Robbins Heating & Air Conditioning

We have been using Robbins for a cpl of years now. They kept a swamp cooler unit running that was probably the original unit to the home. And replaced it today, after squeezing us in and not making us wait weeks. We were spoken to respectfully and given options for various budgets by Richard. Richard went above and beyond to work us into his schedule and even met with us later to solidify the details. Our furnace also is original and needs replacing for efficiency reasons. —Never— do I feel pressured, I am only ever provided with helpful info and their help to keep us running.
Brenda is always the poor lady that gets stuck with me on the phone in my moments of panic. She got us on schedule when we were due to have people in our home for graduation. And she knows what our schedule is so they can best service us when we need it and is best for us. Probably the best customer service phone person I have spoken to since I have lived in New Mexico.
I have had a cpl of the guys at our home for swamp cooler and furnace starts and stops. Sorry guys I don’t remember all your names. But they are always polite respectful and clean. They talk to me so -I- can understand what is happening and what the options are. They also are very understanding and tolerant of barking dogs and curious kitties who try to inspect their tools. 😊
Dee and Thijs were my techs today. And both were well spoken and polite. And fast!!!! They took the time at every point to make sure I knew what was happening.
This is a business to be proud of with great employees. And I would recommend them to anyone who asks me.

My A/C quit working yesterday. I called Robbins first thing this morning and they sent Mike out before noon! After inspecting the outside unit, he brought the part inside to show us what was causing our unit to not work correctly and told us what it would cost to replace it before doing the work. 15 minutes later my A/C was fixed! Robbins Heating & Air Conditioning are honest, fast, dependable and their employees are courteous, friendly, knowledgeable and A'+ competent! Even my pit bull approved of their technician lol. I highly recommend them for your HVAC repair needs. THANK YOU!!!

The initial appointment we were quoted as having the installation of an air conditioner at 6-8 hours. The technician, Don, spent 3 days installing the unit. After the air conditioning unit was installed, it failed the county inspection, requiring them to send out another technician to fix the problems.

The technician that installed the unit, Don, ensured us that, after two days of installation, the unit was complete and operating perfectly. Three days later, the technician returned unexpectedly and unscheduled to install a vent to the unit. This vent ensures that harmful chemicals are exited outside of the home. These harmful chemicals were not properly vented for over three days.

I spoke to the supervisor of the technician, Steve, and he ensured me that the unit was properly installed and that the technician, Don, would not have to return. This was was not true, as Don then returned to my home to install the vent.

During the installation, the technician, Don, used profanities in front of my children and broke the trim around the crawl space for my attic and did not inform me of the broken trim or try to remedy it.

I absolutely believe that there is no oversight or management of any kind for this company. The actions of the technician Don, and his supervisor, Steve, show a complete lack of professionalism. I will definitely inform my neighbors and friends of the horrible service that this company provides and will advise them to choose a different company.

I've had a very good experience with Robbins for the last 10 years. They installed a new furnace and AC for me in another house, repaired the furnace at my current house and maintained my heating and cooling systems annually. Their service people are always on time, polite and do a thorough job. The same can be said of Kenny who was at my house yesterday to service my AC.

Troubleshooting our HVAC system (installed by Robbins 16 years ago). We are so happy we went with Robbins!

Thank you to Robbins heating & air for always being prompt and trustworthy. We have used them for at least 5 years now and have never had one problem. They have always serviced & repaired our furnace & A/C unit in a timely fashion and given us all options related to repair. God bless you! Thanks Frank.

Our initial experience with Robbins Heating & Air was relatively positive. Two days before a huge snowstorm was forecast, we woke up to a 54 degree house, our furnace and water heater having both broken overnight. We called Robbins initially to see if they could fix them, but knowing that they would both most likely need to be replaced. On the one hand, they sent a salesman, not a technician, judging by how he acted. He said they really needed to be replaced, but couldn't tell us at all WHY they had failed. He immediately pulled out brochures and sales pitches and sold us both a new water heater and furnace. On the other hand, they were able to do a rush job and get both our furnace and water heater installed within 24 hours, which was amazing since the day after they installed them we were dealing with below zero temperatures. The workmen seemed professional and knowledgeable and there were no extra charges or hidden fees.

However, 2 months later we found the water heater was leaking. We called Robbins to come and see what was wrong. The technician determined that it totally wasn't their fault: there was an issue with a water pressure regulator and that was causing the issue. He explained that Robbins did not replace this kind of thing, and there was nothing he could do. And when asked, he said that Robbins does not bother to check whether the water pressure is correct when installing new water heaters. And then he charged us $70 for the privilege of him coming over to tell us he can't do anything and it totally wasn't their fault.

