Horizon Services - Air Conditioning, Plumbing & Heating

Steve was a gentleman with knowledge. His honesty made me comfortable with our system's diagnosis. We prioritized a few repairs and before he left he made sure that I understood everything that he did. Great job!

We had a sink hose burst under our kitchen sink and they were able to get someone out less then 24 hours on a weekend. Technician Mike R. Came out on time and was amazing! Was extremely pleasant and helpful.He fixed the busted hose and was able to replace the faucet also on site as well. He was even able to also give us an estimate right away on a repiping the house and a few other things we wanted to fix. I would highly recommend him to anyone.

Had an incredible experience with Horizon replacing our broken HVAC. Joseph Mistretta was professional and got our system up and running in one day all on his own. Amazing, couldn’t be happier with Joseph’s work and Horizon!

Scheduled an apt online for the following morning. Got a call almost immediately that they could get me in that evening if I wanted to. Steve showed up on time and was wonderful to work with. Couldnt fix it that night, but promised to come back the next day with the correct part and even found us some discounts.

My A/C was not putting out any cold air and I called to have a technician come out and see take a look. The service assistant mentioned that a tech could come out the same day which was great. They mentioned that it would be a $89 dollar charge to come out and diagnose the problem. I had just purchased a home and electrician had put in a new thermostat. The tech showed up and was very friendly and professional. He took a look a the wiring on the furnance and mentioned that some of the wires were not wired correctly. The HVAC system is five years old so it was working fine. After he connected the right wires together he mentioned he had to charge me for labor which is understandable. He came back to me with his Ipad and showed me that I owned him $530 for labor. I was going to tell him to put the wires back the way they were because that amount is excessive considering the problem. No hardware replacement, leaks or other failed components. It is connecting wires which the tech showed me. I have properties in Ga and for that price I could have flown my HVAC tech to MD to do that work for equal or less. I will not be contacting this company again for work. The prices are very excessive. I think the good reviews are due to customer service which the tech was very nice but it seem like the company push them to be salesmen and get as much money as they possible can from the customer. I did not want to dispute this with the tech that day. You got with this company be prepared to pay a hefty fee after the $89 fee. Never again

Horizon tech (Antwarren) coordinated with us for an early arrival. He was extremely professional and gave the system a thorough check-up.

C’Don was a very courteous technician who showed up early and diagnosed our leaky faucet issue within minutes. He installed a new faucet we had purchased and was thorough about cleaning up his work area. He shared that Moen has a lifetime guarantee on their products and had me note the product info for our warranty should we ever encounter any issues with our new faucet. Very happy with our services and would use Horizon again if we ever have another plumbing issue. While they are on the pricey side, they have great employees who do quality work. Thank you!

We had no heat and couldn’t figure out how to get it running. Horizon came to our rescue. Andres Hoyos was our tech. He was great because he took the time troubleshooting and explained to us what he was doing. Once he located the problem, he offered several suggestions to fix our system. Yes, it will be expensive to replace the parts; however he gave us a clear explanation of the costs. His customer service skills are top-notch. We felt comfortable with the work he did. Moreover, he worked with us on the cost. Thanks, Andres.

Horizon Services came highly recommended to us by our neighbors. Our technicians Joseph and Sterling arrived on time, answered all of our questions and did a great job installing our HVAC unit. We are on contract with Horizon Services. They make sure you are happy with all aspects of the install. They will come back if there are any issues after the install. I would highly recommend them.

My AC randomly went out and Horizon services got someone out the same day to diagnose and advise on repair. Repair happened within 2 days and our technician Gavin was friend, information and thorough.