John Betlem Heating, Cooling and Electrical

Service technician was EXCELLENT. Safe - wore mask and gloves the entire time. Friendly, Professional, and thorough - showed me in detail everything he would be doing. Glad to do business with John Betlem ... you should too!

4/3/23 - Just has early maintenance done on furnace. Quick, Easy, Professional and friendly service person!

I called because the hot water heater installed by John Betlem in April 2021 (along with a new furnace and AC unit) was not working. The pilot went out and would not relight. I was told about the cost of the service call when I called but I thought that would be applied towards the repair like it is for other companies I have used to service other items in my home. First, I am not happy because the technicians told me that the issue I had was a known issue with the water heater that was installed in my home. I would have thought John Betlem would have been proactive and contacted all the customers who they installed these water heaters for and offered to replace the part or at the very least would waive the service fee for these customers. I understand that the labor isn't covered under the warranty provided by the manufacturer and that would need to be paid. Second, I feel that having to pay for the service fee in addition to the labor for the repair is crazy. A few months ago I had another plumbing company come out for another issue. Their service fee was $49 versus $119 for John Betlem and if they did the work it was waived. In the future, if there are any other issues with my water heater, they will be who I call and not John Betlem! The only reason I did not call them is because John Betlem installed the hot water heater last year and I thought they would be the best ones to service it. In addition, for the past 20 years I have had John Betlem service my furnace (and now AC unit). My old hot water heater that was replaced in April 2021 was 24 years old and I never had an issue, it is very disappointing that a unit that was installed less than 18 months ago needed service this quick.

The technicians are great and can answer all your concerns and questions. My technical Marty was nice and very helpful.

Todd was able to find and fix a very long standing heating issue. Our system is old and not the easiest to work with, so we really appreciate his expertise ( and friendliness)

Very professional and friendly. Very thorough. I needed a new furnace for my 92 year old mom. They came out that day. Installed within 2 days. Would recommend them to everyone.

Our service technician was prompt and thorough in his work. Afterwards he was polite and professional in his recommendations and explaining the work that was completed.

Tech is knowledgeable, polite and helpful. He advised me about the new part available to prevent further damage from AC condensation. He also shared information about insulation and other programs offered by the company.

Both the telephone operator, Nancy, and the service technician, Scott, were the model of professionalism and friendliness. They followed through with their respective tasks and kept me informed regarding the scheduling of repairs and the availability of parts.
I would like to especially acknowledge the work by Scott. He was efficient and precise, and his work area was clean and neat.
Thank you for the positive experience.

JBHC fixed replaced our circuit board on our furnace. The two technicians who came out were very thorough in explaining exactly what was going on. They were honest and fixed our heat after being cold for a week! Highly recommend!

I woke up cold one day and troubleshot as much as I could. I replaced the thermostat, but the furnace still wouldn't fully start. I reached out to John Betlem on a Wednesday and they were able to get a technician out by Friday. The technician, Colin Baker, called me 20 minutes before he came and arrived on the dot. I explained what I'd done and within minutes he was able to isolate the issue. While installing the new ignition unit, Colin was incredibly helpful in explaining the solution to me, as well as ensuring the unit was free of further issues. Colin was extremely professional, courteous and knowledgeable. If I have further concerns with my HVAC system I will not only reach back out to John Betlam but also ask specifically for Colin. 10 / 10 service.