Springs Heating & Cooling

I've used Mark several times and he never disappoints. He is always on time, courteous and ULTRA professional. As a realtor and contractor, I have to have reliable people on my side to provide the level of service my clients deserve. Springs Heating & Cooling IS my go to for service calls. Much continued success!

Our 24y old airconditioner died during the June heatwave along with everyone else's in this city. Issac and his office staff took care of us! We had 3 in person estimates from highly rated companies and he was able to schedule us the quickest, had the best price and had brand options, and he was knowledgeable and professional!

Did a great job cleaning our vents. Both workers were pleasant and helpful. We really appreciated how easy it was to schedule with them. Will use them again.

Again, the same thing as always ... Lee came out and got our swamp cooler fixed right away. Very professional and personable guy. Thanks!

Wonderful people, honest, reasonable price

Brief Summary: Our AC stopped working, and they told us the only solution was to replace the entire unit that was only 11 years old, and that it would cost us $6400 for parts and labor. We called another company who came, repalced a dead capacitor, and had everything up and running in an hour for a $340 part and the cost of a visit, saving us thousands.

Longer version: Our AC stopped working. The first time they came, they successfully solved a power issue with our thermostat and told us we were good to go, but did not solve the issue of us not having AC, as our house was in the 80s just hours later.

To get them to come out a second time after already charging us for a problem they hadn't fixed, quite literally took hundreds of phone calls over the course of multiple days, and hours of my time that they weren't answering calls during business hours and sometimes even sending me straight to voicemail.

The second time out, they took a bunch of measurements and told us that our fan and condenser were pulling significantly more amperage than they are rated for, and that it indicated the entire unit needed to be replaced for $6400, which was the only possible solution.

After having some bad experiences and a terrible diagnosis, we wanted a second opinion, and called another company. The absolute first thing they did was check the capacitor that starts all of the individual components up, and it was completely dead, which they said absolutely can cause incorrect amperage readings. They replaced the part, taught me a ton of stuff along the way, and our AC was fixed and blowing cold air immediately, which it hadn't in weeks of working with SHC.

Final Thoughts: We genuinely had pleasant experiences with most individuals we worked with (when we could finally get a hold of them), but would not hire them again. Only one of two scenarios is possible: SHC was dishonest and tried to get us to pay for the most costly remedy possible, or the technicians that came were not experts in their field, and almost caused us to lose thousands of dollars to replace a perfectly functional air conditioning unit. Either way, this sadly isn't a company that I feel I can trust or has my best interests in mind.

As a realtor, I've worked with Springs H & C before, so I was completely comfortable calling them for work on my home. Mark did a great job installing a humidifier in my new home. They are always reliable, professional and affordable!

Gentleman came by to assess. he was professional and informative. In 2 years time I've had to replace the mother board on the humidifier and now replace the whole unit. Not happy about this at all. I understand why the owner switched to a different humidifier. But there should be some 1/2 way point on this.

Springs Heating is doing a great job and I use them for all my rental properties as well as my residence. They come out no matter how much snow we have or how late it is. Can only say good things about Mark and his technicians!

Nathan did a great job. Springs Heating & Cooling were the only company that was willing to come out on a Sunday. Nathan was quick, thorough, kind and professional. Will definitely be using you guys from here on out. Thanks so much!!