Olson Plumbing & Heating Co

They offered great service. They were able to get me in for some important emergency needs faster than any other company I could find online. They cleaned up after themselves. I am giving them four stars because they were a bit pricey. But I guess plumbers are.....

Ray is wonderful. Best experience I've ever had with a plumber. He was professional, kind, and very mindful of my home and my time. I would highly recommend over any other plumbing and heating company in town.

Had another company tell me i needed a clean out and it would cost me $4500.00. I called Olson Plumbing for a second opinion. They called me back immediately and sent someone over 2 hours later. They took twice the time compared to the other company and was able to snake to the city main. This saved me a lot of money! Tracy (employee) is a godsend : ) Thanks Olson Plumbing

New Years Eve and our main drain backed up. Husband did his best but we needed a professional to fix the problem. Called another company who turned out to be in Denver. "Oh yes we have a technician in Colorado Springs they will be to you before 5pm" At 4:45 received a call from them saying they didn't have a technician in the Springs! Husband called Olsons. Technician was at our house within the hour, did a great job, and the charge was less than the Denver company had quoted. Beware of Denver companies who will lie to you and leave you stranded! Thank You Olsons for sending Austin (great technician! ) and helping us when we needed it!

Great service! I have many rental properties and have used Olson for all my heating issues and installations... highly recommended.

Roto Rooting the lines every 2 years for our Pioneer lane residence.

I work downtown. We pay for a parking space. I've asked them to not park in our spot before...and then had to call the office a separate time to have them come move. I should just call the dam tow company...but I hate doing that...now they parked partway in the spot like an well...ya..its one thing to take someone's payed for spot...its another to block it enough they can't park there.

Called this morning about a pipe leak under the house,got an appt for in the morning. Was called an hour later,they had a cancellation and would be right out. Thank you Skip for not only fixing the pipe,leaking faucet and shower,but for being so patient with the 2 little helpers who followed your every move. Thumbs up for this company!!!

I have used Olson Plumbing and heating for several years both commercially at my offices and for my home. They are honest, dependable and fairly priced. Moreover, they know what they are doing saving me time and money. I would highly recommend them!

Disappointing

Olson recommended, provided and installed a water heater for me in August 2006. Mine was 40 years old. The water heater would not stay lit. It went out after 20 minutes of warming, relit pilot light; 20 minutes…pilot and flame went out. Colorado Springs utilities came out twice to check water heater and furnace. They identified an issue with my furnace too. I called Olson to clean the furnace and repair the water heater.

The tech arrived at 8:55am – handed me an invoice at 9:50am – Billed me for TWO hours of labor, requested and used my vacuum to clean the water heater and furnace, described the water heater igniter has a defect. The tech stated the new water heater part may only last two months…he didn’t know. He said it was due to dust on the filter - pulled the filter out, held it up to his eyes and said "oh, this one isnt dirty at all, you can see right through it".

I called the management who explained that the water heater got a "good seven years" of life! When I explained the experience with the tech (25 years experience) and that I had purchased the water heater from Olson - he agreed to give me a refund of 30 minutes labor. Really? He charged me two hours labor for a one hour job (explained that it includes drive time) and I live 10 minutes from their shop.

Very disappointed in quality of service and response to my complaint. I will not use Olson again.