Hales Corners Heating and Air Conditioning

Just had a new furnace and air conditioner installed, top of the class in product (I bought Armstrong Air), service and support. Professional and efficient install team. Will call on them in the future. Best company I have ever retained. Scott (owner) and Shane (sales & service) are the Tops in the Business. You cannot go wrong with this company.

Hales Corners Heating is a highly reputable and professional company. We have had many positive experiences with them over the past several years.

Earlier this month our 3 year old Williamson boiler started leaking and would not light. Thus we had no heat in the house. We contacted Hales Corners Heating on a Sunday morning and they responded quickly. The Williamson boiler was still under warranty. Hales Corners provided several space heaters to tide us over until a replacement boiler could be obtained.

The next day, we learned that, Williamson and the local distributor would not honor their warranty. Hales Corners Heating obtained an alternate boiler, not made by Williamson, and installed it for us later in the week at no charge to us, but at great expense to Hales Corners Heating.

We have heat again. We are very happy with the new system and with Hales Corners Heating.

Unfortunately the tech that came out was unable to fix our furnace. He was nice and explained everything he was doing but ultimately said he checked everything he could do and said the most likely culprit was a bad secondary exchanger costing thousands of dollars. It just seemed like maybe he was in a hurry.

I called another company the next day (Lo-Energy Heating and Cooling) and they were able to quickly diagnose a bad pressure switch and had us up and running in just a couple hours. He also found a clogged trap and drain, which the first guy missed, and fixed that for us too.

I didn’t even bother trying to contact the first company based on other reviewers stating the owner was unpleasant. So, we are out $250 but at least I have found a better HVAC company to work with in the future.

I have been a customer since 2003 and when WE Energies replaced my meter they told me there was a small gas leak in a pipe leading to my furnace. Of course I called my heating company to come and fix the repair, however, even though I have a Preferred customer agreement with them, and it states I'm not to get charged for emergency service, I not only got charged $89.99 (diagnostic) but because they didn't carry the 3/4 inch pipe or elbow they needed they had to go to Menards to pick it up. In turn I was charged $58.19 for those parts (which the tech only paid $5 for) but another $52.65 for him to drive less than 10 minutes to pick up. I received my 20% discount but the mark up on the pieces was 60%! I felt I shouldn't have been charged the trip charge/or diagnostic fee per my Preferred Customer Agreement and certainly not had that high of a mark up on things they should have on their truck. Had the owner been even willing to take another $15 off he may have still had my business. The tech didn't give me a complete total when I signed for the service to be done even though it's all written as if he totaled it entirely, but when the work was done he then added the $89.99 in plus tax bringing the total to $315.47! I contacted the office, who then talked to the owner Scott, & he stated I was already getting the 20% discount so he wasn't going to do anything else period. I'm not searching out a new company, of which I have already found someone that has been in business 30 years, has agreements (a little higher the HCH) but I don't get charged a diagnostic fee/trip fee and they carry common parts on their trucks. I would have saved over $200 by going with the company even paying more for their agreement. Apparently Scott doesn't know the value of a longtime customer who spreads their name to promote their business versus a long time customer who will make sure to let people know they shouldn't do business with any of their 3 locations. Now he'll be losing more than 1 customer!

My air conditioner stopped working. Called Hales Corners Heating and Air Conditioning our based on referrals from family. They were very prompt, professional, and were upfront about what was wrong with my air conditioner. My air was fixed in a timely manner. Would recommend Hales Corners Heating and Air Conditioning to everyone who needs heating and air conditioning service.

My AC Went out last night and I called at 8 am this morning, they had someone over by 10 am (with no extra fees!). Charlie was extremely nice and walked me through what was wrong which was a capacitor. He even tested it in front of me to show me that it was blown. He had the part on his truck and replaced it in under 30 minutes. From start to finish a great experience. I recommend using them and ask for Charlie! He is awesome!

I called for a furnace tune up after WE Energy recommended a cleaning. The quoted 99 dollars and sent up appointment for 2 pm at 3:30 I called and they said they wouldn't be coming - no call... nothing. They promised to be there the next day. They came 2 hours and 45v minutes late. Then they changed the price without even looking at the WE Energy diagnosis or furnace to "at least 250" not including the cleaning. They were condescending and I quite frankly, completely wrong with their assumptions. I trust them 0%.

We had a leak in our new central air conditioner right after the warranty expired. The tech just put new coolant in without fixing the leak. I had to pay over $200 for a test which was inconclusive. Scott said a major part needed replacing, but he couldn't fix it in the fall. By the next spring the price jumped up a lot. He only gave us the normal discount for the service plan we had purchased.

I called them to come out to check my central air that was not working . Matt came and couldn't figure out why the unit wasn't getting power to it well after a some minutes checking things I was told if I wanted him to continue I would have to pay an additional $150 I decided not to. Well after speaking with a friend she told me to check my fuse box well guess what he didn't even check the fuse box. So I called the company and spoke to the owner and was told that my unit is old I just need to replace it and that Matt had checked the fuse box 3 times I don't like liars this company is not recommended call a better place. They sent a person that wasn't very experienced and didn't want to help solve a mess up on there part

Hales Corners HVAC team was very responsive to a non operational durance I had. Weather was cold and they came out on a Sunday, diagnosed the problem, and repaired same day. I felt they stocked the right parts enabling them to do so. I’d recommend The Hales Corners Heating & AC to anyone looking for a reliable HVAC new sales and service group.