Horizon Services - Air Conditioning, Plumbing & Heating

Steve was our service technician and was on time, thorough, and not pushy. He completed the job and explained what was going on and how to prevent it in the future. We will certainly be returning for future services.

Horizon Services is very professional and do excellent work. Their communication was really great and they were able to do the work really quickly. They weren't the cheapest quote that I got, but I felt like they would be a great company to build a relationship with. I wish the fee for the quote was waived for going forward with the work - but that is my only complaint.

I had a hvac installed on Wednesday in a condo the salesman Scott was awesome and the install was flawless. Tyrone and his crew did a great job and explained everything that they were doing. Only issue i have is the heat isn't currently working. They are coming out on Monday to see whats going on. I would 100% recommend them to do any work.

Service Tech Caleb was outstanding. He diagnosed and fixed what needed to be repaired. The company however attempts to invoice the customer with additional "potential repairs" Annoying

Andres was very professional. He worked really hard to get our heat back on because he knew we had a young child. We highly recommend this technician and company.

So far, so great!

We have had the unfortunate experience of having to deal with the headache of a cheap HVAC system that was poorly installed since living in our home (not by Horizon). We bought a "flipped" rancher almost 3 years ago and with everything new and renovated; we were not expecting to need to buy an entire new HVAC system within a few years!

We first encountered issues within the first year of living in our home with 3 small children, one being a newborn. This is important because temperature control is a necessity with little ones! It all started when we first noticed water marks on the ceiling of one of the kid's bedrooms and then within a few days the ceiling had collapsed. Long story, short. It turned out the air handler, located in the attic was installed incorrectly. After a big fight for them to do so, the contractor of the house had the problem "fixed" by a subcontractor who had terrible customer service. We only were able to get this resolved by the contractor because this happened within a year of living in our home. Otherwise, the HVAC did not come with a warranty. Unforunately, this is not the end of our HVAC story.

Horizon was recommended to us this past year when our A/C failed during a heat wave. A motor was replaced on the air handler and we had it repaired. We used them again this winter when we turned on the heat and our unit turned into an icebox (see picture). It was discovered that a major leak was happening and a repair would set us back a few thousand. We knew that getting a new air handler and unit was the smartest option as we no longer wanted to service a cheap, poorly installed system. Unfortunately for us, we had to get this done right before Christmas but once we met with Horizon to discuss our options, they were able to install the next day! We've had the pleasure of enjoying an efficient system with an excellent warranty with a honeywell redlink thermostat, a fabulous Lennox unit and peace of mind!

Thank you Horizon Services! Everyone, the service technicians, sales, installation crew and management- you guys are the best! I only wish we had you guys install from the start! We are looking forward to cashing in the cruise for 2 that came with our new heating system-just another bonus of choosing Horizon!

The tech they sent was knowledgeable, on time, and personable. I have done all of my own past AC repair (mostly replacing the capacitor). It was hot, and I could not get to it, so I called them. They responded same day. The tech got there 10 minutes before the window, and in 15 minutes he was gone. The 4 stars is from the price - a bit steep IMHO, but I honestly don't know how it compares to other emergency repairs (since I have always done it myself).

Kudos to their customer relations manager as well. My system is 19 years old - time to replace. I will be getting a quote from them.

Mr. Bacary o Horizon Services was a true professional! He was courteous, kind and very knowledgeable; He took the time to explain everything calmly. He got us set up for our next appointment! TY for providing EXCELLENT SERVICE Mr. Bacary! It is truly noticed, noted, and appreciated!!!

My technician, Bacary, was very nice and professional! He knew what he was doing and any questions I had, he answered them. I am very happy with Horizon for their service.

Everything is great but you are just way to expensive. $634 was way too much for what was done. Infact I would have had him replace a couple of other pipes in the same conection but I didnt want to spend $1000 (juat a guess)