Meyer & Depew Company

I was very satisfied with the services rendered by Mr. Mo who explained and showed me things I needed to know about my 2 ductless units on the inside of my home and on the outside panel.
There were 2 points that he left with the central office to be followed up, namely
2 faulty remotes and two missing valves
on the outside panel. I give him a rating of 10 for his care and professionalism.
Delores Whitehead.

NOTE:
I DO NOT GIVE PERMISSION FOR THIS SURVEY TO BE PUBLICLY POSTED.
DW 5/4/2023

The three workers that came were very polite, efficient, and clean. They replaced 3 ductless units and the condenser. I was very impressed with their service

Jonathan is one of the most knowledgable HVAC technicians I have met. Quickly and accurately assessed the problem and had our AC running in no time. Labeled equipment on our unit for clarity and made sure we were using the proper filter for our system. Johnathan went above and beyond other technicians to ensure our problem was fixed and that we were set for the summer. Truly appreciated this top rate service!

Lou is an outstanding technician! He is very competent & thorough maintaining my air conditioner. He's been maintaining this unit for over 15 years and has always done a great job!

Have utilized M&D for 35+ years. The techs are great as is Jennifer in the office! Thanks! And installed and maintain whole house generator too. Replacement of existing air conditioning system recently and very pleased. James and crew were tops. Long term customer.would not use any other company! Reliable and top notch! Lou P is the best and has taken expert care of my home for many years.

Had a very good experience with their technician Rafael, who took the time (2+ hours) to patiently diagnose my malfunctioning ductless A/C and find the issue. After that he walked me through my options & was very transparent with pricing, before putting in the fix I chose.

I used Meyer and Depew to install AC in my new house because they worked with my mom’s house a few years ago and she raved about them. They lived up to the hype! They were on time, professional, clean, and speedy. My town also lost the paperwork for the permits for the outdoor unit and Gina at M&D resent the paperwork and expedited it with the town. We got it done before our wedding because of how much Gina pushed to get it done. Hands down incredible service, could not recommend them enough!

We have a very difficult duct installation in our attic crawl space. The technician understood what needed to be repaired, completed the job efficiently, and cleaned up after himself (since insulation always drops from the attic access). A job well done!

Christian was great. He communicates well, is very thorough and keeps to his schedule. He’s also very knowledgeable I highly recommend him to others.

I spoke with the owner of the company and the issue was resolved.

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Beware before using. They refused to refund the $650 for an erroneous (and potentially fraudulent) diagnosis for an air conditioning repair.

Details:
My air conditioner was blowing warm. They sent a technician who charged me $650 to run some tests. First, he and the office seemed overly focused on selling a service contract -- repeated hard selling. Then he said my entire compressor needed to be replaced despite being only 7 years old. He said it would "be dangerous" to try to repair a leaking compressor. I had the feeling they were trying to upsell a bigger job.

Concerned, I got a 2nd opinion. The 2nd company said my AC coil can be repaired at a fraction of the cost of a new compressor. My compressor is fine.

I spoke to Meyer & Depew manager Chris. He refused to refund the $650 for the erroneous (and potentially purposefully fraudulent) diagnosis. He then lied to me and said one of the reasons they said I need a new compressor is that coils have a 10 week delay. The 2nd company ordered and received a new coil within a week.

I am challenging the charge via my credit card company. Please beware when calling them for your HVAC repair needs.