128 Plumbing, Heating, Cooling & Electric

I needed a replacement of my old heat pump, and asked 128 for a quote. Darren was the rep that came and assessed the installation. He is very knowledgeable and answered the questions I had, and provided me with several options that fit my need and budget. He connected me with Sandy who helped with any application regarding financing and rebates very speedily. As soon as I got the financing, Jen was able to schedule the installation for me the next day! On the day of installation, Ron and Raphael and other crew members showed up right on time (like by the minute). They were very courteous, and made sure that I understood what they were going to do and made known the progress they were making. They were able to finish the installation in 2 days, and they even installed a pump system to make sure that the condensate from the air handler got drained outside, and installed some padding between the air handler and the ground to minimize vibration. They were very meticulous and I can see that their work is of high quality. I cannot recommend th

I would highly recommend 128 PHCE to anyone looking for ductless air conditioning installation. The front office staff was diligent and responsive, helping to complete all mass save paperwork.

Secondly, the service techs, Paul and Mike, as well as electrician Cash were top notch. On time every day, extremely knowledgeable, and patient with my questions. They even finished the job early. They were the most professional service I have used for any work I have had done on my house.

Extremely impressed and will be a lifelong customer.

The team at 128 Plumbing was right on time and worked very efficiently! They were extremely communicative and kept us up-to-date on the work being performed throughout the day. They were so efficient that they did a two day project in one day which was very helpful! After the installation was complete, the team walked me through the work that was done and helped me set up the thermostat. Everything was very clearly articulated. I highly recommend this group as they are efficient and very professional. Great job!!!

We had a great experience with 128 Plumbing. They replaced our 40y boiler with a combination style unit. The company was very professional and they came recommended to us so we gave them a try. The installers were prompt and friendly. They kept a clean work environment and took care to limit the amount of time without heat. That was greatly appreciated with two kids in the middle of winter. The process was incredibly smooth, and the inspector seemed to love the work they did. The lack of headaches and speed of the installation made us very happy customers. The unit they installed looks amazing which is weird to say about a boiler. You can tell a lot of thought has been put into their solution. A week out everything is running smoothly.

I want highly recommend Jorge B. From 128. First of all he arrived on the scheduled time which showed me how serious they take their costumers. Jorge started by explaining what the heating system will include along with the estimated time line, he explained every step he was doing. He is very professional and very nice person that knows what he is doing. The service was done in the estimated time line and the all the work zone kept neat after he concluded his service. I really appreciate people like Jorge and I hope he is recognized by his managers for his work. Keep having people like Jorge in your company!

128 Plumbing reminded me that I was due for my yearly maintenance. They were very accommodating when setting up my appointment around my work schedule. My technician Jose was extremely knowledgeable and explained every step of what he would be doing to all of my units. He even reset all of my date/times on every remote! The invoice that was emailed was detailed and included pictures. Thank you Jose and 128 Plumbing!

I had two different issues that came up this month, that needed service. Kenny came for the plumbing problem and Craig came for the heating problem. I can always depend on 128 to show up when needed, and on time. They always have exceptionally competent, professional, and courteous plumbers. I am always confident that the job will be done correctly and promptly. I've used them for several years and have never been disappointed. I signed up for their service plan, which provides that extra peace of mind. Gone are the days of not knowing who will show up at your door. I have always been very satisfied with 128.

We have been impressed at every step from the first meeting to discuss pricing/options, to the professional installation, to the assistance getting a rebate with Mass Save. The installers, Wayne and Ari, were thoughtful and thorough explaining every step in the process to us. They recognized this was a big purchase and wanted us to be happy with every decision. They also were very respectful of our old home, making decisions to keep the character of the home and maintain the aesthetics.

I recently had my oil burner serviced by 128 Plumbing and Heating. The technician, Jorge, was extremely professional and very knowledgeable.He explained each step of the process while performing the maintenance.He is a fine young man in addition to being an asset to the company. My brother had a gas furnace installed at his house recently by 128 Plumbing and he was very impressed with the installation as well as the people he spoke with at the company. He recommended the company to me and I am glad he did. Would not hesitate to recommend this company to anyone.

Highly recommend the 128 team. From beginning to end their service was unparalleled. The sales team was incredibly helpful and responsive and the installers were courteous, upbeat and did a fantastic job. Wayne and Ari are excellent at what they do and made the process enjoyable. Great experience!