Air Majesty A/C & Heating

Air Majesty was professional, courteous, prompt, honest and fair from my initial conversation with Daniel until my last interactions with the installers. Daniel sought out discounts that we didn’t even know we were eligible for to assist with the cost and even handled registering the unit for us for warranty purposes. He made the entire process very easy and efficient. 5 stars all the way for Daniel and his entire team! Very pleased!

I was the first appointment of the day to have them replace my coil, fix the restriction and put new freon in. Appointment was from 8 to 12 and they got there at 11:50. Took an hour to pull everything out then used my plugs outside to chill in front of some fans and vibe i guess. Finally got to work by 1 and left at 2. Hour later it wasnt coming on at all. Called American Home Sheild and they told me theyd send them back out. Turns out its now completely broken and the outside unit needs to be replaced. 90° in my house and I'm going to be out $1700 to replace a new unit.

Booked an appointment from 9am-12noon someone how changed my appointment from 10am-2pm the day before and it’s 2:30pm and tech still hasn’t showed. I called the office and apparently they changed the time again without my knowledge from 10am-3pm. At this point I think it’s impossible to find an AC company that understand punctuality or at the least communication. Will not be using the company again.

Jim was a savior when the AC went out. He was very thorough in his diagnostic and gave us multiple options. He explained everything in the best way for us to understand. Went with a new unit for energy efficiency and better cooling on the house (old AC was very outdated). After we got financing set up, he got to work. He had 3 guys come out the next day. Lead tech was Jason. Jason and his crew got everything completed same day! Highly recommend Air Majesty for any of your AC/Heating needs!

Great company! Extremely reliable and know exactly what they are doing! They inspected our unit carefully before replacing our unit. They showed us and explain the issue and the process step by step. They took their time with the installation. They were on time & also followed up. Our tech Asiano also had great customer service! Extremely knowledgeable and friendly! I would use any other company after my experience with them!

My A/C was not cooling and Air Majesty was assigned by American Home Shield to do a service call. The technician from Air Majesty quickly found that some caps were loose, which caused leakage of Freon from the system. He loaded 4 lbs of Freon and brought the system back to full operation and it has performed well since.
The technician was curious how the caps had become loosened.
I didn't remember until later that I had a routine service call to install a thermostat which could be accessed remotely by another company. While one technician worked on the thermostat, another technician did some work outside. The technician reported that I was 1 lb low on Freon and the other technician recommended a total system change out. He gave me a quote. I have a feeling that I was being set up and they may have loosened the caps. Of course, there was no way to prove this.
I have great confidence in Air Majesty, but am not assured that
American Home Shield would send them for future calls. For work not covered by American Home Shield, I would certainly look to9 Air Majesty.

Great knowledge, quality, and professionalism. Replaced my HVAC unit and it was replaced in a few hours. Made minimum noise in townhome without disturbing me or neighbors. Cleaned up and took all trash and materials with them. Felt that I got a fair price and good quality. Would buy again.

Air Majesty replaced my whole system, after they came out for just a repair. They were honest with me - which is not always the case, with other companies. We needed a new system and Daniel sent Mario and his crew to install it. Wow! What a great group of gentlemen. They were professional, kind, took the time to explain what I needed to know and got everything done in a prompt manner. Within 24 hours, I went from no A/C or heat to an entirely new system. From start to finish - a great, honest, hard working group! I hear of others having a difficult time with A/C repair. I would recommend dealing with these gentlemen with any future needs. Got a bid on Thursday and compaired repair or replace at about 5:00 decided to replace, by 5:00 on Friday had a whole new system, done professionally, with great respect for my home (they even put stuff over my carpet to avoid getting it dirty), and people who were willing to take the time to explain everything! Thank you!!! (Daniel, Mario - and yes, even Marco ;)

Technician came out to look at my unit as part of my warranty and provided a report that caused the warranty company to deny the claim of the repair to pitch me a more costly replacement job. Had another company come out and what the Air Majesty technician said was wrong was completely incorrect. He did not do a good job of evaluating the issue because he was just trying to sell a new unit. Do not use this company.

AHS sent them to fix a 2.5 ton AC unit that cools the second floor (under 1200 sq ft). The technician who visited was courteous and professional. After spending about 15 minutes on diagnosis, he determined that the AC was not cooling due to an evaporator leak, informed me about it and that he would file the claim with AHS, and left. Nothing happened for about a week, so I reached out to AHS and they said they haven't received any paperwork, so I reached out to Air Majesty. They filed the paperwork and within a few minutes AHS came back saying that the leak is not covered because Air Majesty said the cause of evaporator failure is the AC unit is undersized and I will have an $8000 out-of-pocket cost. I made several attempts to reach out to Air Majesty (both phone and email) but did not receive any explanation about how they determined the AC was undersized for the area it is supposed to be cooling. Finally asked AHS for a second opinion, so they sent another company, who also said the evaporator was leaking (that's it) and AHS agreed to cover the full cost.