Hales Corners Heating and Air Conditioning

Service Tech (Chris) showed up on time, was very professional took his time, explained what he did and made sure I was pleased with what he did. He also did my Air conditioner in the summer time. Very happy with everything he did.
Jim Shuder

Yesterday, one of your technicians came out with regard to our furnace repair need.

At the conclusion of his evaluation of the problem, he determined that the circuit board on the unit (not the fan) was the reason for the furnace not blowing. He quoted almost $700 for a new circuit board and (when I asked him to test the fan so we could make sure) said he could not TEST the blower fan without replacing the circuit board first. **

He then proceeded to quote me for a $5,000 (high-efficiency) replacement furnace instead of simply replacing with a comparable unit. He never even suggested it. So, all along, Up-Selling me at great expense AND not truly addressing the (misdiagnosed) issue. Really shady practice.

I decided to get a second opinion today, whereas the tech immediately was able to test the fan (without replacing the board first, hmm??) to find the actual issue. Meaning, your tech completely misdiagnosed the issue in the interest of profiting from our situation or was avoiding the actual issue to sell me more. In fact, he even said, "There is no guarantee the circuit board will fix the issue"

So, deciding NOT to go with guesswork, We chose to go with the other Company for our Furnace Service needs and will not be expecting to pay the service fee for your tech's visit yesterday either. Your tech was a nice enough guy, and your company has serviced our mechanicals for years which is why I am extremely disappointed at the dishonest and pushy approach to doing business with a Loyal customer at a time of desperate need. (No heat and 20º outside) even tried to lure me with a couple hundred $$ off if I ordered a new furnace immediately. Really Pushy!

**BTW... The new tech quoted $500 (installed) for the same circuit board (which we did not need) so in addition, you were price gouging as well.

So, not only did you not earn our business this time around, but you have lost a loyal customer for any service needs in the future as well.

I’ve been using HCH for years to do a boiler tune up. They do a great job. Everything is always explained and any problems are fixed. The tech will even help you adjust settings. The emergency service is also great. Came over late at night to diagnose a problem and help fix it (even though it was technically just outside the boiler in the exhaust chimney).

When speaking with Scott, the owner, on the phone, he began yelling at me and telling me that his techs have no obligation to talk to me about the warranty or maintenance plans, but instead can sell me service packages that are relatively useless without the warranty. I spent hundreds of dollars without cause, only to be yelled at by this angry man on the phone. The techs were friendly and knowledgeable, but the owner was extremely unpleasant. My future business will be going elsewhere.

Chris arrived on time. Went about his business of cleaning furnace. Explained what he did and asked if I had any questions. Very professional.
These comments are for your info and not to be shared with anyone. Or this will be the last survey I will take. Rosemary Meinholz

I had HC-HAC come out because my furnace was running intermittingly. They sent a tech out the same day to find the issue. There was a little bit of miscommunication, but at the end of the day, the owner (Scott) took care of me. Thanks Scott...I appreciate you taking care of your customers.

Great customer service! Professional installation of Air conditioning I purchased, but yet fast. Would recommend to anyone looking to either repair or replace any HVAC system.

-Angel Gonzalez
Burlington, WI

Excellent service; great pricing. I have been using Hales Corners Heating for years and would highly recommend them to everyone...5-star! Charlie is very knowledgeable. Scott made sure they took care of me when I had no heat... sameday service! Fabulous company!

I/we recommend Hales Corners Heating and Cooling as they are very easy and pleasant to work with and explain things in a way I/we understand like our thermostat that is also connected to my phone. When we're gone we can up/down the temperature so house is always comfortable. They also clean up after themselves.

Perfect install fast clean and professional on the coldest day in over 100 year we lost our heat on a 18 year old carrier. we need a furnace HALES CORNERS HEATING AND THERE TEAM INSTALLERS SAME DAY AND DID A TOP NOTCH JOB. My hands go out there workers on IN EXTREME WEATHER CONDITIONS VERY VERY PROFESSIONAL 5 STARS MORE IF WE COULD THANK YOU FOR KEEPING MY FAMILY WARM!