Colonial Home Services Electrical Plumbing Heating and AC

*With updates*

The customer service starting with the desk assistant who answered my call was amazing. She explained everything that I should be expecting when getting my quote and again when getting a new tankless water heater installed...

After 2 days of work the first week of February, I have had to call them back 3 times! The first call was because they left multiple pipes leaking

3/27 The second was because the hydronic baseboards were not heating the house properly. My house has 2 zones for hydronic heating, and due to removing one pump from the system (that was supposedly supplemented by the pump in the tankless water heater), only one zone worked. Their solution was to remove a flow control valve from the system and call it good because it solved the problem.

4/5 Today (when OG posted) 58 days after intallation, our expansion tank fell off the wall (see pictures). Pvc bent, expansion on the wall, and a pressurized system waiting to fail at any moment. Luckily, my husband was home to hear it fall because otherwise, who knows how long it would be sitting there in shambles. What was the issue this time? All 4 screws had only 3 threads in contact with the studs they were mounted to. Josh, who came out today (and has been working this the whole time), said that they don't have a screw greater than 2" on the truck. At this point, I called the service center and told them they needed to send the inspector to check on their work.

4/7 The owner (Glen) called me to schedule an appointment with him and the inspector.

4/8 The permit was pulled. This is 61 days AFTER work had begun!!

4/10 The inspector and the owner enter and leave the house in less than 10 minutes. The inspector didn't take any pictures or notes.

4/11 Inspection fails

4/26 I allow them to come back (as long as Josh was not the one to continue working on my system) and attempt to fix their issues. At this time, they sent an HVAC guy (?) to fix their inspection issues. I asked a few questions, to which the HVAC guy called Glen/the boss to get me an answer (since he's not a plumber). After about the 3rd question, someone told the HVAC guy to tell me to send them an email with a list of all the things that need to be fixed.

After being told to give them a list of things that need to be fixed; I have since contacted a lawyer (5/1), given them a demand letter (5/5) along with a quote from another company for the cost to fix their work, and recieved a check (5/9) to get my system fixed once and for all.

This has been an absolutely crazy and ridiculous ride! I am glad that it is finally coming to an end.

I was able to get an appointment with a plumber immediately upon calling Colonial Home Services. Josh B. arrived at the time scheduled and we went through what I needed with my Kitchen and bathroom plumbing. I asked him to replace both the kitchen and bathroom faucets, as both faucets had poor performance issues. I asked that he go purchase whatever needed replacing and to also clean out the bathroom drain. He returned from purchasing the new faucets (I LOVE what he bought), installed them and thoroughly cleaned the sink drain in the bathroom. Excellent performance, yet again, by Colonial Home Services. I feel they are a little pricey - BUT, it is worth every penny spent to have the quick response, the quality service and professional people making the repairs on my home. I have now used them three times and I will be using them again.

I have used this company for a few years now and every time we needed them, they were the best. The professionalism and cleanliness, along with being the most knowledgeable regarding my issues is stellar. I highly recommend this company. You’re wasting your money if you use a different company. I can’t thank them enough for their hard work.

Called and tried to get some one out for an emergency service that I needed. They were responsive but told me they can come out on Thursday. How they have a schedule planned out for emergencies….I don’t know. It was also after hours so for no one to be able to come out until Thursday is ridiculous.

Colonial installed a mini split system for our porch conditioning the space for year round use and when our twenty plus year old heat pump died they replaced it quickly and efficiently. Colonial did a great job at a fair price.

Fast efficient, professional and affordable. Highly recommend fir any and all home repairs…Colleen Martin. Extremely fast response time, very polite and friendly representatives of this company, whom I trusted wholeheartedly at my home, cannot thank you enough…..C

I've used Colonial Home Services several times now since I purchased this old fixer upper 3 years ago. The service has always been professional, but today I had an amazing experience with Dom. He showed up on time, and was ready to go. He repaired a light fixture (there had been a leak), and then installed some new ethernet cable so I don't have to rely on wireless at the back of the house.

This old house gave Dom a run for his money with all the problems it presented, but Dom took it in stride and remained professional! Thank you Dom and Colonial Home Services!

Brian and his crew came out to the house looked over my current hvac system and then provided me with several quality options and a great finance plan to make it extra affordable for me . They were in and out on time and couldn’t ask for a better job or company to work with . Thanks guys

Dom was awesome, he thoroughly inspected the home and the list of repairs I needed. He provided a few suggestions in terms of updates since my home is fairly old, but didn’t pressure me, which I appreciated. He completed everything within two hours and everything looks great! Would highly recommend!

The guy was very polite and did a wonderful job. He installed light fixtures on my porch and they work great! I’ve used this company twice and they’re one of the best. Definitely will call them again if I need more repairs done in the future. 10/10