Raleigh Heating and Air

Dealing with HVAC problems is never fun, but Raleigh Heating and Air make the process as painless as possible. We received great customer service from Vickie N in the office, and our technician David H, was excellent. David explained everything, answered all of our questions and took enough time to do the job properly. Give Raleigh Heating and Air a call if you want the job done right the first time.

Josef arrived on time and was very polite. He was very thorough and explained everything he was doing when he performed the maintenance visit on my gas furnace. I think choosing Raleigh Heating & Air to service my unit was the best choice I could have made. I highly recommend Josef and Raleigh Heating & Air.

We are very happy with the quality of service we've been receiving from Raleigh Heating and Air. They are providing routine maintenance on our two systems. Scheduling is easy and efficient with the office staff. We would highly recommend them

When my heating system went down in my house I did not know who to call I did some research on Google and came across Raleigh heating & air . They have very good reviews . Technician Dave Holiday came out and he did not fail to deliver quality service , unbiased advice . He was real professional and polite . When Mr. Holiday determine what the issue was he explained it in detail as well as gave me a root cause . He answered all my questions and was really knowledgeable . Upon completing his work he did a really good job of cleaning up his area . Hey spoke really highly of his company the most important you could tell he has a passion for what he does . At the end of his visit I was really impressed how Mr. Holiday and Raleigh heating and air use iPads . He typed a very detailed report of his visit for the future for him and his fellow technicians . Thanks again Mr. Holiday I will recommend Raleigh heat and air company . Hopefully the rest of you can meet Mr. Dave Holiday .
Adrian

Raleigh Heating and Air replaced my HVAC in June 2016. The cooling system seemed to work fine, but the heating system struggled to maintain inside temps above 67 degrees when the outside temp dipped below 25. The lower the temp outside, the lower the temp inside. This was explained to me as being normal by Raleigh Heating and Air with the explanation that heat pumps are not designed to work that well in cold temps. I don’t buy it. Fast forward to NOV 2019 (2.5 years after install) and the blower motor goes out, a fuse is blown, and there is a leak in the refrigerant line. They covered the cost of the blower motor repair after I complained a great deal. I paid for the refrigerant and fuse. Ok. Fast forward again to yesterday when we tried to install a smart thermostat and after following the pretty simple instructions found that there was no power to the thermostat. Original thermostat was battery powered. We called RALEIGH Heating and Air and the technicians determined that there is not sufficient voltage to the common line “c” to operate the smart thermostat and *something* in the unit is running really hot, *might* be the transformer. We are told they can repair an apparent short / C wire but can’t guarantee it will fix the issue and oh, we might need to replace the transformer. All questions about a systemic voltage issue from the time of install are dodged (could be anything that caused it, it’s the unit not the install, we used existing wiring...). So, after many good faith attempts to use RALEIGH Heating and Air my assessment is if you want a company that will fix each issue as it arises and nickel and dime you / drag you along for years, this is the company for you. If you want a company to be able to diagnose and take ownership of the workmanship in your HVAC system as a whole, look elsewhere. Technicians were otherwise sufficiently professional and response time was good.

**Update**
The response below is also highly unsatisfying and another example of how the company will use any excuse to ensure they don't take accountability for the workmanship of their installs and subsequent problems. As expected, and no, I will not be calling you again.

The guys from Raleigh Heating & Air were great. They showed up on time, assessed the situation, and returned the next day when they discovered additional parts were needed. We would highly recommend them. They kept to the original quoted price, even though additional work was required. Great job!!

I'm so happy that I found Raleigh Heating & Air Inc. to replace my HVAC. Prompt customer service: I was able to see a customer representative within 24 hours of my initial call. He was able to offer me the best price quote for a brand new HVAC. Prices were substantially better than ARS which I found to be overpriced. The technicians were prompt and courteous. I'm satisfied.

The technician (Nick) was polite and courteous, as was everyone I contacted in the business.
They did charge over $400 ($395 for the replacement with a $59 service fee) to replace a single condensate pump. Which seems high.

Had a wonderful experience with Tim of Raleigh and Heating this week. We have a new home and were having difficulty with the air not working upstairs but downstairs was fine. Tim came out and determined that the zone board for upstairs was originally installed below another part that "sweats" and water was dripping onto it and shorted out the board. He came back in just 2 days and replaced the zone board and gave me the good news that the part was covered under a warranty by Honeywell. It still cost us the original service call and then the labor to replace the part but he went further and moved the location of the zone board off to the side so that the same thing wouldn't happen again. Raleigh Heating and are was NOT the original installers of the system for our new house. Tim was so pleasant, curious, and knowledgeable. I highly recommend he and Raleigh Heating and Air!

Quick AC maintenance call this morning. Johnathon arrived early and handled the work professionally. I’ve been using this company for years and recommend them to anyone looking for great service at a fair price.