In all, if you've done a ton of research and are replacing a water heater or furnace on your own time, these guys might be ok, but be prepared for a lengthy sales pitch with multiple attempt to up-sell random accessories. If it's an emergency, they might be able to get things installed fast, but they won't care about what might have caused the initial failure and certainly won't do anything to try and make sure your new crazy expensive heater won't fail again within a few weeks. And if you call them to look at a problem later, fully expect them to do nothing and charge you for it--and don't expect them to tell you this either. We called them about the issue and the response was essentially, sure, we'll come take a look. No mention of how much this would cost, implied since they installed the water heater they could diagnose issues. It wasn't until he decided that there was nothing he could do that he mentioned, oh yeah, it'll be $70 just for having someone come out.

On December 5, 2019 we called Robbins Heating & Air Conditioning to service our furnace due to it not responding to our programmed thermostat temperature. They cleaned the flame sensor for a charge of $89.00. February 13, 2020 Robbins Heating & Air Conditioning came out AGAIN due to the furnace/thermostat not maintaining the programmed temperature. Essentially the same problem we had on 5 December 2019. They said the thermostat was not wired to the furnace, only running on the thermostat battery, and they would be happy to fix the problem for $150. A 5 minute fix BTW. The impression we got was they were looking for a reason to charge extra for the trip out to our home. It was validated when we were told by Honeywell that our thermostat was already wired for power via our electric utility company, and the batteries were only a backup. Basically, the only wire that they connected was the blue wire and cleaned up the other color wires, all other wires were already connected. As a result, it was essentially a lie that the furnace was running on the other wires and not just thermostat battery. Robbins Heating & Air Conditioning told us there would be no diagnostic charge for the February visit, since they were coming out again regarding the same problem we had in December. However, we were charged $149.99 minus $50.00 coupon to equal $99.99 to connect the blue wire on the thermostat and check the furnace operation. A blatant overcharge. Besides, they found nothing wrong with the furnace. In fact, they said if the problem continued, it was a bad thermostat. Needless to say we continued having the problem after a couple of weeks with the thermostat not maintaining the programmed temperature. Therefore, at their recommendation, we changed the thermostat and it did NOT fix the problem. Our recommendation to all future customers is to NOT use Robbins Heating & Conditioning. Even when we left a message for the owner to contact us regarding this situation on March 2 we received no phone call back. As a result, we left a message for the owner to contact us AGAIN on March 6. Steve, one of the owners, called us back on March 6. We explained the situation and said we should not still be having the problem after we replaced the thermostat per their technician. We felt like they took advantage of us with the visit on February 13 and still never fixed the problem. We asked to be reimbursed the charge from December and February. Steve said they couldn't reimburse the December bill, since it was after the 30 day warranty period (all they did was cleaned the flame sensor). He also said he couldn't reimburse the February bill since they had to charge the diagnostic charge of $75.00 and they could only reimburse us $25.00. We explained there was to be no diagnostic charge of $75.00. The only line item on the bill was to rewire the thermostat and check the furnace operation, nothing about a diagnostic charge.

As a result, we called another company that actually fixed the problem, which was a bad flame sensor and was even cheaper. The furnace and thermostat have been working properly after a different company came out and fixed the actual problem. A problem that Robbins Heating & Air Conditioning couldn't fix since December 2019 but were happy to keep charging us for "potential" solutions.
Robbins Heating & Air Conditioning provides extremely poor customer service. The owner never called us back until we left two messages. They lied to us about the thermostat being the problem (or were incompetent), charged us for a diagnostic check in February when it wasn't warranted, and never permanently fixing the problem. Consequently, we will NEVER use this company again or refer them to anyone. We hope others will learn from our personal experience and go elsewhere.

BOTTOM LINE: DO NOT EVER USE THIS COMPANY AS THEY LIE AND RIP PEOPLE OFF!

2nd time I have used Robbins and they are one of the top heating and air companies. I called at 0730 when my heater wasn't working and they sent a technician out at 0800. Fair, accurate and honest. Thank you and I will be using your company in the future.

I have used Robbins for several years and have never been disappointed and have referred them to others. Workers are professional and do not try to over-sell me on additional needs. Have a 25 year old furnace that I have them clean and check annually which has served me well. Highly recommend.