Raleigh Heating and Air

Had great service with this company. It was fast to get them out to my place even in the summer. I’ll definitely use them again for sure. Can’t recommend them enough. Great service. The technician that came out was very friendly. It was a pleasure doing business with this company. A+ service.

I am extremely impressed by the customer service that Raleigh Heating and Air offers! From the initial phone call, to the quote process, and to the installation process, everything is seamless and quick. Lee is fantastic and came to my house the same day I called to get us a quote for the HVAC system. He really took the time to explain all my options and really helped to meet my financial expectations in this crazy economy. Installation day was fast and the installation team was friendly, helpful and efficient. They even mailed a thank you card to our house after the installation and you just don't see quality customer service like this any more. I am so happy I called them.

Permanence in nature is not a value of these modern day hucksters. Installation and repair maintenance racket. They have not once cleaned the air conditioner evaporation coils. The system has had multiple failures. And they still want a maintenance fee for a system that was 10X the price of a big ticket item.

We hired Raleigh Heating & Air to replace an air conditioner at one of our rental properties. The unit they replaced it with was damaged during install, and was not installed properly. When we called to complain the company sent someone out and inspected it and apologized, and replaced the unit with a new (better) one, hired a painter to paint a wall that was damaged and gave us a discount on the overall price with sincere apologies. They told us they had terminated one of the employees who did the first install and the other was receiving disciplinary action. Even though our initial experience was not positive, I was happy they were able to rectify the situation and make things right for us.

They have replaced both of my HVAC units and I couldn't be happier. One unit about 6 years ago and the other a couple months ago.

They were very friendly and informative. Kevin priced out all the options for fixing my old dual unit (15yr AC unit and 27yr furnace). Then After Justin priced out a complete replacement, which is the option I chose.

Their pricing is competitive and they took the initiative to get me a rebate from the electric company and registered my product for me.

Top notch service and installation work, including new disconnect box and pad. I wouldn't choose anyone else! Thanks for the great service guys!

Sometimes when the unexpected happens, people (and businesses) show their true colors. A hiccup in an otherwise routine HVAC installation offered a perspective on Raleigh Heating and Air's business values. Due to some confusion in finding my home, work started much later than expected. Despite this, and despite my insistence that the men, who had been working nonstop without so much as a lunch break, could come back another day, they stayed late into a Friday evening to deliver on their promise: installing a new HVAC. And not only did they keep their promise, but they upgraded the system, at their cost, because that was what they had in stock. I originally chose Raleigh Heating and Air because of their price point and salesmanship, but would strongly recommend them because of their excellent values and customer service. They truly went above and beyond expectations. When incurring such an expense on home maintenance, I am fortunate to have landed with a company with the honesty, work ethic, and integrity of Raleigh Heating and Air. By all means do your HVAC research, but keep in mind the qualities, often difficult to quantify, that matter most.

Justin and his HVAC team were great. I think HVAC replacement is one of the more costly repairs a homeowner can have but it was great having Justin there to answer all of our questions and schedule our installation two days later. No issues with the new system and they are sending out an HVAC inspector this week to make sure the unit is functioning as it should. Definitely recommend Raleigh Heating and Air!

This company does provide in-home professionalism and always enjoyed the technicians provide. I had a whole system replaced in 2016 at what was a competitive price. Fast forward to January 2018 and I had inquired to Raleigh Heating & Air if my furnace was an automatic two stage unit with the very cold temperatures. The unit cut off over night for 2 hours. I asked if the unit was accessing the 2nd stage heat and they could not verify my equipment over the phone if we had automatic staging. I was forced to pay a $95 diagnostic fee for a simple yes or no response. Sadly the technician was more helpful than anyone over the phone and could have been resolved easily. I would recommend getting a quote from them for new equipment, but have reservations when it comes to asking for technical questions about your newly installed system.

We were very impressed with Raleigh Heating & Air: responsiveness, courteousness, professionalism, very efficient work and knowledge. Our AC stopped working in a very hot Saturday night. We called to many AC company for emergent services. Raleigh Heating & Air was the first company calling back. The front desk staff was very nice and patient. The onsite diagnosis trip was scheduled immediately. The technician team arrived on time in Sunday morning and the issue was completely checked and suggestion of replacing the damaged unit was give in details. Code Oliver came the afternoon and explained the replacement very clearly, answered questions professionally and gave the proposal. The new unit was ordered quickly. The installation team came on time two days latter and the new unit was installed, tested in few hours. We have comfortable environment again. The technicians explained the use of new thermostat, installed CO detectors to meet new codes, repaired broken PVC pipes and cleaned the working site completely. We are happy to have Raleigh Heating & Air to help us and will use their services in the future. Thank you, Raleigh Heating & Air!

I was with Raleigh Heating and Air for many years and happy. They inspected both my heat pumps twice a year and repaired when needed. A couple years ago the local owners sold the company to Air Experts.

In October my downstairs was inspected the technician found problems including low coolant (R410A). He then told me about expensive repair options and suggested I should consider replacement. He further told me my heat pump was 13 years old and its about at the end of its expected life.

The technician really didn't seem know too much about heat pump control. He told me when the outside temp drops below 36F the heat pump automatically starts the Auxiliary or strip heat when heat is called for. It was 26 this morning. I'm a nerd and know my heat strips weren't needed this morning (I've made lots of improvements to reduce my energy usage). He lost a lot of credibility.

Now back to the coolant leak. A different vendor added coolant and "stop leak" to my system and it ran great. I don't know how long it will last but its much better to delay the replacement costing well over $8000.