Horizon Services - Air Conditioning, Plumbing & Heating

Had my recent A/C maintenance performed by Horizon. The technician was excellent! Not only did he perform the scheduled maintenance, but recognized a broken component and provided the repair to the electrical box located near the compressor unit. He even went so far as to ensure my circuit breaker was correct for my A/C system. Horizon routinely goes above and beyond whats necessary, and consistently provides outstanding service!

Very difficult to obtain a tuneup appointments for a customer who has a contract. And it's worsening. Calling at the beginning of October, they have no openings till mid- December. Calling at the beginning of May, they have no openings till mid- July. Close to an appointment day, they call and ask to reschedule because don't have a technician. But you have already made plans and adjusted your day schedule to be at home for this appointment! The customer service is rude, no one from management calls back to address concerns. Good luck if something breaks, estimates for replacement they provide- astronomical.

Update: do not use this service. I remained with this service despite prior doubts but few days ago, we had technician Caleb who diagnosed a freon leak based on the pressure drop. This was during a cool day. He told he does not know where the leak is coming from and that both, inside and outside units, must be taken apart to find a leak. However, at the same time he provided me with the cost of over $3,000 to replace the coiling. I was confused and asked if I can get a second opinion. He said yes but suggested to at least fill up the system with a pound of freon. He said it will be $600. I was shocked and asked for negotiation. The reply was " How much you can pay?". I was shocked even more and wanted to bolt out all together. But Caleb scared me by saying if freon is not replaced, my system will freeze. I ended paying $200. Today, I had another HVAC company at my house who did not find any freon leaks at all! I am very angry and waiting for Horizon manager to call me. I am requesting a full refund and will end my contract

Tim was knowledgeable, and very personable. He is so thorough in his work and I could tell he cared about the finished product. He was available for question throughout the installation and made sure we understood everything once it was complete.

Caleb was early & professional. He was honest about our options and the potential costs of each. He offered other advice, and gave us practical info.

I made an appointment after 11pm for the next day and your technician Mesfin was at my house before 8am. He quickly diagnosed the issue with my AC unit, took the time to explain the issue, and had it repaired within the hour. He was curious, professional, and respectful. He wore protective gear the entire time. Payment was a breeze with the use of a tablet and emailed receipt. Overall, I highly recommend Mesfin as a technician and plan to use Horizon in the future when necessary. Thank you!

I can't say enough about the professionalism of the crew that installed my equipment. I am a therapist and was working remotely seeing clients. They could not have been more respectful to this sensitive situation, even given how long their day turned out to be. I was extremely impressed and pleased with my experience. Sean and Joe were exceptional. Sean was extremely personable and took exceptional time to patiently explain how everything worked, the purpose of all the different parts and pieces, what expect going forward as well as what to do. It was apparent that he takes great pride in his work and that he truly cares about the customers, speaks highly of his employer (Horizon) and is a very genuinely kind and honest person, not to mention very hard working with great attention to detail. As I said, I am highly impressed and very glad I went with Horizon. I was originally hesitant as I know the price was a bit higher, though I don't believe exorbitant, but the quality of work and equipment was worth every penny. I definitely feel like I am in good hands! I will now consider using them for my plumbing and other needs in the future. Highly recommend Horizon for AC/Furnace needs. Oh, and I don't want to leave out my sales person, Todd Warren, who always patiently took my late night calls with questions and concerns, providing me with honest, experienced and educated responses, not just sales jargon or telling me whatever he needed to say to make the sale. It's hard to know who to trust, but I feel the team I received was excellent from start to finish. And they even were able to install a few days early!

My tech Matt Steele was AWESOME! I appreciated his timeliness and his determination to fix my leaky faucet. He was on time, professional and took all necessary measures to complete the job. I really appreciate the reasonable quote to include a warranty for the work, which is something I wasn't getting from other quotes/bids. Will absolutely use Horizon again and give Matt and Horizon a five-star rating.

Continuing problem with 1 of three mini split units not functioning as designed while under labor and parts warranty. Told by mechanic it might be circuit board. As problem occurred intermittently the supervisor did not approve replacing the warranted part. I overheard the conversation on speaker phone. Recently I called them out again and mechanic confirmed it was circuit board. $163 part evidently frequently is a problem with Mitsubishi. Part is warranted but they wanted $750 in labor for about 1 hour or 2 of time because my labor warranty has expired. They also refused to provide me with the new replacement part so I or another mechanic could easily replace it. They are unprofessional and unethical in doing what is right in this matter.

Mike was awesome came out on an emergency call. Got our basement to stop flooding very quickly. And a quote to get more work I need done in the future.

The technician John is always helpful and courteous and does a thorough job.