American Air Heating Cooling Electric & Plumbing

At our house until 1 am ensuring that we have heat before the biggest storm in years. Called us back immediately, communicated efficiently. Young man who came was lovely and very helpful

Shawn did a wonderful job. He fixed our toliet flange and hooked up our front hose line. He did a perfect job. Anything else we need done Shawn will take care of it for us. He is terrific and is a asset to the company.

ZERO COMMUNICATION IN THIS COMPANY... Inducer motor completely disintegrated on Sunday morning at 6 am, called there 'emergency' service and get a call from a service tech. Described the issues and sent pictures with model and serial numbers. Tech said he would leave a message for the parts company so installation could happen the next Monday at a reasonable time. Meanwhile with no furnace and only a gas fireplace, the temp in the house dropped to 55 degrees overnight thinking American Air call first thing in the morning to estimate a timeline for the repairs. Never assume anything with this company, I texted the Tech at 8 am and with no response I called American Air to follow-up on the info I gave them Sunday. Nobody had any idea who I was or what my issue was with the furnace. They said they would dispatch another Tech between 3:30 pm to 7:30 pm to get information on the part numbers needed to repair the furnace. This is completely unacceptable... wait an entire 24 hours MORE to complete an 'Emergency' service call. While I understand parts are limited on the weekend, especially on Sunday, this company displayed NO urgency or willingness to retake the furnace information and solve the problem. I stopped at West Jefferson Heating and Cooling, gave them the part numbers and they called the parts into will-call at a local wholesaler and I picked it up and installed the new inducer. Willing to pay American Air for parts & labor, even pay after hours fee, and all I get is excuses. I've used this company in the past and will not use this company at my residence or any of the three commercial buildings I own.

James did a great job fixing my furnace, new furnace just needed to make a few adjustments and I was so happy with the results

All staff members (Savanna, Office & Matt, Technician) were professional, courteous, and provided exceptional communication throughout the process for details on service services provided as well as details for pricing and billing for the services.
Overall, customer service was exceptional, pricing is reasonable, the services performed were exceptional and I highly recommend this business for your HVAC needs. I will continue ALL of my HVAC services through American Air. Definitely a 5-Star business!

James was excellent! American Air is a great company. Thank you.

Technical rep was excellent and very professional and knowledgeable. Explained the service to be done which I really appreciated.

They installed a heat pump/ AC in Oct of 2021 it has not workedat all.. There has been 6 service calls and now they are saying my furnace is bad. My furnace was running just fine before they did the install. So now I'm sitting here with NO HEAT NO AIR. . They should have told us on day 1 that our furnace was not compatible to there heat pump, at least I would still have heat.

American Air bought out a smaller company we had been using. I have been impressed with everyone I have dealt with, from their sales folks who didn't try to over sell me when my furnace died on the coldest day of the year a couple of years ago, to all of the technicians who have been back to maintenance the units. The most recent Tech (Joel) spent extra time to track down a problem that wouldn't be going on in a two-year-old unit (thankfully still under warranty). His diligence saved us from a bigger problem down the road.

I've used American Air for 22 years now. They have always been great with us. I have used them for Heating Maintenance, Cooling Maintenance and A/C replacement. They are top notch.