Christianson Air Conditioning and Plumbing

Unreliable and unhelpful, call Airtron instead. My AC went out on a Sunday afternoon, I called Christianson up and they said the soonest they could make it was
first thing Monday morning. I heard nothing back from them until about 11am on Monday and it was the tech calling saying they have been knocking on my front door and no one was answering. I go out and look and no one is at my house. The person who scheduled the service put in the wrong address. The tech said he had to cancel the ticket and move on (despite the fact that he was only about 2miles away) and that the office would call me. Their schedule person called and told me they're re-entering my info but that I was being put at the end of the queue for that day (even though this was their mistake). Around 5pm I call again since I still hadn't heard from them (my house was now about 90⁰ inside) and I was told that my appoint would be handled anytime from 1pm to close of day, at which point I was told close of day was 5pm (about 5min from then). Finally at 6pm, I still hadn't heard from a tech or the office so I called and just canceled the visit. I have a 2 month old and a 2 year old so we needed to now leave to get a hotel because the house was way to hot for them to stay in. Clearly Christianson didn't want my business and I didn't want to give them my money.
I called Airtron and they sent someone out that evening.

Appalled!
Christianson was the plumber used by our builder so they did all plumbing, hot water heaters, back flow valves etc. We moved in in Dec. 2019. Now our hot water heater is out. It took 10 days to get on their schedule. Once they were here, they could not fix it. They are the ones who provided and installed the AO Smith unit in our house. I was told they install them but don't repair many of them. The came back 3 times with different parts and were unable to get it going. By then I had reached out to Jerry-(service manager at Christianson) and the manufacturer (AO Smith)of the hot water heater. AO Smith said they were concerned that Christianson was not able to fix it. They wanted to send their own tech out to look at it. He came the next day and was able to fix it. He then wrote a report and sent it to Christianson. Jerry from Christianson called us the next day and was extremely RUDE and mad at what AO Smith said in their report.
Jerry told us not to call them(Christianson) to service our plumbing again.
Wow! Maybe if they knew how to service the products they sell, we wouldn't be in this situation!

These guys have taken care of my home AC and a couple of plumbing issues for the past 17 years. I have no complaints.

My home is not even a year old and still under warranty. I have issues with high humidity readings since the get go. I have had multiple technicians come out over the and get a different explanation every time from each of them. The rep that called me Thursday to set a time up for the tech to come out yesterday (6-26/2020) was rude and condescending. He wanted to argue with me about this issue. The tech that came out yesterday spent the better part of 15 minutes here. Went in the attic and made some type of adjustment and told me if I really wanted it checked out I could opt for the 120 buck two times a year check, go figure, yet my home is still under warranty!!! The humidity in my house is currently sitting at 86% which is the highest it has been yet. I have already schedule an appointment with Radiant, who by the way had excellent customer service. I would steer clear of this company at all costs. Funny I have to be out of pocket for something that is currently under warranty and then want to charge me to have it checked which they should have done as part of the warranty repair!

As usual, your technician was extremely friendly and helpful with the simple maintenance check. He even found an issue with the newly installed system. He didn't have to say anything about it (since you installed it too - he could have just fixed it and been quiet about it), but he did (a wire was knocked loose during install). Mistakes can happen but it's how you handle them (with full transparency and candor) that makes us so happy to have you install and service our systems over 2 houses for the past 22 years. Thanks!

Excellent customer service! James, the technician who serviced our A/C unit, was amazing! James was friendly, polite, helpful, knowledgeable and efficient. He listened to me about my problem, understood (and confirmed) the problem, and then set out immediately to fix it within about 10 minutes. It was a fast install and it works great. Thank you James & Christianson A/C for such quality customer service and efficient problem-solving and repair. Highly recommended!!

This is totally a dishonest company. Be aware when you call them to fix your AC. On Saturday, my AC stop working. I call them and agree to be charged $125 for checking. The guy on the phone told me there will be a technician guy come to check and will tell me what the issue is. I was not at home at that day and have my brother home instead to open the door for him to come in. After done checking, that technician guy did not call me or tell me anything. I called them twice, but they did not answer the phone. When I get home, I talked to my brother and was told that the motor mount in the furnace was broken. The whole house is freaking hot..so I end up to open the furnace and fix the motor mount (I temporarily drill holes to secure the motor mount while waiting for the parts ($80) I bought online). The AC is working now and smoothly. Now the story begins. On Tuesday, after 3 days when the technician guy come to check, they call me and quote me $860 to fix the issue. I ask them what is wrong with my AC unit. And they said that the motor and the wheel need to be replaced and it will take 4 days to fix it. This is a total lie! The motor is still working, the wheel is sill running fine. It is just the motor mount which is broken (cost me $80 to buy online with express shipping). I think they just want to make profit by selling the parts and are lazy to find the issue. They just replace the whole thing which is not necessary. Everyone, be aware of this company!

About 3 weeks ago our heater was first turned on, smoke started blowing out one of the vents and I rushed to turn it all off and check for fires in the attic! Well nothing just some bad smelling smoke inside the house but now e A/C& Blower won’t turn on. Called this company out and they had one person check out the problem. He said it needed a new Fan motor and a new ballast for a total of $1126.00.
Well, being the skeptic I am I called our regular A/C folks. They sent a crew out to check it out late last week, found it needed a new fan motor, I told them about what I was willing to pay for the replacement since I did some research and we came to an agreement. They showed up yesterday, installed the fan motor new an hour; the unit did NOT need a ballast at all! Now that cost us $582.52! We saved over $600.00 and did NOT need the extra part replaced!
Your call on who to call! I know I won’t be doing any business with this company at these prices…..

Christianson has been my go to vendor for the past 5 years whenever I need service for AC or Heat on my rental property. The latest has been a huge disappointment. I was still being charged $155 for a one week late "Emergency call" made a week earlier, I would have cancelled the service if they had called me before it sent its technician to my tenant ( as they said would inform us before going there , but neither I or my tenant get any notice before they decided to show up , and was told because they happened to be on the neighborhood , wow) as I have contacted other vendor for the service. And I was just told the $155 would cover ONLY the diagnosis , any repairs ) labor and material ) would be on top of that.

I totally get it, Christianson could not make it last week because of the crazy winter storm, even though the road condition was not slippery when the service was booked and agreed that they would be there the next day.(Feb 14). They call the next day said they could not make it and will call me back on Feb 15. Well, that (the call) did not happen. Hence I did not expect the requested service will happen, not at least until the storm was over. On Feb 19 (Fri) , the technician showed up in the door without even informing us ( me or the tenant) - a week after the initial " emergency request" which I said I would have cancelled it since it was no longer an emergency and I have actually arranged other vendor since I have not heard from Christianson for a week.

I will still pay the $155 for the " emergency diagnosis ", but Christianson has now on lost my business , I will not use them from today onwards as I think I am being taken advantages of.

Over the past 7 years I ha e needed AC work 3 different times, and each time was through Christianson A/C. Recently, called on a Monday morning and had the tech at my house and my problem fixed 5 hours later. Reasonably priced too. The tech was extremely nice and courteous. This has been my usual experience with them, though depending on time of year may dictate how soon they can get out to you. I will continue to go to them for my A/C needs.