Gold Medal Service - Air Conditioning, Heating, Plumbing, & Electrical

The technician seemed efficient, professional and knowledgeable. But, he did work before telling me, which I was billed for and paid, even though I had only made an appt for an $89 consultation/evaluation. I told him multiple times that the system was not installed by GMS. I don't understand why he was under the impression that it was under warranty. It seems unfair to charge for work I did not approve or ask for.

Edit: The customer service reached out to me and actually listened to my concerns. They reimbursed me for the work that was done without my knowledge. I would consider using them again, granted there is better communication.

We had the pleasure of working with Luis at Gold Medal. Luis was very knowledgeable and personable. He only recommended what he felt was best for our home and got us the best price and warranty.

We will be working with Gold Medal again in the future, and when we do, I hope we have the chance to work with Luis again.

Michael has worked for us in different areas of our home, Hot water on demand install & adding new plumbing into our aged bathroom. He did an amazing, clean, professional job! Highly recommended.

Design Air did original install in 2021. Great job! Called into them in March or April to get a maintenance on the system and found out they were bought by Gold Medal. Gold Medal dispatcher said the earliest appt would be May 30th..TODAY. Gave them MY MOBILE LINE as ONLY number to use. Well they were supposed to be here btwn noon and 4pm and never showed. I Called them. They said the tech left a msg on a LAN line I no longer use stating they were overbooked and had to cancel. They want to reschedule, after waiting 2 months, for this SUNDAY!. I said "Need someone here within 48 hours or your fired bc I waited long enough for this appt, waited around all day today and it is going to be in the 90s later this week." Rep had to speak to supervisor....for 3 seconds. "Sorry, sir we will have to cancel your appt. Since we cannot have someone there within 48 hrs and you said you would fire us." I said, ok. You just lost a customer and advised the young man to go look online at reviews of your company. Horrible! You may want to look for another job.

Our technician Joseph was great! He was very helpful and knowledgeable he answered all the questions we had and did a fantastic job.

This company took over our local AC & Heating company, our unit are under warranty, otherwise we would never do business with Gold Medal Service. Every year since they took over, our units fail to work properly, AC ALWAYS stops working about a year after the maintanance, same for our heating they have failed to adequately repair them and the parts that were supposed to be ordered, never were.
This has been going on for 2 years. We never had this problem with the old company. This is so frustrating. I wouldn't recommend them to anyone.

Brand new hvac they installed broke …. Called them told me they don’t have the parts stuck waiting 4 days in 90 degree heat . Honestly could not care less about a customer after they have your money I’m sure the high reviews are from when they were a local company not what they are now …. Avoid this company if you can only plus is they do come out fast for the initial visit fast sooo good for emergencies but expect to payyyyy here is the job number 959127976

I had an excellent experience as I was able to schedule the work within couple of days. Fixed my broken garden hose pipe within an hour. The technician was very knowledgeable and courteous. He offered 3 years of Total Care membership, instead of charging for the repair work. I'd recommend them for any plumbing or electrical repair job.

I have worked in the past with gold medal. Great service however, this time a much bigger job, I switch from oil to gas system. They have left my old furnace in my lawn in front of my house. I called at least 4 times. Every single time I was told they will pick it up next day, even a manager contacted me. It has been a week now. Very dissapointed.

This company let me call my town and Con Edison to schedule all the appointments for something that I was not familiar with. In the end of over two months of making a lot of phone calls and emails, Con Edision wanted to talk to Gold Medal direct to set up an appointment for DE and RE service. I've asked Gold Medal several times for a help but they just forwarded my call to different departments and in the end, they said it was my job to schedule all that. I've hired this company for other projects and spent so much money for that. I'm very upset how they treated me this time. Bad Service with no responsibility.

Here is my comments on your response :
To be clear, when I talked to your dispatcher, I asked him to forward me to a manger to file my complaint. He said he couldn't do it because he was only a dispatcher and Gold Medal system doesn't allow him to transfer customer's call (or only my call) to any other managers. I was never informed that I could talk to the Customer Relations Manager.
I'll call you tomorrow. Contract#18687, Permit#22-461

1/10 I called Gold Medal. They let me place a ticket and asked me to wait again for 24 business hours until oen of their managers contact me. They asked me to call them and this is what I could hear. The guy on the phone confirmed again that under their policy, he couldn't share any manager's name, email or phone number. Wow. This is the worst service I've ever experienced.

1/13 10:35 pm They are still not calling me.
2/6 11:44 am I'm still calling them and still waiting for the Electrical manager to get back to me over a month. Feeling realy bad.