Grainger Industrial Supply

I ordered a motor online, and was able to pick it up at the Salt Lake store that afternoon. The service was exceptional. The will call desk was busy, so a gentleman from sales came over to assist me. He offered to check my old capacitor for me, and quickly helped me to get a new one. Very helpful. I would definitely patronize this business again.

Ben was a real professional and able to figure out what my needs were even though I didn’t.
Great job Ben

Lidia was super awesome in helping Legit Commercial Services with obtaining what we came for. Thank you so much for the professionalism and being attentive to what we inquired about. Be sure to ask for her if your specific in what you are looking for! Thanks again!!

I had one of the best experiences at Grainger! I had looked all day everywhere for a round convex mirror for our office. Grainger was the only place that had it available today! Not only that but the employee who helped me was so nice and helped me find the exact item that would work well for our needs and in our price range. After I checked out he brought it out to my car for me! A++ I will definitely be returning for other office needs!

Their customer service is great but their prices are all over the map mostly north of ridiculous. I saw a multi tool for $140 that was identical to one at Wal-Mart, I even checked the model number just to be sure. The tool sold at Wal-Mart for $55. I ordered some leveler feet for $5 each and found them at a Caster place for $1.98 exactly the same part. Contractors buy one here, then get them cheaper elsewhere and write off the higher cost to their customers. Shop around, you will find a cheaper price.

Some how they lost my order when I went to pick it up. They promised me they'd ship it to me and it arrived perfect. It wasn't a critical item that was urgent but was just as a back up. They took care of me and everything was fine.

I seriously don't understand how these guys are in business. I mean, their service is great, employees are very helpful and they do have a good inventory of things that are hard to find elsewhere in the valley. However, their prices are so much higher than anywhere else that none of that really matters. Normally when I check I can find the same model # elsewhere for about 25% cheaper than this place on average (sometimes as much as 50%). The only time I even go here is when I'm in a position where I cannot wait for an item to ship to me. Even then, I make sure I ask them if they can price match what I've found online. They have dropped the price for me before to get closer to what I can find elsewhere... but I hate haggling. So, if you're going to go here... I would suggest pricing around a little bit even if its just to get them to drop their original price.

Very disappointed with my last 2 purchases here... The products I bought was more expensive here I found out than at other stores, and one of the products I found from a coworker was fragile, and broke easy for him... Not impressed. So, if you can shop around a bit for what you are looking for, you might easily find a more inexpensive product elsewhere, with the same quality or better elsewhere as well... And when I came in the last time, the person that helped me poked fun at my email address that I gave the company to notify me when the product that I ordered showed up... (The extremely fragile one)... Needless to say, I was given no notification in spite of giving them my email address to let me know when something comes in... But the spam from their company sure seems to come through just fine now... Great!!! I think I will be using this company as a company of last resort from now on, and hope that they hire some more polite workers to man the desks.

Service was excellent. They're always in stock on things id have to order and wait for.

Great place very precise on there work 😁