Alternative Aire Inc

I scheduled a routine maintenance for my HVAC system, and unfortunately an issue came up with my blower motor during the inspection. Even though my system had previously been installed by a different company, Curtis asked the office manager to see if a new one could be covered under warranty to save me some money. He came back out the very next day and installed a new motor at no cost to me. He was professional, honest and friendly, and he explained everything to me in detail. I really feel they went above and beyond what many companies would typically do, and I will be using Alternative Aire for my HVAC needs from this point on.

Everything about today's interaction with the team at Alternative Aire Inc was extraordinarily professional. The owner of my unit is a repeat customer of this company, and with the consistently high quality of service delivered, it's easy to see why. David (Dave) went above and beyond in answering today's call for help with the AC for my unit. At the end of his day, he was kind, courteous, extremely skilled and definitely went the extra mile to work through complicated roof access issues, efficiently diagnose the issue and perform the repair - all with a customer centric focus and can-do attitude. He's an enormous credit to Alternative Aire Inc, as are the two ladies in customer support I spoke with earlier today who helped ensure a timely appointment for this issue. Thank you to this team of employees who exemplify what it means to deliver a superior customer experience. We appreciate all of your hard work today, and every day - thank you!

We have been using Alternative Aire for years; before and after moving homes.. They have been dependable, fair, prompt and professional! Highly recommended.

Everyone I know who's used them has had a great experience here. I always recommend this crew. Good work, fair prices, and enjoyable to work with. What more could you ask for?

I am seldom so impressed by a business as I am with Alternative Aire. These folks are experts who really care intensely about getting things right and making sure the customer understands everything about their options. They took a lot of time to thoroughly answer my questions, scope out exact details of the house, and left me feeling confident I have exactly what I need. The new system was installed quickly, works great, and I know that if I have any issues they stand by their work and are easy to work with.

This company is a dream. Everything is automated and transparent (book appts online; receive text messages when the technician is on the way; receive invoice via email with summary of service and cost breakdown; and pay online too. I noticed my problem on a weekend (of course) and was happy to be able to start the appointment process Sunday afternoon. Had a confirmed appt time by noon on Monday for the following morning. The staff are efficient and professional. Today, Marlin explained the issue, answered all my extra questions, and fixed the unit very quickly. There’s no chasing after them to see when they’ll arrive or feeling like you’re not sure if you can trust the recommendation. This is my second or third time using this company, and I will continue to do so. The prices are completely reasonable, especially considering the excellent service.

Its honestly quiet a shame on how my customer service was handled today with the rep I spoke, especially with how highly rated their technicians are. It started off well & quickly took a dive when I began to ask her if either her or someone from technical support could answer my genuine concerns about my unit. I made it clear that I was unhappy with how she was speaking towards me & she did very little to turn the situation around nor do any better to address my concerns.

I spoke to another company right after with the same exact questions & they were able to answer my concerns with a more professional attitude.

Very glad I found Alternative Aire. They came out and got my old system running to get us heat. But we already knew our 20+ year old undersized system was on borrowed time. We ended up replacing the whole system. The quote we got was competitive but that wasn't why I went with them. One of the owners came out and basically gave me a primer on HVAC. Everything went better than expected and I'm using them for all of my future needs.

All of the technicians were professional, friendly and knowledgeable. Its been about 14 months since they replaced it and I have had no issues. I did sign up for a twice a year tune up and they came out on time and were great both times

Alternative Aire is my go to HVAC service provider. Scott and his entire crew are always professional, knowledgeable, and honest in how they treat their customers. Great service, quality equipment, and fair pricing.

These guys are awesome. Made a same-day appointment and they arrived ten minutes early. They diagnosed the problem in a very short period of time and talked me thru exactly what the issue was. In fact, the technician talked me thru maintenance I could be doing to prevent the same thing from happening again. They’ve gained my trust and we will continue to use them for both our home and rental property.