Horizon Services - Air Conditioning, Plumbing & Heating

***UPDATE: The Customer Relations team reached out and were absolutely wonderful and understanding! Hopefully the rude employee will change her way of speaking to customers. Still overall pleased with our experience!

Sales team was absolutely incredible, as was the technician team! There were quite a few hiccups in the process that just seemed like communication wasn’t really a thing and I’d call and have to get passed around to several people before anyone could find an answer. Finally got installed, went smoothly and professionally-couldn’t ask for better! I want to give zero stars due to the lady I had to speak to regarding my final inspection. But that’s not the company’s fault that she’s rude. Overall, we are pleased with our purchase and can’t thank the sales and technicians enough, but I’d rather never have to deal with some of these people on the phone again. Ever.

We got a whole HVAC system install. Pricing wise, Horizon did a better job pricing and financing than other companies we looked into. They had the system we wanted in stock and ready to install and were able to do a quick turn around install. The installer (Chris) was great. He showed up on time, explained everything he was going to do, did a great job installing our system, and then spent a good deal of time walking us through what he installed and how to work the new thermostat. He took time to answer any questions we had and was really nice. Overall he was a great guy and I appreciate the work he did and the way he did it. Horizon does a great job every time we've needed them and I highly recommend them.

My AC stopped cooling and I called Horizon. They came promptly and on time; the technician was professional and seemed competent. He quickly diagnosed the problem as a damaged capacitor - this literally took 10 minutes or less. The price to replace the capacitor was in excess of $400. I have replaced capacitors previously and knew the repair was very simple and quick, taking less than 15 minutes, and that the part (the capacitor) costs in the range of $15. I thought the estimate of more than $400 was quite excessive; I declined. I was then charged an additional $89 for a total of $178. I was taken aback by this - it is not the case that the visit is simply $89. It's $89 to "knock on your door" as the tech told me. Anything else, including the estimate itself, costs money: thus, an additional $89 for the less than 10 minutes of diagnostic work. I simple purchased a new capacitor and replaced the old one. Total of $178 + $15, but still far less than Horizon would charge. Poor value; deception in that there is a cost to the work estimate - that is not included in the $89 knock on the door charge. Very disappointing.

Addendum: Unfortunately, no text and no email sent from Horizon has a "job number" associated with it. And no receipt was sent following the tech's visit. So I cannot include a job number here - none was sent as far as I can see.

Addendum 2: Based on the same review placed at the Horizon website, Horizon contacted me by phone, asked about the issue I had with them and in the end reimbursed me $89 (the fee for the work cost estimate). So in the end, I did pay $89 for the visit, as Horizon advertised. I was very impressed by their willingness to listen and kind reimbursement.

Came out for a seasonal service yesterday ( we had an old inefficient system so replacement seemed out best value ). That same evening a system design specialist came out to give us a full quote and then today a brand new HVAC was installed. Everything happened quickly, efficiently, and professionally. We have used Horizon for other services in the past and we will continue to use them for any other needs plumbing or HVAC related needs in the future. Highly recommend.

Horizon Services installed a new HVAC system in our home. They provided friendly, courteous, professional service throughout the entire process.
We're very pleased with our new Lennox HVAC system and will call Horizon Services out whenever we have AC, Plumbing or Heating needs.
We've also used Horizon Services for freeing up clogged drains and most recently they replaced our water pressure reduction valve. We were pleased with each service and service technician.

My technician Jada was absolutely amazing! He was polite and very knowledgeable about my plumbing repair. He was also extremely polite. We appreciate his service.

Our AC stopped working and within 12 hours (overnight) I had an appointment scheduled and Larry arrived and had fixed the unit and had the cold air blowing again. He was very knowledgeable, great communicator, and very professional. I highly recommend Horizon.
Edit: forgot to mention that he's literally within 1 minute of the ETA they told me. VERY punctual.

it wouldnt let me pick no stars, I paid them to clean mold from my blower and install UV lighting after they told me it needed it on a regular check up before the fall, they dragged the entire ac piece outside down 3 flights of stairs every step you heard the unit slam on the steps, it didnt work when hooked back up, then was told the motor was broke after they dumped 100 gallons of water on it in the parking lot, on the motor replacement almost 2 weeks later, they removed the blower unit and changed motor, why didnt they remove the blower and take it outside to clean in the first place for the cleaning? Now i have no ac, Run from this company. Now my unit is broke and the coils looks like someone just kept hitting it with their knee, ive bin in construction for 24 years they are complete clowns, dont forget to check them on the BBB its even worse there.

I called and asked to have a dishwasher installed. I was told they could not give me an estimate over the phone. It would cost $89 for the technician to come out to give me an estimate for the work. I agreed. The technician looked at the job (remove the old dishwasher and install the new dishwasher. He did not have to haul the old one away.) He said he would have to call his office for a quote. When he returned he said the install for the new dishwasher would be "fourteen fifty". I asked did he mean one thousand four hundred fifty. He said yes. Then he explained that it would cost $500 to remove the old dishwasher. I had no words to respond. Finally I asked, "It will cost $1900 to take out the old and put in the new dishwasher." He said yes. I declined the offer. I suspect that was the goal all along. Instead of Horizon declining the job, they priced it so outrageously that no one would accept it. And they still get their $89. So I spent $89 to be told it would cost $1900 to make the dishwasher swap. Other plumbers told me upfront that they don't do dishwashers which also meant they did not get the $89. I will not ever call them again.

Like you, I am a homeowners who wanted to hire a reputable company to replace my HVAC. I chose Horizon for the 10 year peace-of-mind that a brand new unit will give me (because thats the only way they will warrant any of the units' operation) so naturally the price was $15k... and I expected service worthy of that price.

A second visit by the technician fixed the charge in the freon lines being too low and a contractor is on his way next week to fix the dripping water (pictured) left a stain on the drywall

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If Ryan is the "Big man" in your installation and run the other way.

The installers were great and I can even swallow the price tag.