Olson Plumbing & Heating Co

Amazing service, done quickly and effectively. Big thanks to the technician for communicating with us the entire time. Even taught us how to prevent issues in the future!

I've had Olson Plumbing and Heating out twice, once back in August 2021 to fix a break in our main water line and just today to get my furnace to stop making weird sounds. Both times the folks from Olson have been just outstanding!

Lowell patiently listened to me try to describe the noises the furnace was making, quickly identified the issue and fixed it (some wires from the motor were getting into the blower wheel) He was very quick and professional and I found the cost of the repair to be very reasonable.

Terry and his crew were also great with the waterline. They arrived promptly when they said they would, they did as little damage to the lawn as was possible taking into account the job that had to be done. Once the digging was over they quickly found the break and repaired the line. They were very thoughtful with the clean up after as well. While the price tag on that job was high, it too was fully reasonable considering they were able to get out the day we called (unlike everywhere else which we would have had to wait 2-4 weeks for,) the size of the crew, the machinery needed AND the fact they did the job after hours, on overtime. We were so thankful to get our water back on that day we did not mind paying for overtime. They were a wonderful crew and did great work.

I will use Olson for everything I can and I highly recommend them.

I needed an outdoor plumbing repair which was not an emergency, but somewhat urgent since we were heading out of town the next morning. I have never needed a plumber and called Olson Plumbing & Heating at the suggestion of a neighbor and I typically see at least one of their trucks on the road every few days. They were able to schedule a same-day service call and a plumber was on the way within an hour. Rich arrived and assessed the issue. He provided options without being pushy or trying to upsell parts or equipment. The repair was completed promptly, tested in front of me, and honestly was a much better installation than the original just two years prior. Rich was very professional and courteous throughout the service. I know that every service call may not go as smoothly as this one, but based on this experience, I would call Olson again for future needs.

They have been taking beautiful care of all of my needs for so many years

We were without natural gas due to a leak. We contacted this company and they came out to assess the needs of the job. We were supposed to hear back from them last week on Thursday and as of Monday, haven’t heard a word. It would have been at least 5,000 job but clearly that’s not important to them. Keep in mind we have no heat, no hot water, no cooking. These clowns just left us waiting. So if you’re serious about having residential work done, and time and communication are of essence to you, find someone else.

This business may be good, but the customer service female was useless and rude. Their company was out to service the furnace and ac 4 months ago and first time using it yesterday, the air conditioner is not cooling. Wants me to pay full service to come out and look at it. Why would you rehire a company that couldn't fix and stand behind their work to start off with?

They charged $165 to (mis)diagnose a water heater and then refuse to service it anyway because it came from Home Depot instead of from them (at triple the price). They felt the need to teach me a lesson. It worked, as I no longer call Olson for anything.

ZERO Stars if possible. Just got off the phone with Olson. I have NEVER had such horrible customer service! After calling 2 weeks ago and sending a request for information I got snubbed and hung up on. Christina in service is by far the RUDEST person I have ever dealt with. After a couple of sighs of annoyance when I asked for information on opening a new commercial account, she grudgingly told me she didn't care about anything I had asked about and refused to give me information. We have 5 commercial building at 15K Square feet plus in each and aren't pesant nobodies. After she hung up she had the nerve to call my number back and hang up again as to see if i was an actual customer or not. If this is who represents Olson heating and plumbin, then STAY AWAY AND DO NOT TRUST THIS COMPANY. Seriously I feel very insulted and would NEVER recommend then to anyone let alone do business with them.

Olson Plumbing and Heating Co always has outstanding service! Their workers are always friendly and great to work with!

Alex and his crew came out and installed a air conditioning unit in my son's house in a very prompt timeframe. I use Olsen at our house and business. They are a super company to deal with. Mike, You have a great crew!