Westin Air Heating And Cooling

This company is very honest, thorough, and responsive. I have used them to satisfy my customers needs.Yesterdays experience with Adam Smith went extremely well. He worked independently and methodically through 2 furnaces while I monitored other repairs within the home.
His detailed report was Legible and placed on kitchen counter.
I recommend this company.

Trifecta!
It’s rare to find good customer service let alone a company that goes above and beyond. My AC unit needed replaced thanks to the R-22 phase out and our overly regulated federal government (need I digress). My father had a great experience with Westin Air a couple years ago so I gave them a call. Cathy provided a quote and promptly answered several email questions. The bid from Westin Air was almost a $1000 better than competitive bids I received for the same unit! My installation requirements were unique and Westin Air went out of their way during a busy season to assist with the solution. The installation process went smooth and the technicians kept the house clean (used drop cloths without being asked to keep the path from the front door to the basement clean). Westin Air provided a trifecta…best product, best price and best service. I proudly recommend Westin Air.

Very impressed with the estimate, presentation, & sales person Cathy this past week. I will be calling them shortly for a new furnace installation. They won out over the others, based on price, presentation, and great reviews. I offered the company that came in a close second an opportunity to give me a better price & they failed to even respond. The other company was just annoying from an awful "on hold" message to a poor presentation. While I won't review them (anyone can have a bad day) I look forward to a great experience with Westin.

I had the pleasure of having Jacob and Seth out to our business for HVAC issues. They were extremely polite, knowledgeable, and friendly. They arrived on time and kept us in the loop as their service went on. Highly recommend this company!

This company installed the HVAC system for the previous owners of our house. When we moved in, it was still covered under warranty. The company wanted us to pay $180 a year to include two service calls a year to look at the unit. This would supposedly extend the warranty for labor. First time out, they tell us he installers did not install the thermostat properly. Great, what else did they not do properly? During the second year of service, they never showed up the second time during the year. When we got out of warranty, a problem developed with the AC. They came and replaced a couple of parts, which did not solve the problem. They were going to check with Trane but we never heard back from Westin again. Good thing they didn't send an invoice for the parts. Another company came out and found it was a sensor that was not hooked up properly that Westin did when they came out for the fall service. The heat worked fine but when it switched to AC, it did not. This company cannot diagnose problems in the equipment they install.

Installation went very smooth and our technician, Jake, was wonderful. We had three different quotes and Westin Air came back with the better deal and had better warranties. Would definitely recommend and already have to a few friends.

Just had Seth out to repair my aging a/c unit. He had the capacitor replaced within minutes, cleaned the unit up, and checked freon levels. Prompt, fast, and professional. I should also mention that Melissa at the office has been great to deal with. I would recommend them highly!

Westin Air has been great! We had our entire system A/C, furnace, replaced last year and Westin Air had the best value, quality install, and outstanding service! Would highly recommend them!

3 years ago we contemplated purchasing a new heating and cooling system. We received visits and quotes from several companies, including Westin Air. We decided we wanted to do business with Westin Air. We liked the practical, no pressure and knowledgeable presentation given by Cathy Shanklin. Ultimately we decided not to replace our system at the time. Fast forward 3 years, and on the hottest week of the year so far, our a/c decided to give up the ghost. I pulled out our quotes and called Cathy out of the blue. I was happy that she answered the phone and was able to quickly access our previous quote. She provided us with a new quote by the end of the day and arranged to stop by to take pictures of our system. She also provided us with loaner window units to keep us cool in the interim.

We were placed on the following week's schedule and our system was installed. The installers were knowledgeable and efficient, and were respectful of our property. They took care to cover up carpeted areas and did not leave any mess behind. The entire system took a bit longer than expected to install, so they scheduled the following week to install the furnace components. In the meantime the a/c was cooling the house.

We are very pleased with our new system.

Everyone you speak to on the phone and who comes to the house is so friendly and knowledgeable. The technicians (Seth) are prompt and on time. He took the time to really explain the issues he saw. They aren't pushing you to buy or fix anything. They are very clear in pointing out issues that could come in the future or what could be dangerous. They worked with our warranty company and made it as easy as possible for them to decide on fixing the issues and or replacing the furnace. Cathy was so helpful and went out of her way to get us in line for a new furnace as quickly as possible. Highly recommend them and will use them for any and all of our air check ups and problems. Thanks much!