AirNow Services

Ian was great! I called after 6:00 on a Saturday night and our ac was working by 9:00. He ended up having to come won Sunday but he got it fixed and it’s never run better

I called in the afternoon to schedule a service call to validate concerns arising from a home inspection on a home I am selling. I spoke with Tracy who was exceedingly nice and very helpful. When she told me the earliest appointment available was the following day, I simply responded with I was home today, and before I could continue to offer an alternative, she fit me in for a same day appointment. The experience only got better from there, as Eric arrived at my house in around an hour after the phone call. He was extremely friendly and helpful, and after his inspection he did a thorough job of explaining his findings. In my case, there were no needed repairs, but I happily paid the trip charge because they exceeded my expectations in every way. It was a great first impression and I will certainly call on AirNow again for my HVAC needs.

I highly recommend AirNow Services. My first experience was in early June 2018 at 11pm when Charles actually answered the phone when I called about an issue! Fast forward to August 2018 and a system replacement was required. The old one had had enough and most of it was original to the house (1995, 23yo) anyway. New system was installed (Carrier VS19) and it's is amazing! The install team was very professional; arrived as scheduled, explained everything they would be doing, laid protective pads on floor, installed the system, cleaned flooring and gave tutorial. They even gave minor updates along the way. Additionally, Charles came over a few weeks later to do a QC check on the system and walk me thru any questions I may have. I am pretty sure that is not the norm these days. Usually it's get your money as fast as possible and you better hope for the best. They are always thorough, they stand behind everything they do and are excellent at Customer Service. FYI - They even go as far as registering your new system with Carrier themselves to enhance the factory warranty to 10 years. Though something very simple, that is typically left to the consumer and it is easily missed, costing you 5 years on the equipment warranty.

Again I highly recommend AirNow Services and will be utilizing them in the future, if ever required!

Had a complete new system inside and out and new duct work installed last week. Wan and Luis did a great job on the installation. Very neat, courteous and attentive to details. Mr Charles then returned several days later and inspected the work and made sure we got everything we paid for. I highly recommend AirNow Services.

I am very disappointed in this place that I am using for the first time. I do not like dishonesty and when people are not upfront with additional charges/fees. My husband was quoted one price and when the tech came out and gave a different price. We were charged a fee for them to use a warranty that we have on our AC as a part of a new build home that we have. All of the other companies that we called did not charge a fee for a part that was covered under warranty. Had we been told this upfront I would have went elsewhere. I think that is why they did not tell us. I do not appreciate dishonest companies and I do not recommend that you use them. They will reel you in with one price and charge another when showing up to complete the job!!!

Side note: My husband said that tech Eric was very nice and excellent.

Great service. I had issues with my old a/c unit and thought it needed replacement. But they came out and was able to save it for another year. I was able to save up enough during that time and Air Now replaced the unit a year later. The price was competitive to other quotes I received. Charlie and Dave were excellent in doing the replacement. They communicated well and kept me informed. They are a five star service.

With just hours left before the weekend AND a county-wide stay home order going into effect, Charlie and Ian took care of our coil replacement, same day, because they didn't want to leave us without AC all weekend. I thought the price was fair and the guys were personable and diligent in everything they did, including wearing masks in our home. A+ job, happy to recommend them.

Ian was on time and when AC is out in TX you need help fast. AirNow Services were out same day Saturday. Ian explained and showed us the issue with the AC and repair it. Super professional. The cost of the repair was good. Thank you Ian and AirNow.

Ian S was a true professional. He was on time, he serviced what needed to be serviced and reviewed the rest of the system. He informed us of likely future problems but did not try to push anything more than what was absolutely needed. Will definitely use AirNow again.

From the moment I talked to Tracy on the phone, I knew that I had made the right choice for my service call. She was able to get the service technician Eric out to my house within a couple of hours. He was able to determine what had happened with my air conditioning, explained the problem to me, then went in search of the root cause of its failure. Throughout the entire process he explained what he was finding and what that implied. He was on the phone with the manufacturer of the other brand product that was installed, checking to verify warranty status, part numbers, and other information that they were able to provide. Ultimately he provided me with my options and his recommendations. When I decided to replace the unit with Carrier, he started immediately checking to see if what I needed was in stock. He also arranged for the installation crew, Kenny and Ian, to come over as soon as they finished the project they were working on. They were all very courteous and professional throughout the entire process. I definitely was pleased and would not hesitate to call AirNow Services for any future needs.