Olson Plumbing & Heating Co

We called to have a kitchen sink installed
When they came the first time they said it didn’t fit so we called and had the counter adjusted then called them out again, my husband received a call at 2:45pm that they were on their way and would be there in 20-30 minutes but didn’t get here til 3:45pm. After he started I came out to ask a question but couldn’t find him. Well Mike G. took it upon himself to use my bathroom without asking and smelled up my entire house!! After he left I had to go in there and clean it up! SO GROSS!! He also didn’t wash his hands and wasn’t wearing a mask the entire time he was here. This company isn’t following CDC guidelines or just being clean by washing your hands.
I have been trying to reach the owner and have left several messages but never got a response, obviously they just care about taking your money and nothing about customer service. After everything was finished it was $800 for a kitchen sink to be installed.
Honestly you would be better off finding someone else for your plumbing needs!!

Called Olson to repair hot water heater on Friday. Sent out tech Friday, after 2 hours determined the control was bad, also that there should have been a sediment trap and told me he'd return on Saturday. Tech called me from local parts store to get serial and model number, once gave it to him he said he could not do the repair because it was under warranty under a different vender and we would not be charged for Fridays visit. We decided to forget the warranty and have Olson install a new one, they said they would install it Tuesday. Tuesday was installation day, billing was as follows $1299 for water heater, $240 expansion tank, $65 valves, $24 tees, then labor charges 2 hours for the Friday (overtime rate), the 1 1/2 hour for Saturdays 15 minute phone call (overtime rate), 1 hour reg rate for Tuesday GRAND TOTAL $2372.06 for "A" 40 gal hot water heater. Something just doesn't ADD up. Plus tech did not install the highly recommended sediment trap.

I have always used Olson for my plumbing problems as I have always found them to be reliable, trustworthy and honest. Yesterday I had a leak I noticed underneath the hot water tank. Olson sent a person right out, he was here in 5 minutes and he spent all of 5 minutes determining that it wasn't the hot water tank and that the sewer had backed up. He then advised me that he doesn't do the sewer work and called the person who does to come out. The first person charged $88.00 just to be here in 5 minutes and 5 minutes to tell me that the hot water tank was not the problem. I talked to the manager this morning and he agreed to refund 1/2 of the $88.00, which I am happy about, but still think for the amount of time that it took him to get here and the fact that he didn't spend 5 minutes here is rather excessive and disingenuous especially when I was unaware that it was up to me to diagnose plumbing problems correctly. I assumed that if Olson sent a truck out, that the person doing the plumbing was capable of sewer and any other plumbing problems and that they were equipped to do the job. They are not, So just a warning, know that Olson will charge you for a full hours work at $88.00 just to come out no matter how long they are there or if they do anything. Other than that I was pleased with the tech who cleaned out the drain, it was a mess and I appreciated his hard work. I remain hopeful that they are the same company I remember and that I have often referred others to. However, my experience with them in this situation has shaken my confidence in them.

I just wanted to send a huge positive thank you for the service we received from Lowell this week. Lowell was extremely professional, friendly, and knowledgeable in the repair of our condenser fan. I believe he went the extra mile to make sure he resolved our issue. He was a pleasure to meet and communicate with. He provided us with some helpful suggestions for keeping our heating and cooling running smoothly and suggested some additional services which we will be using to service our heating and fireplace in the near future.

Keep up the great work and we will definitely call you the next time we have any questions or issues with our home heating and plumbing.

Kindest regards,
Carlos and Moselle Bernal

Great job by Eric. Reasonably priced.

I am a small business owner that has been in Colorado Springs since 1986. We are fortunate to own our commercial buildings but that also requires repairs and maintenance.

After 34 years of doing business we have found that Olson Plumbing and Heating are the best in the business. They are reliable, reasonably priced, but most importantly they are honest. I have experienced several companies that try and take advantage of the customers.

My most recent experience occurred on Friday. A tenant in our building had an issue with their toilets and they called a different plumbing company to fix the issue. After several hours their conclusion was that there was a block in the line in the parking lot that would require the parking lot to be dug up, get a permit, and repair the line. Their estimate was between $8,000-$10,000.

Fortunately the tenant contacted us to get permission to complete the repair. We told them we would not move forward with something like that without a 2nd opinion.

We contacted Olson and they quickly found the block. It was NOT necessary to cut into the parking lot - just a simple repair.

They came first thing Saturday morning and the repair is going to cost only around $500-700 dollars. Had the repair been done on a weekday it would have likely been cheaper (since they were coming on a weekend)

This is a perfect example of why using a reputable and honest business is so important. Olson Plumbing and Heating have been in business for over 100 years for a reason.

As an additional warning to consumers: the plumbing company that gave the $8,000-$10,000 estimate pays their employees a commission. Their employees have an incentive to increase the cost of the repair because they earn 3% of the repair. Olson plumbing employees work by the hour and only have the customers interest in mind.

I highly encourage everyone to use Olson!

It is much appreciated that your company answers the phone. Great service and we are pleased.

My wife recommended them to me.

I had them replace an outdoor spigot. Installer made a very small mistake that I didn’t notice until a few hours later, but he walked me through it over the phone and it was fixed in 5 seconds.

-professional
-honest
-good communication

Would highly recommend!

Olson came highly recommended, and the individual that came out to take a look at the work that needed done was kind and knowledgeable, but after at least 6 calls over the course of a month, I never got a quote or a call back. I know these are crazy and busy times; a call or some communication about the project would have been appreciated.

You couldn't ask for more polite, professional people to come into your home and turn a nightmare into happy home.
Steve and Joe are just plain great.
Check with this company for a first, second, or third quote.
Couldn't be more pleased 8D