Winters Home Services

I got the pleasure of meeting Winter's technician - Zane Villandry, upon requesting a service dispatch to find out what was wrong with my mini-splits at my house.

Zane was super thoughtful, polite (not just with us, but also with our 3 year pup who gets excited when visitors come home), and was efficient in helping identify the issue. Turned out that my mini-splits did not really have an issue - and I doubt I would have received a straightforward response from any other HVAC company (in my experience they always try their best to get money out of people like me who are less hands-on).

I would HIGHLY RECOMMEND Zane for all HVAC and plumbing consults (he willingly took a look at my drain pipe and answered some questions around it, even when he could have just said no since that was not a part of the request). Great service and great staff!!! 😊

Rafael Guzman, the professional technician that Winters sent to work on our problem was VERY good. On time, very competent and highly skilled and experienced, he was able to analyze the problem at hand and devise a solution.
In addition to installing a new garbage disposal unit in the sink he thoroughly inspected our heating system and then purchased and installed a new thermostat. He then proceeded to program its electronic controls and showed us how to change them if we need to do so.
He was quite accomplished, and if we ever need assistance again we will be requesting him to work on whatever project we may need help with in the future.

Dan was terrific! I'm so happy with the work done. He was so efficient, knowledgeable, professional, friendly and expert. He suggested other services I might avail myself of and will give a call in the next week or so to schedule a service for my bathroom as well. I'm once again thrilled with the service performed today. Thank you very much!!! Debbie

I love working with Winters because they are so reliable and professional. Jesse was our technician and he was responsive and quick to diagnose and resolve the issue with our toilet. Angela at the office is so friendly and accommodating with scheduling appointments. They will continue to be my go-to for plumbing

Brad was great. Took the time to do a boiler installation just right. Was friendly and professional throughout. The quality of his work was impeccable. Winters is not the cheapest option, obviously, but their work is as good as it gets.

Winters was able to repair a gas leak at very short notice. They were very well organized and responsive, and---in addition to John finding and fixing the leak thoughtfully and fast---did a good job managing the process of getting the city permit and inspection. They were fantastic and I highly recommend them!

I'm beyond impressed with the service I received today. My hot water was out and after calling, Maury was here within the hour, and fixed the problem right away. He answered all my questions and even noticed an additional issue that needed to be addressed with my furnace installation that another company had done last year. Maury was professional, polite and knowlegable, and will be the first person I call in the future! I highly recommend Winter Home Services.

Maury was great at diagnosing and communicating the issues with my heating and AC systems. He was very willing to check other issues I asked about and to explain the costs of installing a new AC system. I would recommend him and Winters.

March 2022 update;
Winters saw my review and Mike came back to take a look at the radiator cover. He was able to jimmy the radiator cover back on without having to touch the new valve or controller. He explained that he had installed the valve controller at an angle to make it more accessible for future repairs, and pointed out that the cover had never fitted quite right before the valve replacement, although the angle had certainly made it worse. He gave me some suggestions for how to modify the sheet metal to fit better, without having to pay for a plumber's time to do that job. Overall I'm satisfied -- I still wish it hadn't taken extra visits to fix issues but I'm very impressed with their responsiveness.

Feb. 2022 update:
I'm changing my rating to 3 stars now based on recent service calls. Our boiler is working well, and overall we are happy -- the folks at Winters are very responsive when we call; communication is great, and both the office and the technicians are respectful and professional. But we've had a couple of issues recently with their work. In December 2021 we paid $555 to replace a leaky air vent, but less than a month later it was leaking again and when another tech followed up, it became clear that no new part had actually been installed. That issue has been fixed now (at no additional charge) but a couple of weeks ago we found that one of the zone valves Winters replaced just a year and a half ago has failed already (the previous one lasted over 10 years), to the tune of another $743. The replacement was installed solidly but at a tilted angle so it no longer fits inside the metal sheathing around the radiator (photos attached). Overall everything seems to be working well now, for which we are very thankful. But it no longer feels like a 5-star experience.

2020 review (5 stars):
Zane wrote the estimate for the boiler and zone valve replacement project for our condo building. He was extremely responsive, answering all of my (many) followup questions over several phone calls. We got quotes from 5 different companies and Zane was the only one who pointed out that we had a lifetime warranty on our current stainless steel water tank so we did not need to replace that part of the system. He also carefully did the sizing calculation up front to determine that we could safely downsize from our previous system. Between these two items, he saved us thousands of dollars.
Brad did the installation for us. He took great care with every detail, keeping me fully informed of the status as the project progressed. He cheerfully answered all of my questions, explaining what he was doing and why. The whole project took a bit longer than we had expected but it was well worth it -- nothing was done in a rush and I feel very confident in the quality of the installation. (I might have slowed him down with my questions but thanks to this, I was able to get a good understanding of the new system so we can keep it properly maintained.)
All my interactions with the front office have been really positive as well. Everyone has been very courteous and they seem to be right on top of things. This is a huge factor for us since it removes any uncertainty about scheduling and billing. It seems to me that everyone we've interacted with at this company is in the loop and working together to make sure we are happy.
From start to finish, we had an excellent experience with Winters on this project. We're looking forward to working with them to keep the new system maintained (and maybe do some A/C work for us as well).

Colin was terrific. He was very thorough in cleaning and troubleshooting our HVAC systems in preparation for summer. I would highly recommend Winters in general and Colin in particular