Helpful customer service, used 18 month interest free financing; techs arrived on time and completed removal and installation of two HVAC units in 4 hours. Great job and clean up.
The technician (sorry, I can't remember name) was super professional, keeping me in the loop as he diagnosed the problem. This one turned out to be an easy one, he had it fixed in 15 minutes! Really great service, highly recommended.
I used them for a second opinion after using united air temp My technician was excellent. Let me know that united air temp was trying to sell me on unnecessary repairs and up charging. Highly recommended quality air experts
Update: Daniel is such a horrible person that AHS has been waiting 3 weeks for his report and AHS has sent 2 request at least but he refuses to do his job and comply with their contract as a pay back for 1 star review. Stay away from this company and their petulant technician.
The lazy contractor did not even bother to finish all the inspections for furnace and ac. Just opened the AC 30 seconds and left and AHS charges for this kinda lazy work. Never ask for Daniel, ever.
As a real estate investor, I have tried using many HVAC companies over the years. Regardless of what area of the DMV my properties are in they always come thru for me. Quality Air is by far the most reliable, honest and affordable company I have had service my units. They are on time everytime, communicate throughout the entire process, and simply know what they are doing. I even use them for my personal house and my parents home as well. Don't wast time or money with anyone else
Our air conditioning unit failed on May 17th. We have our annual maintenance through ARS who had also installed our Carrier high efficiency HVAC system (two units) in 2008. The ARS technician came on the same day (5/17) and said that the transformer and the control board were knocked out. The cost for replacing them was around $1,600. However, as the unit was 14 years old, it could break again as it is also to at the end of its useful life. He would recommend replacing the unit. The next day, an ARS salesman came and I signed a contract to have the downstairs AC and furnace replaced by a comparable Carrier system for $15,000. Installation was scheduled for Saturday, May 28th. I decided to follow up on the diagnosis through American Home Shield (AHS). I filed a claim through AHS and they sent a technician from United Air Temp (UAT). He basically echoed the diagnosis of ARS and said he was not authorized to work on a communicating system such as the one we had. So, I called AHS back who then scheduled a technician from Quality Air Experts (QAE) to come and look at the unit. Today, Daniel from QAE came and diagnosed the problem. He found a loose wire which (amazingly) escaped the notice of both ARS as well as UAT. Daniel also noted that the switch sitting on top of the drain pipe needed to be replaced. He attached the loose wire and replaced the switch and bingo the system turned on. It is cooling the main floor and the basement very well. I immediately canceled our installation, cancelled our annual contract with ARS and gave the maintenance contract to Quality Air Experts. I would highly recommend QAE.
I used this service in 2018 to replace my HVAC unit and at the time they were able to procure and install a new unit within a couple of days. Today (2021) I had a leak and I called about 10:30am and they were able to get someone over within the hour to determine the issue. Unfortunately it was a building issue not an issue with my unit but I really appreciate how quickly and professionally they responded and determined the problem. Everyone was polite and the customer service was fantastic!
My technician (Parsa) was great to work with. He was on time and kept me advised of what he was seeing, options, etc. throughout. I do feel that he kept my interests at heart and fully explained my options and pricing so I could make an informed decision. I highly recommend the company and appreciate the support that Parsa provided.
Jane McCaffrey
Helpful customer service, used 18 month interest free financing; techs arrived on time and completed removal and installation of two HVAC units in 4 hours. Great job and clean up.
Heidi Skelton-Riley
Professionally service technician arrived on time and fixed the issue right away. We will definitely use them again!
Joe Elwell
The technician (sorry, I can't remember name) was super professional, keeping me in the loop as he diagnosed the problem. This one turned out to be an easy one, he had it fixed in 15 minutes! Really great service, highly recommended.
Kwabena O.
I used them for a second opinion after using united air temp
My technician was excellent. Let me know that united air temp was trying to sell me on unnecessary repairs and up charging. Highly recommended quality air experts
pouria r
Update: Daniel is such a horrible person that AHS has been waiting 3 weeks for his report and AHS has sent 2 request at least but he refuses to do his job and comply with their contract as a pay back for 1 star review. Stay away from this company and their petulant technician.
The lazy contractor did not even bother to finish all the inspections for furnace and ac. Just opened the AC 30 seconds and left and AHS charges for this kinda lazy work. Never ask for Daniel, ever.
Asad S.
As a real estate investor, I have tried using many HVAC companies over the years. Regardless of what area of the DMV my properties are in they always come thru for me. Quality Air is by far the most reliable, honest and affordable company I have had service my units. They are on time everytime, communicate throughout the entire process, and simply know what they are doing. I even use them for my personal house and my parents home as well. Don't wast time or money with anyone else
DK
Our air conditioning unit failed on May 17th. We have our annual maintenance through ARS who had also installed our Carrier high efficiency HVAC system (two units) in 2008. The ARS technician came on the same day (5/17) and said that the transformer and the control board were knocked out. The cost for replacing them was around $1,600. However, as the unit was 14 years old, it could break again as it is also to at the end of its useful life. He would recommend replacing the unit. The next day, an ARS salesman came and I signed a contract to have the downstairs AC and furnace replaced by a comparable Carrier system for $15,000. Installation was scheduled for Saturday, May 28th. I decided to follow up on the diagnosis through American Home Shield (AHS). I filed a claim through AHS and they sent a technician from United Air Temp (UAT). He basically echoed the diagnosis of ARS and said he was not authorized to work on a communicating system such as the one we had. So, I called AHS back who then scheduled a technician from Quality Air Experts (QAE) to come and look at the unit. Today, Daniel from QAE came and diagnosed the problem. He found a loose wire which (amazingly) escaped the notice of both ARS as well as UAT. Daniel also noted that the switch sitting on top of the drain pipe needed to be replaced. He attached the loose wire and replaced the switch and bingo the system turned on. It is cooling the main floor and the basement very well. I immediately canceled our installation, cancelled our annual contract with ARS and gave the maintenance contract to Quality Air Experts. I would highly recommend QAE.
Jessica Sanders
I used this service in 2018 to replace my HVAC unit and at the time they were able to procure and install a new unit within a couple of days. Today (2021) I had a leak and I called about 10:30am and they were able to get someone over within the hour to determine the issue. Unfortunately it was a building issue not an issue with my unit but I really appreciate how quickly and professionally they responded and determined the problem. Everyone was polite and the customer service was fantastic!
Ron Wiersma
They did an excellent job with the furnace. They did break the door to the furnace area and left it broken.
Terry Camden
My technician (Parsa) was great to work with. He was on time and kept me advised of what he was seeing, options, etc. throughout. I do feel that he kept my interests at heart and fully explained my options and pricing so I could make an informed decision. I highly recommend the company and appreciate the support that Parsa provided.