Home Air Services

A Five Star Experience by a pleasant, skillful and humble team. Dexter, Nick, Lionel, Trisch and Kimberly work hard to correct and repair our fiscal and physical HVAC negligence with a smile. I have used Home Air for over fifteen years and they have always competently solved difficult jobs in commercial and residential settings. Including a historic building in the heart of DC built in the 1896.

Andrew well qualified very courteous helpful and all about finishing this job correctly.

Heat pump went down, fours later the Home Air's tech was at my door, Home Air saved the day. They fixed the Heat pump relay and we were up and running.... Thank you; great service and value!!!

I had a great experience with Home Air Services that I wanted to share. We have an Aprilaire humidifier attached to our furnace and something went wrong with it causing standing water in our furnace room. I had done everything that could have been done by an amature - I purchased and installed a maintenance kit which included nearly all of the possible parts to replace. I scoured the FAQs and sent an email to Aprilaire asking for advice. Aprilaire was very helpful in several email exchanges and eventually even a couple of phone calls. We weren't able to diagnose the problem (mostly because I was reporting inaccurate observations). Eventually AprilAire said that we'd reached the end of the road and I needed to engage the professionals. I used their site to find a local Aprilaire service company and found Home Air Services.

I relayed all of the information including diagnostics, the replacement parts, my (errant) observations, etc. to Susan who answered the phone. She sent a tech out - a nice young man named Enzo. Enzo had already learned from Susan the entire chain of events but I made him listen through it again to ensure that there was no misunderstandings - we had a mystery here to solve. Enzo examined the work that I had done and confirmed that I had installed the rights parts and done the work correctly. One of the things that I learned during the diagnostics was that the water flowing far too quickly into my unit. Enzo agreed that it was a very fast flow and was able to adjust it at the place where the tap into the copper line was done. He slowed the flow to the point that he said was correct and it was SUBSTANTIALLY slower. We watched the unit run for 15 minutes or so and all seemed well. Enzo charged me for a diagnostic all and we celebrated our success.

An hour later I checked in the furnace room and found standing water again. I was a little disappointed and a little upset. I called Home Air Services back and they sent Enzo right back over. Enzo spent the next 90 minutes working diligently to figure out what the heck was going on and fixing it. It turns out the the pvc pipe that the drain line feeds into had clogged (probably at the 90 degree elbow where it navigates under the water heater). It was my inaccurate observations regarding where the water was coming from that led us down a completely different path initially (I know that the clogged drain line will be completely obvious to all of the Monday morning quarterbacks but I was pretty convincing about where the water was coming from). I braced myself for a steep bill for the second call and the additional worktime but the office told Enzo that there would be additional call!

I see some of the other reviews where people had different experiences and I can't explain those but I will tell you that it's been a long time since I experienced something like this - in particular in the HVAC area - thank you Home Air Services, Susan, and Enzo!

Great experience. Professional, courtesy, and reasonable prices. They cared about the job and me as the customer. This was not a transactional experience. I will continue to use them as my AC/Heating company.

Technician was careful and pleasant, knowledgeable and on time. I've been serviced by Home Air Services for some years; no complaints. Gonzalo T. Palacios

The tech was very helpful. He fully explained the issues. He came in a timely manner.

On time, professional and friendly technician who explained everything well.

Great job on servicing my ac unit. Very knowledgeable and detailed at his profession!

Nick went above and beyond to fix our A/C, which was leaking like crazy. There must have been about 4 different things wrong with our unit, and he diagnosed and fixed them all, staying late to knock everything out in the same day. A+