Basset Heating, Plumbing & Air Conditioning, Inc.

The service was great and tech was polite 5 stars for him
When I called, I was told it would be $89 for a clean out and plus fees for anything they need to fix, I did ask questions about the plus fees, to make sure I understood.
Unfortunately they were not honest up front and they charged $89 diagnostic fee and $177 per hour is the plus fee
If I was told this up front I would of called a couple more places.

This company is my go-to for A/C maintenance. Their techs are always thorough and reliable. I appreciate their attention to detail and their affordable pricing.

I have used Basset Heating for several different projects and pretty much everything from plumbing to HVAC to electrical for my personal and rentals properties for more than 10 years and have always had excellent service and all the employees have always been over the top

This time I needed a furnace and a/c replaced in a rental house and Tristan was sent out to complete the work. He is young and I wondered if he was going to be capable of this difficult job, because it wasn’t an ordinary install. But in the end, I couldn’t be more impressed with his workmanship and his personality If I could, I would rate Tristan more than a 10.

Before I sold my business and retired a couple months ago, as a business owner in the construction industry for 37 years, I would have treasured having a younger man of his generation, with the work ethics, professionalism, knowledge in his industry and the customer service attitude that he has.

My replacement new furnace was to be installed in a VERY tight crawl space and very difficult to get to. He told me it was going to be no problem, that he understood and would guarantee my tenant would have heat by the end of the day.

He wasted no time getting to work and got the VERY OLD furnace out in no time at all, having to take it apart in more than a dozen pieces and got the new one back down in the tight hole and started to fabricate new duct work with persision. Even though they had to work later than expected, he definitely had the new furnace installed and heat on before sundown and not once did he slow down or complain and never any negative words about the difficult working conditions and I was there all day. He was also very informative and willing to explain what and why he was doing things, but never stopped working while explaining. and treated his helper very cordial and positive. And let me just say he didn’t act that way to try to impress me, because I wasn’t totally by his side all day, but I was able to observe him and hear him when he did not know I was around and his professionalism and congenial attitude never changed.
Such a treat to see nowadays.

I also got to observe him with helping and training a newer employee (his helper)and how he professionally would explain to him how to do things the right way and have the Persision to detail to do the job right, and how shortcuts never work.

He demonstrated the knowledge and expertise of someone that has been doing this type of work for decades but yet he is still so young.

Awesome person and great employee for the company.

Fantastic company to deal with. Came and fixed an issue. Same day. That Gold Rush plumbing couldn’t fix in multiple trips. 10/10 recommend. James specifically was the tech. And Andrea from the office FANTASTIC

We hired Basset to install an air purifier and whole house humidifier. They were very professional, helpful and affordable as well. Would definitely recommend!

Everyone was so friendly, from the young lady I spoke with on the phone, Tristan who came out to inspect, Christian and Brad who installed, and the other gentleman that came out to test the furnace. They were all professional, friendly, and got the installation completed quicker than anticipated. I also like they are a local company. Very happy customers - 5 stars!

I have been using Basset Heating & Air for years to service my HVAC system. After 21 years of use, my water heater went out yesterday. Eric came by later in the day to assess the issue. And of course I needed a new water heater. Eric showed me 3 different options (models) to purchase from. BH scheduled the install for the next morning. Kevin did the installation. He was very professional and knowledgeable and did a clean installation. He reviewed the entire system with me and walked me through making adjustments to the water temperature, water shutoff and restarting the pilot light. I even asked a few questions about our heating system he was able to answer! Both Eric and Kevin made the selection and installation of my new water heater stress free! Their texting/appointment system is great too. Keeping you informed from start to finish about your scheduled appointments.

Great experience with your company. Christian was honest and I felt very comfortable with him from the start of our conversation. He was knowledgeable of your services. He was very willing to get the service done as soon as possible. I really appreciated that. Tristan was very knowledgeable and professional. He knew what needed to be done and showed me all the issues with the existing system. Initially I was only going to replace the furnace but with the major issues with the coil and condenser ended up replacing both. Chris who accompanied Tristan was a hard worker and worked right along with Tristan. I know he was doing a lot of the grunt work. They worked very well together and both were very pleasant to have in my home. They were very respectful. Your company receives high marks from me. This was a major expense for me and these men made it a little easier. Thank you for sending your BEST!

Sooo glad I took the day off to get a "free quote" for my 40 gallon Water Heater replacement. They never showed up. Funny too, because they sent me Text AND Email reminders about our appointment. I waited past the 3 hour window they gave me, then never heard from them again. Time wasted. Money wasted. Will never give them the time of day after this... if you dont have respect for MY time, then you don't deserve my time or money. Luckily I found another company for $1500 to replace my water heater... do your resarch ...

The Basset team recently installed a new AC unit on our house and we are extremely happy with the outcome! Christian came out first to give us an estimate and we were impressed with his knowledge and professionalism. We decided to go ahead and schedule the job and Basset had a team out the next day for the install!

Tristan and Jordan did the entire install the next day. They were extremely professional, knowledgeable and friendly. We were impressed with how much work they got done that day.

The next business day the subcontracted electricians came out to wire everything up and Eric, from Basset, started up the AC unit. The day after, Lorenzo and Jordan from Basset came by to square everything up and ensure it was all working properly. I am currently writing this review in a nice cool house.

Basset was affordable, professional, timely and the staff were all friendly. We are impressed that it took only 3 business days to go from the estimate to a working AC system! We would definitely recommend them to others.