Keith Lawson Services

I would HIGHLY recommend Keith Lawson if you are in need of of an AC system. They recently replaced mine and the staff and service techs went above and beyond to make sure I had a great experience. True professionals - treated my home with respect and care as if it were their own. Love my new system - love the Keith Lawson Team!

Thanks to technician Mike who made it to my home the day before hurricane Michael to change the capacitor of my AC unit so we could have the AC running again. Many thanks to Manager Mat on assisting for making the appointment. too. Great service and great company!

AC would stop working or room temperature was significantly higher than thermostat. First "service" rep immediately decided it was the compressor capacitor and replaced. Assured me that he had completely checked the system. Stopped again that night. Friday night of course. Called next day told would be almost double rate if it could not be proved that it was a defective part. Sweated through the weekend. Next "service" rep decided that it was the connector board. $285 for a $ 40 part. Stopped again that same night. Assured that he "thoroughly checked the entire system" including freon, fan, air leaks, etc.

Was underwhelmed with the thoroughness, demonstrated knowledge and apparent honesty of either of the two service personnel. Both young and seemed inexperienced. Was dissapointed with the customer service by the company to resolve the issue.

Finally resolved after a similar experience with a second company by a third contractor.

My Mother was having plumbing problems , Joshua Holden ( the sevice technician that responded) very patiently explained to my Mom (93) what the problem was ( he had to explain several times as she's hard of hearing and forgets in 5 minutes what you just told her!) and had it fixed in no time. I was very pleased with not only the service and price, but very pleased with the understanding this young man showed to an elderly woman! If she has any more problems, I will ask for him specifically to come out! Great job Joshua, and thank you again!!

No matter the problem I needed solving, they had a solution and Nate was my go to person, full of knowledge!
From a/c, plumbing to even helping when I didn’t know who else to call with our business needs, they knew who to call. From your home to your business, they had us covered, thanks Nate!
Bruce came out today for my six months maintena, replaced a small part that wa stating to give my unit some issues and cleaned it up nicely. Great customer service as always.

Keith Lawson does a great job and is very professional. In the last year we called on Keith Lawson to service our HVAC, repair plumbing and service our sewer system. Each time we were very pleased with their response time, the quality of the repair work was great and all the technicians were friendly and professional. I would highly recommend Keith Lawson for your HVAC and plumbing needs. What set this company apart, in my opinion, is no hidden cost, everything is explained and what you pay in the end is what you expected or less.

The Keith Lawson folks always treat us right by providing top notch service and great prices. We've used them for 20 years and will continue to. Mr. Hightower came out to service our AC unit and he was exceptional. Request Mr. Hightower for your next job. Thank you Keith Lawson!

Tim Colvin, a plumber with Keith Lawson, delivered excellent customer service last week. Before the job, Tim gave me a free estimate, which I found to be fairly priced (I also received two additional competitors' bids). He did an excellent job installing a new water heater at my residence. I highly recommend Keith Lawson Plumbers, especially Tim!

I would give them 0 stars but I can't. I write this as a warning. This company does not honor their warranties and gives a lot of misdirection to justify why they do so.
Good service companies put the customer first.
Almost 3 weeks ago, my HVAC unit stopped working on a Saturday. We called Keith Lawson Services tge next day because this unit is under a 10 year labor/parts warranty. Is a brand new system. The dispatcher told me if there was an issue with a part in the unit then I would not incurr a fee. The technician cspent 1hour and change "fixing the unit". At the end of that time, he told us that there was nothing wrong with the unit that the fan boards had lost power, and he re-started it and everything should be fine. He charged us the overtime fee because, according to him, he couldn't find anything wrong with the unit (parts) and that he had to charge us. So we gave him a check. Before he left we asked how can we troubleshoot so next time we don't have to call, this tech says, to turn off the unit at the breaker and wait 5 min. The brand new unit took all day to warm up to 69 F. And this tech tells us there is nothing wrong. We did not call them again because We didn't want to get the same tech that was on call. I should mention that my husband did follow this advice a couple of times that night and no dice. That is the quality advice we got from a technician with Keith Lawson Company on how to fix a brand-new HVAC unit. This technician writes on his report that the fan turned on and is pulling normal amps of 1.3.
The next day, we called Keith Lawson Company again. We received several apologies and got another tech that has 20plus years of experience to look at the unit. The 2nd tech spends a total of 15 minutes testing the wires and diagnoses the unit with a bad motor not pulling enough amps. He writes on his report “found condenser motor pulling 1.9 amps with fla rating at 1.3 amps”. He gets in his truck finds out where a replacement is. 2 days later we get the unit fixed and working properly. This is the same unit that was working properly according to tech #1 on Sunday but somehow is not working fine on Monday. The unit warmed up to 72 degrees in less than 2 hrs.
Do you still wonder why I'm writing this review? since so far it looks like they fix their own mistake? Well I'm still waiting to get my $259.95 check refunded from them. I finally called them this week and they called me back today (two days later), and the customer service manager tried to convince that in spite not getting a correct diagnosis (that would have voided any labor costs) on Sunday that although it was their mistake I still was responsible to pay so I would only get refunded less than half my money (42% to be exact). They are keeping the rest because, that's right you guessed it, the first technician spent 1 hr. at my house doing everything under the sun but fixing my unit. They rather keep part of my money unjustly , instead of trying to keep the CUSTOMER who considerably spends more on a yearly basis on services/checkups with them. That is fine.
Next time I’ll let my HVAC unit know to mind the day it decides to take a break. Does anyone here know how to swindle? Keith Lawson Company in my opinion sure does, and they can swindle their way to 2018! I say cheers to that! Great customer service!

We had a clogged pipe that was causing our laundry room to flood. They sent Michael Hayes out and he got there quicker than promised, took care of the problem, talked to me about how to prevent it, and was just overall amazing. I just moved and after dealing with contractors who show up when they want to and do what they want, this was a huge relief and breath of fresh air.

No.offense, but to the people complaining about the trip charges and whatnot, remember, these folks are running a business, not a charity.