in one of our vents. He tried and hopefully was successful in clearing it out. Thanks Daniel!
Less than 2 years ago we had Advanced heating and cooling install a new AC unit. We had used them previously to install our new heating system. After years with this company I was disappointed, to say the least, that it cost us $1475.00 to repair the unit THEY had sold us. Would not advise trusting them at this point. We are senior citizens and retired...this hit us hard.
Update 2020: Our furnace went out at 6pm tonight and within about an hour of calling Josh (on call for the night) he was at our house and ready to troubleshoot the issue. He was incredibly helpful and knowledgeable and patient with my questions. We really appreciate everything Advanced and their team has done to keep our older units moving along. Continue to highly recommend!
I will always highly recommend Advanced Heating and Cooling to others. We have been working with them for the past 4 years for both our furnace and air conditioning maintenance. Everyone I've worked with has been incredibly professional, knowledgeable and friendly. Their prices are reasonable and their work is of high quality. We had the pleasure of working with Eric this morning and as always, Advanced sends out quality technicians.
great work…even noted a possible leaky valve issue on the hot water heater. Thanks Advanced….you guys are “on your game” and highly responsible. M. Tancredi
Advanced Heating and Cooling had worked on my furnace in 2008 and did an excellent job. Using the contact information on the furnace, I put a call into Advanced Heating and Cooling before business hours on a Monday morning and left a voice message regarding my residential air conditioner(25+ years old). I received a call back within the hour by technician Apollo. He discussed my issue and advised that the office staff would contact me and schedule an appointment. Within an hour, I had an appointment for the next morning scheduled. This was amazing, considering the 90+ degree temperatures for weeks in Southwest ID. The office staff had all of my information from 2008 which made the process simple. Apollo called me, as stated, the next morning advising that he was 15 minutes from arrival. Apollo is very professional, genuinely concerned and very knowledgeable. After a brief discussion, he went to work and had my AC up and running within an hour! We spent more time discussing the system and what it will take to upgrade if my 25 year old system fails in the next weeks etc. No sales pressure. Apollo and staff are very simply professional, competent, quick to respond and very reasonably priced. I highly recommend Advanced Heating and Cooling!
Stuart Wilcox
Installation of new furnace and accessories was bad. Did not work from the start. No air coming in but ac was running all the time. Guy who came out to fix the problem was very good. He figured it out but ha to come back with parts. He said he would be here today but has not called or showed up.
Adam Golden
This company is punctual, responsive and performs quality work. The technician, Dustin, spent time describing any issues identified and clearly suggested a remedy to any problems. I would definitely recommend this company for your HVAC needs.
Bobby Martin
I am very happy and satisfied with the service Joe Reyes provided today from Advanced Heating and Cooling. I was having issues with 2 bedrooms reading 61 degrees while the rest of the house was set at 68 degrees. Joe knowledge and experience was able to fix the issue and get the room temperature back to 68 degrees making it more comfortable to sleep at night. Joe did a thorough inspection on the furnace unit taking the time to make sure everything was working properly. Finally his customer service and kindness was one of best I've experienced in a while, he was polite and explained what he was doing each step of the way and gave me pointers on how to adjust the airflow. I would truly recommend Joe Meyes to friends and family members.
Jerry Miller
My relationship with Advanced began in the 2011/2012 time frame when, having moved to the Homedale area in 2010 and not knowing any companies, I purchased a Groupon deal to have them come service our Heat Pump system. From there the relationship grew when the heat pump died in the winter leaving us with no heat for the weekend. Advance installed a new one and updated a few other components at the same time. The technician they had then was awesome, and he was the one who regularly serviced the system twice a year until a couple of years ago when he left their company. The other techs who came out were always friendly and professional.
Why the 3-star rating? Well, after our spring service this year, I asked to renew the agreement for the upcoming new cycle and was told I needed to call the office. Upon doing so, I was left speechless. After years of being a customer, they wanted to raise the price from $158 to $600/year. I would have expected a slight increase, but the $600 was something I just couldn't handle.
I did send a note to the company thanking them for doing a good job all these years and informed them that I couldn't believe what they wanted to charge us for future work. I received no response.
I would like to think that if you live closer to the Boise/Meridian area, you'll have much better luck at pricing, and should receive the service we had grown accustomed to. We simply had no choice but to find someone else with more reasonable pricing for our needs, which as of today, we did.
Denice Barkes
Very great company, one of their guys
name Corey is amazing , very professional and kind.
I would recommend this company!
Becky Mcconnel
Love this company! Daniel was great! He tested the system about 5 times to make sure it was working. We somehow have a wasp nest in one of our vents. He tried and hopefully was successful in clearing it out. Thanks Daniel!
Linda Barth
Less than 2 years ago we had Advanced heating and cooling install a new AC unit. We had used them previously to install our new heating system. After years with this company I was disappointed, to say the least, that it cost us $1475.00 to repair the unit THEY had sold us. Would not advise trusting them at this point. We are senior citizens and retired...this hit us hard.
Gretchen Finley
Update 2020: Our furnace went out at 6pm tonight and within about an hour of calling Josh (on call for the night) he was at our house and ready to troubleshoot the issue. He was incredibly helpful and knowledgeable and patient with my questions. We really appreciate everything Advanced and their team has done to keep our older units moving along. Continue to highly recommend!
I will always highly recommend Advanced Heating and Cooling to others. We have been working with them for the past 4 years for both our furnace and air conditioning maintenance. Everyone I've worked with has been incredibly professional, knowledgeable and friendly. Their prices are reasonable and their work is of high quality. We had the pleasure of working with Eric this morning and as always, Advanced sends out quality technicians.
tanc
great work…even noted a possible leaky valve issue on the hot water heater.
Thanks Advanced….you guys are “on your game” and highly responsible.
M. Tancredi
John Mahoney
Advanced Heating and Cooling had worked on my furnace in 2008 and did an excellent job. Using the contact information on the furnace, I put a call into Advanced Heating and Cooling before business hours on a Monday morning and left a voice message regarding my residential air conditioner(25+ years old). I received a call back within the hour by technician Apollo. He discussed my issue and advised that the office staff would contact me and schedule an appointment. Within an hour, I had an appointment for the next morning scheduled. This was amazing, considering the 90+ degree temperatures for weeks in Southwest ID. The office staff had all of my information from 2008 which made the process simple. Apollo called me, as stated, the next morning advising that he was 15 minutes from arrival. Apollo is very professional, genuinely concerned and very knowledgeable. After a brief discussion, he went to work and had my AC up and running within an hour! We spent more time discussing the system and what it will take to upgrade if my 25 year old system fails in the next weeks etc. No sales pressure. Apollo and staff are very simply professional, competent, quick to respond and very reasonably priced. I highly recommend Advanced Heating and Cooling!