Residential Heating and Air Conditioning

Our furnace went out in the middle of December and Residential Heating and Air Conditioning was able to come out the same day to assess the situation and schedule the install of a new furnace the next day. Cesar was kind, helpful, prompt and incredibly wonderful to work with. Renee was very informative, responsive and walked us though the entire process. We would 100% recommend this company!

Chris Kallstrom was super helpful and went out of his way to arrive within an hour of contact on a cold Sunday morning. I would highly recommend!!

Replace broken AC and furnace. The guys were professional and courteous. They were respectful to the property. They also finished in a timely manner. Chris and his crew were great and I would recommend them any day of the week.

DO NOT HIRE THIS BUSINESS!!!!

Besides the many issues with the a brand new unit I was sized and purchased from them, that does not meet the needs of my house, these people are rude and do not care.

If I could, I would have gone back to my old 15 year old system and gotten my money back after the install.

I would rather pay someone to service my home than to use my still under warranty services with these people.

Besides all the problems with the install and the unit, I also had an appointment scheduled with them to come out because my unit was not working during the hottest day of the year, tech tried to call before hand, but I am working, on the phone and could not pick up the call so I would expect them to come and ring the doorbell. They came and tried knocking, but I can't hear because I am on the phone, in the basement so the doorbell camera rings all over the house and on an unit in front of me, they did not.

While discussing politely with the dispatcher, she said he tried to call from in front of the house, rang the doorbell and then waited 20mins outside which is what they are supposed to do.

I politely explained that did not happen and that I would get a notification if my doorbell rang and that they did not wait 20mins as per the video on my doorbell camera, not even 10mins.

She then called me a liar, raised her voice at me and said he waited 20mins because they are monitored by GPS, I then offered to send her the video with proof and she said it was not true, that she did not care, that I was the one not there for the appt and that next appt was over one week out that I could be without A/C during some of record breaking heatwaves.

This was not the first experience like that with these people, when they originally installed the system and it stopped working because, unlike what they said, it was NOT compatible with my smart thermostat which I specifically told them it NEEDED TO BE when I signed the agreement and I have not had the energy savings from this unit I should nor the performance I requested and expected when I signed with them. They said I needed to purchase a different brand and inferior thermostat that was not compatible with my home network system.

They were great. Arrived when they said they would be here. Got my ducts all cleaned out before I had them install a new furnace/AC and thermostat. Everything looks very professional. Plus they were BY FAR the cheapest quote we got. Dave helped us get the ball rolling and was awesome. Would highly recommend.

Had a new furnace installed today the crew did a great job. Kept me updated on their progress and before leaving did a walk through of the work they performed.. overall good experience.. this is the second time I’ve purchased a furnace from them .. thanks 😊

Recently my air conditioning went out. Passive user. Called the people who installed my furnace. Came and diagnosed in short order. Come to find out it was a simple fix. I can always and will always trust that they will be upfront and honest and I will take there advice. Not like other contractors will say your ac is bad charge you and use unit on there next house. Trust is most important especially with there experience and expertise. Actually they also replaced furnace one winter when mine went out. Recommended to me to add some inlets and outlets and trusted there advice and had them done. House heats and cools just fine. Thank you. Appreciate your staff and the job they do.
Also remember when old furnace had to be replaced. Heat exchanger corroded out which is common on old furnaces. They have the expertise to know that ac and furnace need to communicate and they were able to locate a thermostat that would allow two different manufactured units to communicate and work properly. Thank you!

I had a great experience using Residential Heating and Air to install 2 mini split heatpumps at some apartment units I own. Chris came out to go over some options, gave me a quote on the spot and scheduled the install within a week. The install was on time and went smoothly. The installers worked out different options for locating the equipment that was both functional and aesthetically pleasing. I would use them again in a heartbeat.

Everything was dandy up until installment date. They left a box full of pipes, etc., had to clean up after the fact there was stuff all over the floor. There was a big piece of equipment from our old ac unit outside left behind. My gate was left opened, and my garage door too. The electrician was NOT professional, he put my children at risk by leaving the baby gate opened, when I had made it clear to the installment team that I am working from home, that if something is needed to communicate w/ me. Communication failed on their part. The installers left, I had no idea there we're 2 random men in my house, didn't know who they we're until I asked about the thermostat being installed upside down, that's when I found out it was the electrician/his colleague. The electrician was rude, by the time he was done his entire body was already outside the door tapping to leave, with that attitude of his, I had given up already trying to ask questions. Recently found out that this rebate for getting an efficiency furnace installed, was never processed (communication failure again). I called was told my name looked familiar and that she was sure it was done on their end, she was going to look into it and call me back the next business day. No call until I initiated to find out, that the status on my rebate was unknown. I get it, everything has a process, everything takes time, etc., asking for communication and updates is not that hard. This company should be ashamed about being affiliated w/ MERSC companies. A gift card was mailed to me after contacting the owner, but definitely doesn't justify how I was treated from the day of installation to finding out about my unprocessed rebate (after patiently waiting for the full 12 weeks). The rebate manager also wasn't pleasant to talk with, no empathy there (excuses was all I heard), my trust had already left the door from installation date, gave benefit of the doubt w/ waiting to see if the rebate was going to be done timely, NOPE! 8-12 weeks is turning to be another wait of 12 weeks and beyond. Anyone would be unhappy and frustrated w/ all the various of experience that I had to deal with. WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN! STAY AWAY! They do not deserve your money or time. Kudos to Anne, and Ceasar for displaying compassion/actually listening to a very frustrated customer. Bless your hearts!! I hope this place is at least treating you both fairly.

Chris and his team proved to be a great choice to install a new furnace/AC system in my home. They were a great group to deal with - upfront, honest, quality work, priced fairly, and responsive with follow up. I wouldn’t hesitate to choose them again. Quality outfit.