Brown Brothers Plumbing & Heating

The team of Franklin and Harold arrived on schedule, were very friendly, professional, and really careful and respectful of my property. They got the job done! I would highly recommend them and Brown Brothers Plumbing and Heating to everyone.

Brown Brothers was great! Curtis was polite and did great work. We really appreciate their service and working to help us save some money versus a bigger installer.

Very easy to work with and turnaround with my job was very fast. I have used Brown Brothers more than 20 years and have been very happy with their service.

They were punctual, pleasant and changed my water filter for me. Both Kyle and Christopher were great.

I have used Brown Brothers for many years for a variety of plumbing projects. They always send polite and prompt people who get the job done. Much appreciated!

What I most appreciated about Brown Brothers was their attentive and frequent customer support. On the day of the appointment, the city turned off the water on our street to repair a broken pipe. Brown Brothers called us frequently throughout the day to check if the water was on so they could come over and do the work. I really appreciated their keeping in touch and not forgetting us. We wound up rescheduling for the next day and everything went fine. Highly recommended.

They did a good professional job and the new toilet is working well.

A pressure-enabled outdoor water faucet installed by Brown Bros. some time ago started leaking. The Brown techs diagnosed and replaced the unit immediately, as part of their cheerful service.
Thank you, as ever, for your expert and responsible plumbing and HVAC work, from this loyal client.

I am very pleased with my experience with the services provided!!! Highly recommend!!!

Called Brown Brothers plumbing and asked for someone to come to my house to look at my hot water heater to confirm replacement was needed and provide estimate for completing that work. Got charged for the visit where two technicians stood in my garage for 90 seconds and didn't even do any analysis of the hot water heater beyond looking at it and telling me it needed to be replaced and a separate person would send an estimate.

Worked with other companies that came and did the same thing and provided estimates without charging for the visit to simply look at the the hot water heater to provide a professional opinion on whether or not a replacement was needed and to review configuration of our current hot water heater setup for providing details of the estimate.

I also called to question the invoice I received and the reps I spoke with were not very receptive to my concerns about being charged for the visit and told me the only way to get a "free estimate" is to explicitly ask for the estimate over the phone when you call instead of asking for someone to come to your house to review your product and provide the estimate as a follow-up to that.

Will continue to work with other plumbing companies in the Triangle area that have provided better customer service/do not nickel and dime me like Brown Brothers did.