Grainger Industrial Supply

Decided to check these guys out because I wasn't satisfied with the power tool selection at my local big box hardware chains. Turns out they were exactly what I was looking for: a supplier stocking a respectable variety of higher range power tools. A large variety of high range brands? Not so much, but you can't exactly compare a small, local shop to the likes of Amazon.
I came there with Makita in mind and was pleasantly surprised by their massive selection from Makita, with variants of many tools in many price/duty ranges. I felt satisfied with the price I paid, and was in awe in the provision of replacement and service parts. It's just not something you see often these days, and I hope it's working out for them.
Ignoring the now ubiquitous stock of cheap cheese-grade junk here and there, the bulk of shelf space is dedicated to quality tools within established product lines from reputable brands. I was told they hope to expand to a larger location so they can offer an even larger selection, as their current location is densely packed as is, and again I hope it works out for them.

Always useful and helpful customer service.

Placed an order for some marine paint, was supposed to be in today which would be perfect as I am painting my boat this weekend. but the guy didn't save it to my name and now its gone, cant get it till Monday and now I am screwed! thanks for absolutely nothing! needless to say me or my company will never use these guys again. EVER!

Don't go to Grainger and expect to have counter help. Right now it's pick up only. "WillCall". They will take your name and # and call you back but who knows when. Just call , order , and either go there and pick it up or have it delivered to your house. There's a bright side to things least you won't have to take the number!!!

Friendly service. Great selection

Folks here are more concerned with acquiring your data (name, phone, email, address) than sourcing the parts you need.

It is a frustrating experience to have repeated requests for my information rather than checking availability for components I requested.

Grainger's is the go-to location for commercial contracts. If they don't have a product in stock, it only takes two days to order it in. The only thing I don't like about Grainger's is their awkward sales floor. There is no room in their sales area for standing around, so be prepared for an award wait.

The person at the counter was very helpful and was able to fill the order

I heard prices were high here but I found what I was looking for cheaper than amazon. Great customer service too! They were very helpful in finding what I needed by my description.

Awesome Customer Service. Thank you for the hardhat sun shades 😎 my hubby will be so 😊. Better than Amazon anyday.