Airtron Heating & Air Conditioning

Our technician Christopher Thomas was exceptional! He noticed our UV system was out. Said there had been issues with the ballast on the unit we had. Replaced it with newer Honeywell unit of better quality under the warranty. Found another issue with the capacitor showing signs of failure. Replaced under warranty as well. Very satisfied.

These guys are horrible. This morning one of their trucks was parked illegally in Grammercy West in on an ally way. Not only does the community impose a $500 fine for this but he was blocking my wife from leaving the house. She asked him to move and he got out to argue with her. He was aggressive, inappropriate and made my wife cry for fear. When men are abusive to women in this manner, especially when they are in the wrong, god knows how they act with women in their personal live. Nonetheless, no woman or man who has a woman in his life should ever use this company. They need to be shut down for lack of business.

I am not even going to mention the poor service when we called them out. Horrible design, top floor stays warm and bottom is freezing. They got problems.

Throughout the entire service appointment, Patea S. displayed the utmost professionalism, expertise, and sincere dedication to ensuring customer satisfaction. Patea was unfailingly courteous and respectful and never attempted to push me into unnecessary repairs or services.

He took great care to treat both my home and myself with the highest level of consideration, wearing protective shoe covers and tidying up after completing the job. His approachable personality and willingness to address my inquiries made the experience pleasant and professional. Thanks to his diligent repairs, my system operates smoothly and efficiently.

Overall, I can confidently say that Airtron has recently exceeded my expectations in every aspect. Their maintenance plans are definitely worth the investment. Many thanks to Mary and Patea for your exceptional customer service!

Our service technician Chris was great. He had some valuable tips, and replaced a $350 part at no charge, as part of our service contract. He showed us why it really is worthwhile to have this kind of coverage. We were seriously considering dropping the coverage, but would not do so now. I recommend this package, and this service, and this company, to everyone.

The Rep, Chris was very nice, professional and knowledgeable. He took time to explain the different types of air filters& the best one for my furnace. He did our regular maintenance for the furnace and heat pump.

Charles was here for quite awhile working to make sure our system was all working correctly. He was very professional & his attention to detail was appreciated. Best technician Airtron has ever sent here.

LT the technician was punctual explained everything to me where I could understand. Was through and polite, deserves a raise! Also Kim costumer support was amazing understood my needs and got it done ! Both LT and Kim have great attention to detail and because of them I would recommend Airtron!

Zachary Ulz was very professional and polite. He advised me on what he did and made sure that I understood what he was telling me. He completed the maintenance tasks in a timely matter and made sure that he cleaned up everything in the work area. He should be given a raise as he has serviced our equipment twice and was very good both times. Completely satisfied!

My experience with Airtron has always been exceptional, from the first quote for whole house replacement, to the annual service, they have been on-time, professional, and provide exceptional service.

We got a brand new AC unit installed from Airtron in 2020. As of today, our compressor has already failed. We had another company come out to diagnose the issue and they said it had to have been defective upon install for the compressor to have already gone out. We received a quote from said company to replace the compressor, but wanted a second opinion from Airtron, given that they sold and installed a "faulty" unit. They refused to give us a free second opinion and said they would only give us an estimate for $119 - even though we already know the issue. A different company is coming out to give us a free second opinion tomorrow even though we have never used their services in the past. I would definitely not recommend Airtron - not only do they deliver poor quality, but they don't seem to have good service either.