128 Plumbing, Heating, Cooling & Electric

I originally hired 128 PHC&E to maintain our forced hot air/cooling system and hot water heater. Based on this experience, I hired 128 to install a tankless hot water system using a HEAT Loan. Because of the trust I now have in the company I recently hired 128 PHC&E to install all of the plumbing, Heating/Cooling, and Electrical work in a ~1,000sf basement build-out for an in-law apartment for my parents. I was very worried about hiring multiple contractors for a project on a tight timeline realizing that different contractors would lead to finger-pointing and delays. When I called 128 for estimates my first observation was that the plumbers, the HVAC techs, and the electricians were a team - they started coordinating their work to build an estimate together standing in my basement. I knew coordination among the trades was not going to be a problem. There was an obvious team mentality on display here that gave me comfort.

Regardless of the trade, the 128 staff showed up, knocked out their work, made sure my wife and I were happy, and moved on. My wife described the 128 team as "Ninjas" who did their work and left no trace that they were here other than the new system they left behind! "The Ninja's were here today," was her normal text to me whenever 128 was at our home.

Over the course of our months-long project I came to know and rely on key staff. Leslie was my go-to coordinator for all of the work. We talked, we emailed, we texted and I came to rely on her responsiveness and reliability. One-stop shopping. Chandler was our plumber and extremely easy to work with on complicated matters like a new full bath and kitchen. Morgan and Ray worked with me on the heating/cooling system and were very accommodating. They worked hard to explain options and install a system that was going to meet my parent's needs. Chris and Eddie worked with me on all of the electrical and they seemed to find a solution for all of our big challenges with a "no problem" shrug. I'm forgetting the names of the various apprentices who helped but to a person they were polite, professional, accommodating, and extremely knowledgeable. During the heating installation, Ray was proud to tell me and my brother that one of the young men helping him had just been promoted and would run his own projects - team.

I've learned that it's true - you get what you pay for. Me and my family didn't just buy systems from 128 PHC&E, we bought piece of mind knowing that these systems are high quality, installed by an incredible team of skilled technicians, and will be well maintained. When I call 128 PHC&E they answer the phone and respond. None of the, "I'll try to get someone over there next week" or, "let me call you back" that I've heard from others.

If you are looking for a team of tradespeople supported by a management and leadership team who have built an organization who cares about the customer and their employees, 128 PHC&E is worth the investment.

Ron and the guys arrived on time, were super friendly, explained everything they were doing, and did a fantastic job installing our new gas heating system. They also cleaned up everything behind them and left the basement as it was before and handled the MassSave rebate for us. I would highly recommend 128 Plumbing, Heating.

James, Winchester

Ron and his team installed a new heat pump at our house. They were on time, friendly, and very knowledgeable. They were a pleasure to work with and we're planning on using 128 for all our future plumbing, heating, cooling, and electric needs.

The 128 team was absolutely amazing! They were so respectful, clean, professional and considerate when they were installing and replacing my furnace and AC condenser. Cannot say enough great things about them.

128 is always reliable, on time and professional. Have used them for several different services over the years and am never disappointed. Easy, painless experience from the first call to the completion of the project. Would highly recommend!

Excellent professional service. Completed an oil to gas conversion for us. Hardworking and helpful. A special thanks to Matt, who came out two nights in a row, including a Friday night, to make sure that we had heat for the weekend. Went way beyond what could be expected.

Jose can to perform routine maintenance on our A/C and he called before arriving, was prompt, professional and friendly. He communicated what he was going to do and also reported back when he was done with his findings. Very efficient and would absolutely recommend.

128 is one of the most professional companies I have come across. The whole installation crew was awesome and knew what they were doing. My project had a change in scope last minute (change in ducting) but they handled it well and were able to still finish in time. Special mention to Ron (installation lead), Miguel (Ron’s partner in crime), and the 2-3 electricians (sorry - forgot the names) who made sure that I am happy and satisfied with everything and decisions being made during the installation. e.g., position of inside/outside unit, piping, wiring, thermostat install, and many more small items. I would highly recommend 128 for anyone’s HVAC needs, and if Ron and Miguel show up for installation…. You are lucky!! 😊

I’ve used 128 PHCE on several occasions now, all have been highly professional. Today we had maintenance done on 3 AC units and a central boiler. Jorge was right on time, super professional, very thorough, and incredibly polite. Will definitely be requesting him for our next maintenance call.

The crew of 4-5 professionals where at our house for four days installing a very complex HVAC system, including a wireless system for determining best heating system to use with outside temperature input probe. The computer would determine, if due to the outside temperature the oil fired FHW system or the Mitsubishi ductless system was most efficient. This involves a lot more work and knowledge to put this all into working order. This crew from 128 Plumbing knew their stuff for sure as it was all done in less than four full days and done very neatly, clean, and they where always very considerate and professional.
I have recommended them to two other families of which both are going to have them install their systems as well.